Error Messages

The machine confirmed that the error has been cleared and printing has resumed. However, some page(s) did not print.

To continue printing, press the [Form Feed] key and print the missing page after the print job is finished. To delete the print job, press the [Job Reset] key.

See Cannot Recover Error Page.

The temperature is abnormally high.

Check the installation area and relocate the machine. Alternatively, wait until the machine acclimates to the room temperature.

See Out of Printable Temperature Range.

The temperature is abnormally low.

Check the installation area and relocate the machine. Alternatively, wait until the machine acclimates to the room temperature.

See Out of Printable Temperature Range.

The size of paper in the tray # (Tray 1, 2, 3, or the bypass tray) is different from the size specified.

Load the paper of the size specified in the paper tray, and then change the paper size in the paper input menu accordingly.

Alternatively, press the [Form Feed] key, select a paper tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2/3), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

The type of paper in the tray # (Tray 1, 2, 3, or the bypass tray) is different from the type specified.

Load the paper of the type specified in the paper tray, and then change the paper type in the paper input menu accordingly.

Alternatively, press the [Form Feed] key, select a paper tray containing paper of the specified type, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2/3), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

An error in the Ethernet port (ethernet board) network function has occurred.

Disconnect all cables, turn the machine off, and then turn it on again.

If the message reappears, contact your sales or service representative.

See Network Interface Error.

A non-genuine print cartridge was installed.

Use of non-genuine print cartridges or refilled print cartridges may reduce print quality or cause malfunctions.

See Recommended Consumables.

The ink collector unit has not been installed correctly.

Reset the ink collector unit correctly.

See Ink Collector Unit Not Detected.

The ink collector unit is full.

Replace the ink collector unit.

See Replacing an Ink Collector Unit.

There is no paper trays that contain paper of the specified size and type.

Load paper of the specified size and type in a paper tray, and then specify the size and type in the paper input menu accordingly.

Alternatively, press the [Form Feed] key, select a paper tray containing paper of the specified size or type, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select).

The tray (Tray 1, 2, 3, or the bypass tray) has run out of paper.

Reload the paper tray.

Alternatively, press the [Form Feed] key, select a different paper tray, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2/3), No Paper/Tray Not Detected (Bypass Tray).

Tray 1 has run out of paper.

Reload Tray 1.

To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1).

Ink being filled.

"N" indicates time required for this operation.

The ink will soon run out.

Make sure you have a new print cartridge for the color indicated by the icon.

Head cleaning, head flushing, or other maintenance operations have failed.

Run the maintenance again after clearing the error.

You can clear a maintenance error as follows:

• The machine receives another print job.

• Press the [#Enter] key.

The machine is cleaning or flushing its print head.

Wait a moment.

The ink has run out.

Install a new print cartridge for the color indicated by the or icon.

See Replacing a Print Cartridge.

No print cartridge has been installed.

Install the print cartridge correctly.

See Cover Open / Print Cartridge(s) Not Detected.

Being dried.

See Using the [Maintenance] Menu.

You have pressed a locked key.

Unlock the key.

See Restricting Machine Functions.

A paper jam occurs.

Press the [Form Feed] key to feed the paper.

See Using the [Form Feed] Key to Remove Jammed Paper.

A paper misfeed has occurred in the multi bypass tray.

Reposition the paper in the bypass tray.

See Loading Paper.

A paper jam occurs.

Open the rear cover or rear unit cover, and then remove the jammed paper.

See Opening the Rear Cover to Remove Jammed Paper, Opening the Rear Unit Cover to Remove Jammed Paper (SG 3110DN/SG 3110DNw).

Paper has jammed in the duplex unit or rear unit.

Detach the duplex unit or open the rear unit cover, and then remove the jammed paper.

See Paper Jam in the Duplex Unit and Tray 2/3

A paper jam occurs.

Detach the duplex unit or open the rear cover, and then remove the jammed paper.

See Removing Paper Jammed in the Duplex Unit, Opening the Rear Cover to Remove Jammed Paper.

Paper has jammed in the duplex unit or rear unit of Tray 2.

Detach the duplex unit or open the rear unit cover, and then remove the jammed paper.

See Paper Jam in the Duplex Unit and Tray 2/3

Paper has jammed in the tray (Tray 2 or 3).

Remove the jammed paper.

See Paper Jam in Tray 2/3

A paper misfeed has occurred in the tray (Tray 1, 2, or 3).

Reposition the paper in the paper tray, and then press the [Form Feed] key.

See Loading Paper.

The ink collector unit is almost full.

Make sure you have a new ink collector on hand.

If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the display.

The machine is printing.

The machine is able to print.

The rear cover is open.

Close the rear cover.

See Cover Open

Paper has jammed in the duplex unit.

Open the duplex unit cover or detach the duplex unit, and then remove the jammed paper.

See Paper Jam in the Duplex Unit

A paper jam occurs.

Open the top cover, press the [Form Feed] key, and then remove the jammed paper from the opening.

See Removing Paper Jammed under the Top Cover

The bypass tray has not been installed correctly.

Reset the bypass tray correctly.

See Attaching and Detaching the Multi Bypass Tray, No Paper/Tray Not Detected (Bypass Tray).

The duplex unit is not attached correctly or its cover is open.

Make sure the duplex unit is attached correctly and its cover is closed.

See Attaching and Detaching the Duplex Unit, Cover Open.

The machine is reinitializing a print job.

Wait a moment.

The right front cover is open.

Close the print cartridge cover.

See Cover Open / Print Cartridge(s) Not Detected.

Internal unit is a service replacement part.

For details about internal unit replacement, contact your sales or service representative.

An error has occurred.

Turn the machine off and then on. If the message reappears, contact your sales or service representative.

The machine is updating the network interface.

Wait a moment.

The machine is too hot or cold at start-up.

Wait until “Ready” appears on the display.

The top cover is open.

Close the top cover.

See Cover Open

The rear unit cover of the tray (Tray 2 or 3) is open.

Close the rear unit cover.

See Cover Open

A used ink collector unit was installed.

Install a new ink collector unit.

See Replacing an Ink Collector Unit.

A used print cartridge was installed.

Replace the print cartridge for the color indicated by the or icon.

See Replacing a Print Cartridge.

Wait a moment.