When a Message Appears While Using the Copy Function
Message | Condition | Solution and reference |
|---|---|---|
“Cannot Detect Original Size” | An original is not placed correctly on the machine. | Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. |
An original with a difficult-to-detect size even in the regular size, such as a transparency or paper with sticky notes, is placed on the machine. | When scanning an original with a difficult-to-detect size, specify the paper tray in [Paper Select]. Also, when making an enlarged or reduced copy, select an item other than [Fit to Paper Size] | |
An original of a custom size is placed on the machine. | When scanning an original of a custom size, specify the original size in [Original Settings] | |
"Cannot XXX paper of this size." "XXX is not available with this paper size." (“2 Sided Copy” or the name of specified finishing appears in place of XXX) | A paper size that is not supported in 2-Sided copying or the specified finishing type is specified. | Check the paper size supported in 2-Sided copying and the specified finishing type and load the supported paper. |
“Exceeded the maximum number of multi-sheet fold.” | The number of sheets that can be folded at a time is exceeded. | Check the number of sheets that can folded at a time, and reduce the number of sheets in the original placed on the machine. |
“Exceeded the maximum number of sheets that can be used. Copying will be stopped.” | When the copy volume use limitation is enabled, copying was canceled because the copy volume of the user exceeded the upper limit allotted for the user. | For details about the copy volume use limitation, consult the user administrator. The user administrator can change the limit on the copy volume use.
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“Set next original(s), then press [Start].” | Duplex copying is specified. | When not copying onto both sides of paper, clear the [1 sided |
“Stapling capacity exceeded.” | The number of sheets that can be stapled together is exceeded. | Check the number of sheets that can stapled together at a time, and reduce the number of sheets in the original placed on the machine. |
2 sided] and [2 sided