Paper Is Not Fed or Delivered Normally
If the machine is operating but paper will not feed or paper jams multiple times, check the condition of the machine and paper.
Paper does not feed smoothly.
Paper guides are not adjusted correctly.
The paper guides of the paper tray do not match the paper loaded. Adjust the paper guides and load the paper again.
See Loading Paper
.Paper is not loaded correctly.
The paper is not loaded correctly. Load the paper correctly.
See Loading Paper
.Paper is curled.
Remove the loaded paper and check if it is curled. If it is, straighten the curl within 2 mm (0.08 inches).
Paper that is not compatible is loaded.
Remove the loaded paper and replace it with compatible paper.
See Non-compatible paper
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Paper jams multiple times.
Printing densely colored images on both sides.
When printing images containing areas of solid color that consume a lot of ink, we recommend single-sided printing.
Paper is still jammed in the machine.
Pull the paper tray out, and then open the output ramp to check for jammed paper.
Multiple sheets of paper are fed at one time.
Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a flat surface such as a desk to even the edges. Check the position of the paper guides of the paper tray, and then load the paper again.
A double-feed may occur when using the bypass tray to print on paper that has a rough surface or that is friction prone.
If a double-feed occurs several times, use Trays 1, 2, or 3 to print.
The paper does not feed even after a paper jam has been cleared.
When a paper jam occurs, clear the paper jam, and then press the [Form Feed] key.
Tray 2/3 cannot be selected.
The printer driver cannot detect the tray2/3.
Open the [Printer Properties] dialog box. In [Tray2/3] on the [Accessories] tab in the [Printer Properties] dialog box, check whether Tray 2/3 is shown as being attached.
The bypass tray cannot be selected.
The printer driver cannot detect the bypass tray.
Open the [Printer Properties] dialog box. In [Bypass Tray] on the [Accessories] tab in the [Printer Properties] dialog box, check whether the bypass tray is shown as being attached.
Paper is jammed in the duplex unit.
The duplex unit is correctly locked into position, but not locked.
Attach the duplex unit correctly.
If an error is displayed on the Status Monitor, follow the instructions to resolve the problem. See Status Monitor Errors
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