If Test Print Fails

This section explains how to troubleshoot Test Print problems.

The power cord or USB cable or Ethernet cable is not properly connected.

Check that the power cord and USB cable, Ethernet cable are properly connected.

The port connection is not properly set.

On the [Start] menu, click [Devices and Printers].
- Windows Vista, Windows Server 2008
  Click [Control Panel], and then click [Printers] in [Hardware and Sound].
- Windows XP
  Click [Printers and Faxes].
- Windows Server 2003/2003 R2
  Point to [Settings], and then click [Printers and Faxes].
Right-click the machine icon, and then click [Printer properties].
- Windows XP/Vista, Windows Server 2003/2003 R2/2008
  Click [Properties].
Click the [Ports] tab, and then check the printer port.
Select USB or network printer in the list when the selected port connection is something other than USB or network printer.

To connect via USB when USB does not appear in the list, you must re-install the printer driver. See USB Connection is not Automatically Detected .

Ink feed is incomplete.

Ink begins automatically feeding into the print heads when the power of the machine is first turned on or when a cartridge is replaced.

Wait until ink feed is complete at which point the [Power] key stops blinking and remains lit.

A printer error has occurred.

Check the error message on the display, resolve the problem, and then perform the test print again.

If you cannot resolve the problem, contact your sales or service representative.