Skip header
 

Printing Does Not Start

If printing fails, check the following:

Check the machine's power.

  • The [Power] key is not lit.

    Turn the machine on.

    See Turning On/Off the Power.

  • The power indicator does not light up or blink despite the [Power] key being pressed.

    Check whether the power cord is plugged into the receptacle properly.

    Plug another appliance that works into the receptacle to determine whether the receptacle is all right.

If the problem persists, unplug the power cord and contact your sales or service representative.

Check the error message.

Check the name associated with the printer's icon.

If you share the printer, make sure the name associated with the printer's icon does not exceed 32 characters.

Check the printer driver setting.

On the [Detailed Settings] tab, select [Print Quality], and then select the [Change Data Processing] check box.

Checking the Version of the Printer Driver

If it is not the latest version, update the driver.

  • Checking the version of the printer driver on a Windows

    1. Open the [Printer Properties] dialog box from the application.

      See Opening the [Printing Preferences] Dialog Box.

    2. On the [Configuration/About] tab, click [About].

    3. Check the version.

  • Checking the version of the printer driver on a Macintosh

    1. On the [Apple] menu, click [System Preferences...],

    2. Click the [Print & Fax].

    3. Select the printer you want to use from the printer list, and then click [Option and Supply].

    4. On the [General] tab, check the displayed version number.

  • Use the Internet to find the latest version of the driver.

    See manufacturer's Web site for the latest driver.

  • Update the printer driver.

    If you are using Windows, install the downloaded driver and check [Update the current printer driver] in the dialog box that allows you to select what to install.

    If you are using a Macintosh, uninstall the current printer driver before installing the new one.