Control Panel Error Messages

When the printer resumes printing after the paper jam has been cleared, some page(s) has/have been missed.

To print the remaining pages after the missed page(s), press the [Form Feed] key. To delete the print job, press the [Job Reset] key.

See Cannot Recover Error Page.

The temperature is abnormally high.

Switch the printer off and then on. If the message reappears, contact your service representative.

See Out of Printable Temperature Range.

The temperature is abnormally low.

Switch the printer off and then on. If the message reappears, contact your service representative.

See Out of Printable Temperature Range.

The size of paper in the selected tray does not match the specified paper size.

Load the tray with paper of the specified size, and then change the paper size setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified size, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Bypass Tray).

The type of paper in the selected tray does not match the specified paper type.

Load the tray with paper of the specified type, and then change the paper type setting for the tray on the control panel. Alternatively, press the [Form Feed] key, select a tray containing paper of the specified type, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Bypass Tray).

The duplex unit cover is open. Close the duplex unit cover.

See Cover Open.

The top cover or rear cover is open. Close the top cover or rear cover.

See Cover Open.

The top cover, left cover, or duplex unit cover is open. Close the open cover, or reinstall reset the duplex unit correctly.

See Cover Open.

An error has occurred.

Switch the printer off and then on. If the message reappears, contact your service representative.

See Where to Inquire.

The printer is in Energy Saver mode. The printer is ready for use.

The position of the envelope selector and the specified paper type do not match. This message appears also if the envelope selector is set to the (rear) position while maintenance is carried out. Be sure to set the envelope selector to the right position.

See Envelope Selector Position Mismatch.

The guide board is open. Close the guide board.

An error in the Ethernet port (ethernet board) network function has occurred.

See Network Interface Error.

The ink collector unit has not been installed correctly. Reset the ink collector unit correctly.

See Ink Collector Unit Not Detected.

The ink collector unit is full. Replace the ink collector unit.

See Replacing an Ink Collector Unit.

The ink has run out. Change the indicated print cartridge.

See Replacing a Print Cartridge.

The left cover is open. Close the left cover.

See Cover Open.

The selected tray has run out of paper.

Reload the tray. Alternatively, press the [Form Feed] key, select a different tray, and then print. To cancel the print job, press the [Job Reset] key.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Bypass Tray).

The ink runs out. Make sure you have new print cartridges on hand.

See Where to Inquire.

Head cleaning or head flushing has failed.

The error is cleared when the following occur:

• The printer receives another print job

• Press the [#Enter] key

See Maintenance Failed.

The printer is cleaning or flushing its print head. Wait a moment.

The printer is offline. To print, put the printer online.

The ink in the indicated print cartridge has run out. Change the indicated print cartridge.

See Replacing a Print Cartridge.

You have pressed a locked key. Unlock the key.

See Restricting Printer Functions.

The printer failed to feed paper from the specified paper tray. Press the [Form Feed] key to feed the paper.

See Using the [Form Feed] Key to Remove Jammed Paper.

Paper has jammed in the bypass tray. Clear the jam.

See Removing Paper Jammed in the Multi Bypass Tray (optional).

Paper has jammed in Tray 1. Clear the jam.

See Removing Paper Jammed in Tray 1.

The ink collector unit is almost full. Make sure you have a new ink collector on hand.

If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always have a new ink collector unit ready.

See Where to Inquire.

The printer is printing.

The printer is able to print.

Paper has jammed in the duplex unit. Clear the jam.

See Removing Paper Jammed in the Duplex Unit.

Paper has jammed under the top cover. Clear the jam.

See Removing Paper Jammed under the Top Cover.

There is paper still jammed inside the printer.

Remove any jammed paper.

See Removing Paper Jammed around the Guide Board and If You Cannot Remove Jammed Paper.

The bypass tray has not been installed correctly. Reset the bypass tray correctly. Detaching and Reattaching the Multi Bypass Tray.

No print cartridge has been installed. Install the print cartridge correctly.

See Cover Open / Print Cartridge(s) Not Detected.

The duplex unit has not been installed correctly. Reset the duplex unit correctly.

See Duplex Unit Not Detected.

The printer is reinitializing a print job.

Wait a moment.

The right front cover is open. Close the print cartridge cover.

See Cover Open / Print Cartridge(s) Not Detected.

The printer is changing its settings. Wait a moment.

The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel.

Wait a moment.