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If Test Print Fails

This section explains how to troubleshoot Test Print problems.

The power cord or USB cable or Ethernet cable is not properly connected.

Check that the power cord and USB cable, Ethernet cable are properly connected.

The port connection is not properly set.

  1. On the [Start] menu, point to [Settings], and then click [Printers and Faxes].

  2. Click the icon of the printer, and then click [Properties] on the [File] menu.

  3. Click the [Details] tab (Windows 2000/XP, Windows Server 2003, Windows NT 4.0: the [Ports] tab) , and then check the printer port.

Ink feed is incomplete.

Ink begins automatically feeding into the print-heads when the power of the machine is first turned on or when a cartridge is replaced.

Wait until ink feed is complete at which point the [Power] key stops blinking and remains lit.

A machine error has occurred.

Use the control panel to check if a machine error has occurred. If it has, try printing again.

If you cannot solve the problem, contact sales or service representative.

Note

  • Select USB or network printer in the list when the selected port connection is something other than USB or network printer.

  • To connect via USB when USB does not appear in the list, you must re-install the printer driver.

Reference