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Control Panel Error Messages

Cannot use High Temp. / Power Off On

The temperature is abnormally high.

Check the installation area and relocate the printer. Alternatively, wait until the printer acclimates to the room temperature.

See Out of Printable Temperature Range.

Cannot use Low Temp. / Power Off On

The temperature is abnormally low.

Check the installation area and relocate the printer. Alternatively, wait until the printer acclimates to the room temperature.

See Out of Printable Temperature Range.

Change Setting Tray # / A4 (210×297) Plain Paper

The size of paper in the selected tray does not match the specified paper size.

Load the tray with paper of the specified size, and then change the paper size setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

Change Settings Tray # / A4 (210×297) Plain Paper

The type of paper in the selected tray does not match the specified paper type.

Load the tray with paper of the specified type, and then change the paper type setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified type, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1) ", Paper Size Mismatch/Paper Type Mismatch (Tray 2), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

Close Duplex Unit Cover

The duplex unit cover is open. Close the duplex unit cover.

See Cover Open.

Close Top Cover or Duplex Unit / Cover correctly

The top cover or duplex unit cover is open. Close the open cover, or reinstall reset the duplex unit correctly.

See Cover Open.

Close Top Cover or Rear Cover

The top cover or rear cover is open. Close the top cover or rear cover.

See Cover Open.

Could not print error page(s) / Press Form Feed

The printer confirmed that the error has been cleared and printing has resumed. However, some page(s) did not print. To continue printing, press the [Form Feed] key and print the missing page after the print job is finished. To delete the print job, press the [Job Reset] key.

See Cannot Recover Error Page.

Energy Saver

The printer is in Energy Saver mode. The printer is ready for use.

Envelp. Selector position error / Reset E.Selector or FormFeed

The position of the envelope selector and the specified paper type do not match. This message appears also if the envelope selector is set to the Envelope illustration (rear) position while maintenance is carried out. Be sure to set the envelope selector to the right position.

See Envelope Selector Position Mismatch.

ERR(XXX) Power Off On / Call Service if error reoccurs

An error has occurred.

Switch the printer off and then on. If the message reappears, contact your sales or service representative.

See Where to Inquire.

Hardware Problem Ethernet Board

An error in the Ethernet port (ethernet board) network function has occurred.

See Network Interface Error.

Indepdnt.ink set
Indepdnt.ink set / Replace Ink Crtg
Indepdnt.ink set / Press # to continue

A non-genuine ink cartridge was installed.

Use of non-genuine ink cartridges or refilled ink cartridges may reduce print quality or cause malfunctions.

See Recommended Consumables.

Ink Collector is not set / Set the Ink Collector Unit

The ink collector unit has not been installed correctly. Reset the ink collector unit correctly.

See Ink Collector Unit Not Detected.

Ink Collector Unit is full / Replace Ink Collector Unit

The ink collector unit is full. Replace the ink collector unit.

See Replacing an Ink Collector Unit.

Internal Unit almost full
Right Int. Unit almost full

Internal unit is a service replacement part. For details about internal unit replacement, contact your sales or service representative.

See Where to Inquire.

Left Cover is open / Close the Left Cover

The left cover is open. Close the left cover.

See Cover Open.

Load Paper:Tray# or Form Feed / A4 (210×297) Plain Paper

The selected tray has run out of paper.

Reload the tray. Alternatively, press the [Form Feed] key, select a different tray, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2).

Load Paper or Form Feed / A4 (210×297) Plain Paper

There is no paper tray to match the correct paper size and type when you select "Auto Tray Select".

Load the paper in a tray which is the size/type you specify and change paper size/type using the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select).

Loading Ink... / WAIT! N minutes

Ink being filled.

"N" indicates time required for this operation.

Low Ink

The ink runs out. Make sure you have new print cartridges on hand.

See Where to Inquire.

Maintenance failed

Head cleaning or head flushing has failed.

The error is cleared when the following occur:

  • The printer receives another print job

  • Press the [#Enter] key

See Maintenance Failed.

Maintenance in process...

The printer is cleaning or flushing its print head. Wait a moment.

No Paper or Misfeed: Bypass / Check Paper Press Form Feed

This message appears if a paper jam in the bypass tray or a paper misfeed is detected. It also appears if the bypass tray becomes empty.

Clear the paper jam from the bypass tray and load the paper according to your settings. To continue printing, press the [Form Feed] key after clearing the error.

See No Paper/Paper Jam/Tray Not Detected (Bypass Tray), Removing Paper Jammed in the Bypass Tray.

Offline

The printer is offline. To print, put the printer online.

See Control Panel.

Open Front Cover / Replace Ink Crtg

The ink in the indicated print cartridge has run out. Change the indicated print cartridge.

See Replacing a Print Cartridge.

Open Front Cover / Reset Cartridge

No print cartridge has been installed. Install the print cartridge correctly.

See Cover Open / Print Cartridge(s) Not Detected.

Page Drying...

Panel Locked Cannot use

You have pressed a locked key. Unlock the key.

See Restricting Printer Functions.

Paper Misfeed / Press Form Feed

The printer failed to feed paper. Press the [Form Feed] key to feed the paper.

See Using the [Form Feed] Key to Remove Jammed Paper.

Paper Misfeed Tray # / Check Paper Press Form Feed

Paper has jammed in the specified tray. Clear the jam.

See Removing Paper Jammed in Tray 1.

Prepare new Ink Collector Unit

The ink collector unit is almost full. Make sure you have a new ink collector on hand.

If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always have a new ink collector unit ready.

See Where to Inquire.

Processing...

The printer is printing.

Ready

The printer is able to print.

Rem msfd: Opn Tp & LftCv use FWhl / If msfd persists Rem Trays/Covers

A paper jam occurs. From the top cover's opening, check the current status of the jammed paper, turn the paper feed wheel, and remove the jammed paper.

If you cannot remove the jammed paper, detach the duplex unit or rear cover, and remove the remaining paper inside the printer.

See If You Cannot Remove Jammed Paper.

Remove Misfeed Duplex Unit / Remove Misfeed

Paper has jammed in the duplex unit. Clear the jam.

See Removing Paper Jammed in the Duplex Unit.

Remove Misfeed Remove Tray 2 or / Duplex Unit/ Rear Cover

A paper jam occurred in tray 2. Detach tray 2 and remove the jammed paper.

If you cannot remove the jammed paper, detach the duplex unit or rear cover, and remove the remaining paper inside the printer.

See Removing Paper Jammed in Tray 2.

Reset Bypass Tray correctly

Reset Duplex Unit correctly

The duplex unit has not been installed correctly. Reset the duplex unit correctly.

See Duplex Unit Not Detected.

Resetting Job...

The printer is reinitializing a print job.

Wait a moment.

Right Front Cover is open / Close Right Front Cover

The right front cover is open. Close the print cartridge cover.

See Cover Open / Print Cartridge(s) Not Detected.

Temp. alert Please wait...

The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel.

Used Ink Collect Unit is set / Replace Ink Collector Unit

A used ink collector unit was installed.

Install a new ink collector unit.

See Replacing an Ink Collector Unit.

Used Ink Crtrdge / Replace Ink Crtg

A used ink cartridge was installed.

Install a new ink cartridge.

See Replacing a Print Cartridge.

Waiting...

Wait a moment.

Note