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Troubleshooting

Software Cannot Be Installed

Confirming Installation

Checking Your Computer Environment

Printer Driver Cannot Be Installed

USB Connection is not Automatically Detected

If Test Print Fails

Uninstalling

Uninstalling the Printer Driver

Deleting Devices

Removing the User Guide

Printing Does Not Start

Paper Is Not Fed or Delivered Normally

Paper Jam

Using [FormFeed] to Remove Jammed Paper

Removing Paper Jammed in Tray 1

Paper Jam in Tray 2/3

Removing Paper Jammed in Tray 2/3

Removing Paper Jammed in the Multi Bypass Tray

Removing Paper Jammed under the Scanner Unit

Removing Paper Jammed in the Auto Document Feeder

Paper Jam in the Duplex Unit

Opening the Duplex Unit Cover to Remove Jammed Paper

Removing Paper Jammed in the Duplex Unit

Paper Jam in the Duplex Unit and Tray 2/3

Opening the Rear Cover to Remove Jammed Paper

Print Results Are Not Satisfactory

Prints are Unsatisfactory

Checking the Consumables

Printer Problems

Colors Do Not Match the Displayed Image

Positions Do Not Match the Displayed Image

Other Problems

If a Message Appears during Installation

Copier Problems

If You Have Problems Using the Copier Function

Print Results Are Not Satisfactory (Copier Function)

Scanner Problems

If You Have Problems Using the Scanner Function

Facsimile Problems

If You Have Problems Using the Facsimile Function

Print Results Are Not Satisfactory (Facsimile Function)

Error & Status Messages on the Display

Error Messages

Status Monitor Errors

Status Monitor Does Not Open

No Response from Machine

No Paper/Tray Not Detected (Tray 1)

No Paper/Tray Not Detected (Tray 2/3)

No Paper/Tray Not Detected (Bypass Tray)

Paper Size Mismatch/Paper Type Mismatch (Tray 1)

Paper Size Mismatch/Paper Type Mismatch (Tray 2/3)

Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)

Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)

Cover Open

Cover Open / Print Cartridge(s) Not Detected

Duplex Unit Not Detected

Cartridge Almost Empty

Cartridge Empty

Used Cartridge

Ink Collector Unit Not Detected

Ink Collector Unit Almost Full

Ink Collector Unit Full

Used Ink Collector Unit

Out of Printable Temperature Range

Printer Error

Maintenance Failed

Cannot Recover Error Page