When a Message Is Displayed While Using the Fax Function

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Messages Displayed During Operation or When Sending/Receiving a Fax Cannot Be Performed

Message	Condition	Solution and reference
`“Cannot detect original size.”`	An original is not placed correctly on the machine.	Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original.
`“Cannot detect original size.”`	An original with a difficult-to-detect size, even in the regular size, such as a transparency or paper with sticky notes or a custom size original, is placed on the machine.	Specify [Scan Size] in [Send Settings].
`“Cannot receive emails currently.”`	The machine is receiving a On-demand Email Notification (a query e-mail from the administrator), and manual reception cannot be performed.	Wait a while, and press [Manual Reception: Email].
`“Destination does not support IP-Fax. Transmission was cancelled.”`	A fax was sent by Immediate Transmission to a destination that does not support IP-Fax.	Send the fax using the G3 line. To switch to the G3 line automatically when sending a fax, specify [On] in the following setting items. Settings screen type: Standard [Settings][Fax Settings][Send Settings][IP-Fax TX Route Auto Switch (IP/G3)] Settings screen type: Classic [Settings][Machine Features Settings][Fax Settings][Send Settings] tab [IP-Fax TX Route Auto Switch (IP/G3)]
`“Error occurred, and transmission was cancelled.”`	An original had jammed while sending a fax.	Press [Confirm], remove the jammed original, and then send the fax again.
`“Error occurred, and transmission was cancelled.”`	An error occurred temporarily in the machine, or there was interference on the line such as excessive noise or cross-talk.	Press [Confirm] and send the fax again.
`“Functional problem occurred. Stopped processing.”`	The power of the machine was lost while receiving an Internet Fax.	Even if you turn on the power immediately, you may not be able to resume reception until the timeout duration has passed depending on the settings of the e-mail server. Wait a while. To receive the fax manually, wait until the duration has passed and then operate the machine to perform reception. For the timeout duration, consult the administrator.
`“Memory is full. Cannot scan more. Transmitting only scanned pages.”`	There is no more free memory space.	Press [Confirm] to return to the stand-by state and start sending the pages that are already scanned and stored. Check the transmission result report for unsent pages, and send those pages later.
`“Some invalid destination(s) contained. Do you want to select only valid destination(s)?”`	A folder destination is included in the group.	When sending a fax to a destination other than a folder destination, press [Select].

Note

When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message and resolve the problem accordingly.
When a Message Appears While Using the Copy Function

Messages Displayed When the Machine Cannot Connect to the Network

For details about your network environment, consult the network administrator.

Message	Condition	Solution and reference
`“Network communication has failed. Cannot access the SIP server. Please check the address setting of the SIP server or the SIP server settings.”` [13-18]	The SIP server could not be accessed.	Specify the following setting items again. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][IP-Fax Settings][SIP Settings] "SIP Server IP Address" Settings screen type: Classic [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] "SIP Server IP Address" Sending Documents by IP-Fax
`“Network communication has failed. Cannot connect to the destination normally because there is no IP-FAX function compatibility between the destination and this machine.”` [13-33]	The destination device is unable to connect with the IP-Fax function of the machine.	Sending a fax using the IP-Fax function is not possible. Send the fax using the G3 line if possible.
`“Network communication has failed. Cannot register this machine to SIP server. Please check the address setting of the SIP server or other settings of the SIP server.”` [13-17]	The SIP server rejected the registration of the user name.	Specify the following setting items again. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][IP-Fax Settings][SIP Settings] "SIP Server IP Address" and "SIP User Name" Settings screen type: Classic [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] "SIP Server IP Address" and "SIP User Name" Sending Documents by IP-Fax
`“Network communication has failed. Failed to connect to POP/IMAP server. Please check machine settings and the status of server and network.”` [15-11]	The POP3 (IMAP4) server could not be found.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][Reception Protocol], [POP3/IMAP4 Settings] and [Email Communication Port] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Reception Protocol], [POP3 / IMAP4 Settings] and [Email Communication Port]
	The DNS server could not be found.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface][DNS Configuration] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab [DNS Configuration]
	The machine is not connected to the network.	Check that the machine is connected to the network correctly.
`“Network communication has failed. Failed to connect to the destination. Please check if the destination is correct and destination machine status.”` [14-01]	The SMTP server could not be found.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][SMTP Server] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [SMTP Server]
	The DNS server could not be found.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface][DNS Configuration] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab [DNS Configuration]
	The machine is not connected to the network.	Check that the machine is connected to the network correctly.
	Communication with the destination specified for Folder Transfer could not be established properly.	Check that the computer specified as the transfer destination is operating normally and connected to the network. Check the transfer settings. Transferring a Received Fax Document to E-mail Address or Folder
	The destination could not be found when the fax was sent without using the SMTP server.	Check that the destination is specified correctly. Sending Internet Faxes without Using SMTP Server
`“Network communication has failed. Failed to connect to the destination folder. Please check if the destination is correct and destination machine settings.”` [14-25]	The shared folder specified as the destination of Folder Transfer cannot be found.	Specify the destination from the address book, press [Edit], and check that the setting in the [Destinations] tab [Folder] matches the folder name or path of the shared folder on the destination computer. If the shared folder on the destination compute has been deleted, create the folder. Transferring a Received Fax Document to E-mail Address or Folder
`“Network communication has failed. Failed to send. Please check a destination machine status and both authentication setting of destination machine and this machine.”` [14-04]	A malfunction is occurring on the SMTP server or the computer specified as the destination when sending an e-mail without using the SMTP server.	Check that the SMTP server and the computer specified as the transfer destination are functioning normally.
`“Network communication has failed. Failed to send. Please check destination machine status and remaining memory.”` [14-05]	No free space is available on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server.	Check that free space is available on the SMTP server and the destination computer.
`“Network communication has failed. Failed to send. Please check if the destination is correct.”` [14-06]	The specified destination does not exist.	Check the destination e-mail address, and specify again if necessary.
	The destination could not be found when the fax was sent without using the SMTP server.	Check that the destination is specified correctly. Sending Internet Faxes without Using SMTP Server
`“Network communication has failed. Failed to send. Please check status and settings of the destination machine.”` [14-08]	A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server.	Check that the SMTP server and the destination computer are functioning normally.
`“Network communication has failed. Failed to send. Please check the access privilege setting of the destination.”` [14-03]	A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server.	Check that the SMTP server and the destination computers are functioning normally.
	The shared folder specified as the transfer destination cannot be found in Folder Transfer.	Creating a shared folder on the destination computer. To check the folder name, select the destination in the address book, press [Edit], and see "Path Name" in [Destination] tab [Folder]. Transferring a Received Fax Document to E-mail Address or Folder
	The user name and/or password registered in the address book are invalid when performing Folder Transfer.	Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab [Folder][Folder Authentication Info] again. Registering the Destination Folder to Use for Send to Folder
`“Network communication has failed. Failed to send. Please check the administrator email address setting.”` [14-00]	The administrator e-mail address is not registered when the machine is configured to send Records by e-mail.	Specify the following setting items. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][Administrator's Email Address] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Administrator's Email Address] When configuring the machine to not send Records by e-mail, change the current value of bit number [4] under switch number [21] in [Parameter Setting]. Viewing the History of Sent and Received Faxes
`“Network communication has failed. Failed to send. Please check user name and password.”` [14-09]	The user name and/or password registered in the address book are invalid when performing Folder Transfer.	Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab [Folder][Folder Authentication Info] again. Registering the Destination Folder to Use for Send to Folder
`“Network communication has failed. Failed to send. The registration of fax email address or administrator email address is required.”` [14-33]	Both the e-mail address to use for sending and receiving e-mails and the administrator e-mail address are not registered when sending an e-mail.	Specify the following setting items. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][Fax Email Account] or [Settings][System Settings][Send (Email/Folder)][Email][Administrator's Email Address] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account] or [Administrator's Email Address] Sending and Receiving Documents by Internet Fax
`“Network communication has failed. Failed to send. The specified address is invalid.”` [14-34]	A domain name was not specified when sending an e-mail without using the SMTP server.	Specify a host name or IP address as the destination, and send the e-mail again. When you specified the destination from the address book, select [Destination] in the address book, press [Edit], and then check the settings in "Send via SMTP Server" and "SMTP Authentication Info" in [Destinations] tab [Email Address]. Sending Internet Faxes without Using SMTP Server
`“Network communication has failed. Fax email account is not registered. Please check settings.”` [15-02]	[Fax Email Account] is not specified.	Specify the following setting items again. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][Fax Email Account] "User Name" and "Password" Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account] "User Name" and "Password"
`“Network communication has failed. Fax email address is not registered. Please check settings.”` [15-03]	[Fax Email Account] is not specified.	Register the following setting items. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][Fax Email Account] "Email Address" Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account] "Email Address"
`“Network communication has failed. No response from the destination. Please check the cable connection and if the network equipment is turned on.”` [13-39]	The destination device did not respond.	Check that the computer specified as the destination is operating normally and connected to the network. Check that the machine is connected to the network correctly.
`“Network communication has failed. POP/IMAP server authentication error has occurred. Please check email account and password.”` [15-12]	A login attempt to the POP3 (IMAP4) server failed.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][POP before SMTP] [Settings][Fax Settings][Detailed Initial Settings][Fax Email Account] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account] or [POP before SMTP]
`“Network communication has failed. POP/IMAP server is not registered. Please check settings.”` [15-01]	The POP3 (IMAP4) server address is not registered.	Specify the following setting items. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][POP3/IMAP4 Settings] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [POP3 / IMAP4 Settings]
`“Network communication has failed. S/MIME certificate error has occurred. Please check the certificate of both destination and this machine.”` [14-21]	A user certificate (destination certificate) is not registered or has expired.	Install the correct user certificate. Encrypting Network Communication
	A device certificate (destination certificate) is not registered or has expired.	Install the correct device certificate. Encrypting Network Communication
`“Network communication has failed. SIP digest authentication failed. Please check the SIP digest authentication user name and password.”` [13-24]	The authentication password on the SIP server and the password registered on the machine do not match.	Check that the password registered on the SIP server and the string specified in the following setting item match. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][IP-Fax Settings][SIP Settings] "SIP Digest Authentication" [Password] Settings screen type: Classic [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] "SIP Digest Authentication" [Password] Sending Documents by IP-Fax
`“Network communication has failed. The certificate of destination is not currently valid. Please re-issue it.”` [14-22]	The user certificate (destination certificate) has expired.	Install a new user certificate. Encrypting Network Communication
`“Network communication has failed. The certificate of this machine is not currently valid. Please re-issue it.”` [14-23]	A device certificate (destination certificate) is not registered or has expired.	Install a new device certificate. Encrypting Network Communication
`“Network communication has failed. The certificate of this machine or destination machine is not currently valid. Please re-issue it.”` [14-24]	The user certificate (destination certificate) and device certificate have expired.	Install a new user certificate and device certificate. Encrypting Network Communication
`“Network communication has failed. The destination does not support IP-FAX.”` [13-34]	An IP-Fax was sent to a destination that does not support IP-Fax.	Sending a fax using the IP-Fax function is not possible. Send the fax using the G3 line if possible.
`“Network communication has failed. The IP address is invalid. Please check the network settings.”` [13-26] [13-27]	An invalid IP address is registered.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface][Effective Protocol] and [IP Address (IPv4)], or [IP Address (IPv6)] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab [Effective Protocol] and [Machine IPv4 Address], or [Machine IPv6 Address] Connecting to a Wired LAN
`“Network communication has failed. The IP address may be invalid. Please check the network settings.”` [13-25]	The settings in [SIP Server IP Address] and [Effective Protocol] do not match.	Check the following setting items. Settings screen type: Standard [Settings][Fax Settings][Detailed Initial Settings][IP-Fax Settings][SIP Settings] "SIP Server IP Address" [Settings][System Settings][Network/Interface][Effective Protocol] Settings screen type: Classic [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] "SIP Server IP Address" [Settings][Machine Features Settings][System Settings][Interface Settings] tab [Effective Protocol]
	An invalid IP address is registered.	Check the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface][Effective Protocol] and [IP Address (IPv4)], or [IP Address (IPv6)] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab [Effective Protocol] and [Machine IPv4 Address], or [Machine IPv6 Address] Connecting to a Wired LAN
`“Network communication has failed. The line has been disconnected. Please check the destination and caller ID notification setting.”` [13-32]	The destination terminated the communication.	Check that the destination is specified correctly. If the destination refuses to receive a fax with no sender information, enable notifying of the information and send the fax again.
`“Network communication has failed. The mail address for authentication does not match with administrator's one. Please check the settings.”` [14-20]	When a signature is specified, the SMTP authentication e-mail address or POP before SMTP authentication e-mail address does not match the administrator e-mail address.	Check that the e-mail address registered on the SIP server and the setting in the following item match. Settings screen type: Standard [Settings][System Settings][Send (Email/Folder)][Email][Administrator's Email Address] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][File Transfer] tab [Administrator's Email Address] Machine Status Notification by E-mail

Note

Change the current value to [1] in switch number [21] and bit number [6] to disable displaying the "Network communication has failed." message. Change the setting when you are not using the IP-Fax or Internet Fax function.
- Settings screen type: Standard
  [Settings][Fax Settings][Detailed Initial Settings][Parameter Setting][Parameter Setting]
  Changing the Parameter Settings (Standard)
- Settings screen type: Classic
  [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [Parameter Setting]
  Changing the Parameter Settings

Messages Displayed When the Remote Fax Function Is Unavailable

For details about your network environment, consult the network administrator.

When a message is displayed on the main-machine

Message	Condition	Solution and reference
`“Check whether there are any network problems.”` [16-00]	The machine is not connected to the network.	Check that the machine is connected to the network correctly. Press [Confirm] to use the G3 fax.
`“Connection with the remote machine has failed. There is a problem with the remote machine structure. Contact the administrator.”`	Another main-machine is registered in [Remote Machine].	Register the sub-machine in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
	Another main-machine is registered in [Remote Machine] on the sub-machine.	Register the sub-machine in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
`“Transfer error has occurred. Check the status of the remote machine.”`	A network error occurred while transferring the data.	Check that the machine is connected to the network correctly. Check that the sub-machine is connected to the network and functioning normally. Check that the IP address or host name of the main machine is specified correctly in the following setting items on the sub-machine. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic[Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]

When a message is displayed on the sub-machine

Message	Condition	Solution and reference
`“Authentication with remote machine failed. Check remote machine's authentication settings.”`	Authentication failed when user authentication is enabled on the main-machine, or the user does not have permission to use the fax function.	Specify the same user authentication setting as the main-machine, and register a user who has the permission to use the fax function. Verifying Users to Operate the Machine (User Authentication)
`“Check whether there are any network problems.”` [16-00]	The machine is not connected to the network.	Check that the machine is connected to the network correctly.
`“Connection with the remote machine has failed. Check the remote machine status.”`	The main-machine is turned off, or not functioning normally.	Turn on the power of the main-machine. If the power is turned on, check that the device is functioning normally.
	A network error occurred.	Check that the machine and the main-machine are connected to the network correctly.
	A timeout error occurred while connecting to the main-machine.	Check that the IP address or host name of the main machine is specified correctly in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
`“Connection with the remote machine has failed. There is a problem with the remote machine structure. Contact the administrator.”`	Another sub-machine is registered in [Remote Machine].	Register the main machine in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
	The machine is not registered in [Remote Machine] on the main-machine.	Register the machine in the following setting items on the main machine. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
`“Remote fax is not available because [User Code Authentication] is active.”`	User Code authentication is specified.	User Code authentication is not supported on both the main-machine and sub-machine. Consider another method of user authentication.
`“Remote machine registration is incorrect. Contact the administrator.”`	The main-machine could not be found.	Check that the IP address or host name of the main machine is specified correctly in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
`“Transfer error has occurred. Check the status of the remote machine.”`	A network error occurred while transferring the data.	Check that the machine is connected to the network correctly. Check that the main-machine is connected to the network and functioning normally. Check that the IP address or host name of the main machine is specified correctly in the following setting items. Settings screen type: Standard [Settings][System Settings][Machine][Others][Register/Change/Delete Remote Machine] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Program/Change/Delete Remote Machine]
`“Transfer error has occurred. Check the status of the remote machine.”` `“The HDD of the remote machine is full.”`	There is no free space available on the hard disk of the main-machine.	Delete files that are no longer needed on the main-machine.