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Removing Paper Jammed in the Duplex Unit

Follow the procedure below to remove paper jammed in the duplex unit.

The GX e2600 is not equipped with a duplex unit.

Important

You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel.

printer body illustration

If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it:

  1. Press the duplex unit cover button at the center of the bypass tray, and then open the duplex unit cover.

    Duplex Unit illustration

  2. Remove jammed paper.

    Duplex Unit illustration

  3. Close the duplex unit cover.

    Duplex Unit illustration

    If the bypass tray has been detached, be sure to switch the power off before reattaching the tray.

    Printing starts.

If you cannot find jammed paper or remove jammed paper easily, follow the procedure below.

GX e3350N/GX e3300N

  1. Press and hold down the [Power] key on the printer until it turns off, and then unplug the power cord.

  2. Pressing the catches on both side of the duplex unit, remove the unit.

    Duplex Unit illustration

  3. Remove the jammed paper from the rear of the printer.

    printer body illustration

  4. Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place.

    Duplex Unit illustration

    If the bypass tray has been detached, be sure to switch the power off before reattaching the tray.

GX e7700N

  1. Press and hold down the [Power] key on the printer until it turns off, and then unplug the power cord.

  2. Pressing the catches on both side of the duplex unit, remove the unit.

    Duplex Unit illustration

    If the catches for the duplex unit attachment and detachment (Figure 1 below) are installed properly, they will click. Make sure they click when attached.

    Duplex Unit illustration

  3. Remove the jammed paper from the rear of the printer.

    Duplex Unit illustration

  4. Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place.

    Duplex Unit illustration

    If the multi bypass tray has been detached, be sure to switch the power off before reattaching the tray.

Note

Reference