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Troubleshooting

Software Cannot Be Installed

Confirming Installation

Checking Your Computer Environment

Driver Cannot Be Installed

USB Connection is not Automatically Detected

If Test Print Fails

Uninstalling

Uninstalling the Driver

Deleting Devices

Replacing Consumables

Replacing a Print Cartridge

Checking the remaining ink

Replacing a print cartridge

Replacing the Friction Pad

Handling print cartridges

When You Have Problems Operating the Machine

Paper Is Not Fed or Delivered Normally

Removing Jammed Originals and Paper

Removing Paper Jammed in the Paper Tray (Tray 1)

Removing Paper Jammed in the Optional Tray (Tray 2 (Optional))

Removing Paper Jammed in the Multi Bypass Tray (optional)

Removing Paper Jammed around the Guide Board

Removing Paper Jammed in the Duplex Unit

Removing Paper Jammed in the Output Tray or under the Scanner Unit

Removing Paper Jammed in the ADF

Troubleshooting When Using the Printer Function

If You Have Problems Using the Printer Function

Points to Remember when Printer Sharing under Windows 98/Me

Print Results Are Not Satisfactory

Checking the condition of the machine

Changing the printer driver setting

Colors do not match the displayed image

Positions do not match the displayed image

If a Message Appears during Installation

Troubleshooting When Using the Copier Function

If You Have Problems Using the Copier Function

Print Results Are Not Satisfactory (Copier Function)

Troubleshooting When Using the Scanner Function

If You Have Problems Using the Scanner Function

Troubleshooting When Using the Facsimile Function

If You Have Problems Using the Facsimile Function

Print Results Are Not Satisfactory (Facsimile Function)

Control Panel Error Messages: General

Printer Function Error Messages

Copier Function Error Messages

Scanner Function Error Messages

TWAIN Scanner Function Error Messages: Control Panel

TWAIN Scanner Function Error Messages: Client Computer

Scanner Function Error Messages: Control Panel

Facsimile Function Error Messages

Facsimile Function Error Messages: Control Panel

Internet Fax Function Error Messages: Control Panel

Web Image Monitor Error Messages

Status Monitor Errors

Status Monitor Does Not Open

No Response from Device

No Paper/Tray Not Detected (Tray 1)

Canceling the print job

No Paper/Tray Not Detected (Tray 2)

Canceling the print job

No Paper/Tray Not Detected (Multi Bypass Tray)

Canceling the print job

Paper Size and Type Mismatch (Tray 1)

Loading the Appropriate Paper

Canceling the print job

Paper Size and Type Mismatch (Tray 2)

Loading the Appropriate Paper

Canceling the print job

Paper Size and Type Mismatch (Multi Bypass Tray)

Loading the Appropriate Paper

Canceling the print job

Paper Size and Type Mismatch (Auto Tray Select)

Loading the Appropriate Paper

Canceling the print job

Cover Open

Cover Open / Print Cartridge(s) Not Detected

Duplex Unit Not Detected

Cartridge End

Cartridge/Print-head Tank Empty

Ink Collector Unit Not Detected

Out of Printable Temperature Range

Network Interface Board Error

Device Error