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Printer Driver Cannot Be Installed

This section explains how to troubleshoot printer driver installation problems.

The printer driver installer does not start.
An error occurs during installation.

  • If the screen does not appear even when you double-click the [SETUP.EXE] icon, or if an error occurs during installation, access the CD-ROM drive from [Computer (or My Computer)] or [Explorer]. Double-click the [RP_SETUPXX.exe] icon, and then install the printer driver by following the instructions that appear on the screen.

  • An error occurs if the path to the location of the stored data is too long. To install a printer driver downloaded from a Web site or copied from a CD-ROM, save the printer driver directly on the hard disk, and then install it.

  • Add the printer without using the installer.

    On the [Start] menu, click [Devices and Printers], click [Add a printer], and then install the printer driver according to the displayed instructions.

    • Windows Vista, Windows Server 2008

      Click [Control Panel], [Hardware and Sound], [Printers], and then click [Add a printer].

    • Windows XP, Windows Server 2003/2003 R2

      Click [Printers and Faxes], and then click [Add a printer].

    For details about adding printers, see the Windows Help.