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Troubleshooting

Software Cannot Be Installed

Confirming Installation

Checking Your Computer Environment

Printer Driver Cannot Be Installed

USB Connection is not Automatically Detected

If Test Print Fails

Uninstalling

Uninstalling the Printer Driver

Deleting Devices

Removing the User Guide

Printing Does Not Start

Paper Is Not Fed or Delivered Normally

Paper Jam

Using the [Form Feed] Key to Remove Jammed Paper

Removing Paper Jammed in Tray 1

Paper Jam in Tray 2/3

Removing Paper Jammed in the Multi Bypass Tray

Removing Paper Jammed under the Top Cover

Paper Jam in the Duplex Unit

Paper Jam in the Duplex Unit and Tray 2/3

Opening the Rear Cover to Remove Jammed Paper

Removing Paper Jammed in Tray 2/3

Opening the Rear Unit Cover to Remove Jammed Paper (SG 3110DN/SG 3110DNw)

Opening the Duplex Unit Cover to Remove Jammed Paper

Removing Paper Jammed in the Duplex Unit

Print Results Are Not Satisfactory

Prints are Unsatisfactory

Colors Do Not Match the Displayed Image

Positions Do Not Match the Displayed Image

Other Problems

Checking the Consumables

If a Message Appears during Installation

Error & Status Messages on the Display

Error Messages

Status Monitor Errors

Status Monitor Does Not Open

No Response from Machine

No Paper/Tray Not Detected (Tray 1)

No Paper/Tray Not Detected (Tray 2/3)

No Paper/Tray Not Detected (Bypass Tray)

Paper Size Mismatch/Paper Type Mismatch (Tray 1)

Paper Size Mismatch/Paper Type Mismatch (Tray 2/3)

Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)

Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)

Cover Open

Cover Open / Print Cartridge(s) Not Detected

Duplex Unit Not Detected

Cartridge Almost Empty

Cartridge Empty

Used Cartridge

Ink Collector Unit Not Detected

Ink Collector Unit Almost Full

Ink Collector Unit Full

Used Ink Collector Unit

Out of Printable Temperature Range

Printer Error

Network Interface Error

Maintenance Failed

Cannot Recover Error Page