Control Panel Error Messages

The temperature is abnormally high.

Check the installation area and relocate the printer. Alternatively, wait until the printer acclimates to the room temperature.

See Out of Printable Temperature Range.

The temperature is abnormally low.

Check the installation area and relocate the printer. Alternatively, wait until the printer acclimates to the room temperature.

See Out of Printable Temperature Range.

The size of paper in the selected tray does not match the specified paper size.

Load the tray with paper of the specified size, and then change the paper size setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

The type of paper in the selected tray does not match the specified paper type.

Load the tray with paper of the specified type, and then change the paper type setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified type, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1) ", Paper Size Mismatch/Paper Type Mismatch (Tray 2), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

The duplex unit cover is open. Close the duplex unit cover.

See Cover Open.

The top cover or duplex unit cover is open. Close the open cover, or reinstall reset the duplex unit correctly.

See Cover Open.

The top cover or rear cover is open. Close the top cover or rear cover.

See Cover Open.

The printer confirmed that the error has been cleared and printing has resumed. However, some page(s) did not print. To continue printing, press the [Form Feed] key and print the missing page after the print job is finished. To delete the print job, press the [Job Reset] key.

See Cannot Recover Error Page.

The printer is in Energy Saver mode. The printer is ready for use.

The position of the envelope selector and the specified paper type do not match. This message appears also if the envelope selector is set to the (rear) position while maintenance is carried out. Be sure to set the envelope selector to the right position.

See Envelope Selector Position Mismatch.

An error has occurred.

Switch the printer off and then on. If the message reappears, contact your sales or service representative.

See Where to Inquire.

An error in the Ethernet port (ethernet board) network function has occurred.

See Network Interface Error.

A non-genuine ink cartridge was installed.

Use of non-genuine ink cartridges or refilled ink cartridges may reduce print quality or cause malfunctions.

See Recommended Consumables.

The ink collector unit has not been installed correctly. Reset the ink collector unit correctly.

See Ink Collector Unit Not Detected.

The ink collector unit is full. Replace the ink collector unit.

See Replacing an Ink Collector Unit.

Internal unit is a service replacement part. For details about internal unit replacement, contact your sales or service representative.

See Where to Inquire.

The left cover is open. Close the left cover.

See Cover Open.

The selected tray has run out of paper.

Reload the tray. Alternatively, press the [Form Feed] key, select a different tray, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2).

There is no paper tray to match the correct paper size and type when you select "Auto Tray Select".

Load the paper in a tray which is the size/type you specify and change paper size/type using the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select).

Ink being filled.

"N" indicates time required for this operation.

The ink runs out. Make sure you have new print cartridges on hand.

See Where to Inquire.

Head cleaning or head flushing has failed.

The error is cleared when the following occur:

• The printer receives another print job

• Press the [#Enter] key

See Maintenance Failed.

The printer is cleaning or flushing its print head. Wait a moment.

This message appears if a paper jam in the bypass tray or a paper misfeed is detected. It also appears if the bypass tray becomes empty.

Clear the paper jam from the bypass tray and load the paper according to your settings. To continue printing, press the [Form Feed] key after clearing the error.

See No Paper/Paper Jam/Tray Not Detected (Bypass Tray), Removing Paper Jammed in the Bypass Tray.

The printer is offline. To print, put the printer online.

See Control Panel.

The ink in the indicated print cartridge has run out. Change the indicated print cartridge.

See Replacing a Print Cartridge.

No print cartridge has been installed. Install the print cartridge correctly.

See Cover Open / Print Cartridge(s) Not Detected.

Being dried.

See Performing Maintenance using the Control Panel (Maintenance Menu).

You have pressed a locked key. Unlock the key.

See Restricting Printer Functions.

The printer failed to feed paper. Press the [Form Feed] key to feed the paper.

See Using the [Form Feed] Key to Remove Jammed Paper.

Paper has jammed in the specified tray. Clear the jam.

See Removing Paper Jammed in Tray 1.

The ink collector unit is almost full. Make sure you have a new ink collector on hand.

If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always have a new ink collector unit ready.

See Where to Inquire.

The printer is printing.

The printer is able to print.

A paper jam occurs. From the top cover's opening, check the current status of the jammed paper, turn the paper feed wheel, and remove the jammed paper.

If you cannot remove the jammed paper, detach the duplex unit or rear cover, and remove the remaining paper inside the printer.

See If You Cannot Remove Jammed Paper.

Paper has jammed in the duplex unit. Clear the jam.

See Removing Paper Jammed in the Duplex Unit.

A paper jam occurred in tray 2. Detach tray 2 and remove the jammed paper.

If you cannot remove the jammed paper, detach the duplex unit or rear cover, and remove the remaining paper inside the printer.

See Removing Paper Jammed in Tray 2.

The bypass tray has not been installed correctly. Reset the bypass tray correctly.

See Attaching and Detaching the Multi Bypass Tray BY1000, Attaching and Detaching the Multi Bypass Tray BY1020, No Paper/Paper Jam/Tray Not Detected (Bypass Tray).

The duplex unit has not been installed correctly. Reset the duplex unit correctly.

See Duplex Unit Not Detected.

The printer is reinitializing a print job.

Wait a moment.

The right front cover is open. Close the print cartridge cover.

See Cover Open / Print Cartridge(s) Not Detected.

The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel.

A used ink collector unit was installed.

Install a new ink collector unit.

See Replacing an Ink Collector Unit.

A used ink cartridge was installed.

Install a new ink cartridge.

See Replacing a Print Cartridge.

Wait a moment.