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When a connection test is complete, a message appears indicating the test result and the corresponding test result code. When contacting the support desk, make sure to mention the test result code.
When the connection test finishes, the following screen appears:
Test result
Displays messages that indicate the test results and test result codes.
Test result icons
: Indicates the item is operating normally.
: Indicates there is a problem with the settings and that the test failed.
Depending on the network settings of the machine or the network environment used, there might not be a problem with the connection even if
is displayed, or there might be a problem even if is displayed. For details, contact your network administrator or the support desk.Items tested / Item-specific test result
Displays the items for which a connection test was performed and the results of each test.
The message “Some tests failed.” indicates the machine is not properly connected to the network due to a problem with one of the settings.
For items marked with , check the following network environment or settings and the item-specific test results.
The items that are tested depend on the network configuration settings.
Item tested |
Item-specific test result |
Network environment or setting to be checked |
|---|---|---|
NIC |
Link Down |
Displayed when the machine cannot connect to a wired network. Check the other items for which Network environment Check whether the LAN cable is correctly connected to the machine. |
NIC |
Wireless LAN is disabled. |
Displayed when the machine cannot connect to a wireless network. Check the other items for which |
Wireless Network Access Point |
Timeout occurred before connecting. |
Wireless Network Configuration SSID Authentication Method (Network Authentication) Authentication Method (Encryption Method) Authentication Method (Encryption Key Character Set) Authentication Method (Encryption Key) Authentication Method (Key Index) Authentication Method (802.1X Authentication) Network environment Wireless LAN access point Network security key |
IP Address |
Failed to obtain information. |
Wired/Wireless Network Configuration IP Address (IP Address Configuration Method) IP Address (IP Address) IP Address (Subnet Mask) |
IP Address |
Timeout occurred. |
Wired/Wireless Network Configuration IP Address (IP Address Configuration Method) Network environment DHCP server |
DNS Server |
Failed to obtain information. |
Wired/Wireless Network Configuration DNS Server (DNS Server Configuration Method) DNS Server (Primary DNS Server) DNS Server (Secondary DNS Server) Network environment DHCP server Dynamic DNS server |
Default Gateway |
Ping failed. |
Even if Wired/Wireless Network Configuration IP Address (IP Address) IP Address (Subnet Mask) IP Address (Default Gateway) Network environment General network environment (including hubs, routers, and network cables) |
TCP Port |
Some of the required ports are not open. |
Check the port numbers for which |
TCP Port |
Failed to resolve the name of the service. |
Wired/Wireless Network Configuration DNS Server (DNS Server Configuration Method) DNS Server (Primary DNS Server) DNS Server (Secondary DNS Server) Network environment Contact the network administrator. Use a proxy when using this machine. |
TCP Port |
Closed*1 |
Network environment Contact the network administrator. Use a proxy when using this machine. |
TCP Port |
Failed to confirm status*1 |
Network environment Contact the network administrator. Use a proxy when using this machine. |
UDP Port |
Some of the required ports are not open. |
Check the port numbers for which |
UDP Port |
Failed to resolve the name of the service. |
Wired/Wireless Network Configuration DNS Server (DNS Server Configuration Method) DNS Server (Primary DNS Server) DNS Server (Secondary DNS Server) Network environment Contact the network administrator. Use a proxy when using this machine. |
UDP Port |
Closed |
Network environment Contact the network administrator. Use a proxy when using this machine. |
Proxy Server |
Failed to resolve the name of the server. |
Wired/Wireless Network Configuration DNS Server (DNS Server Configuration Method) DNS Server (Primary DNS Server) DNS Server (Secondary DNS Server) Proxy Server (Address / IP Address) |
Proxy Server |
Failed to connect. |
Wired/Wireless Network Configuration Proxy Server (Address / IP Address) Proxy Server (Port) |
Proxy Server |
Timeout occurred before connecting. |
Wired/Wireless Network Configuration Proxy Server (Address / IP Address) Proxy Server (Port) |
Proxy Server |
Failed to authenticate. |
Wired/Wireless Network Configuration Proxy Server (Use Proxy Authentication) Proxy Server (User Name) Proxy Server (Password) |
Connection to the Service |
Failed to establish HTTPS connection. |
Network environment Contact the network administrator. Use a proxy when using this machine. |
*1 The action to be taken depends on the port number for which is displayed. Read the following explanation and take the appropriate action.
If is displayed for port number 80
If the port is closed, News cannot be used.
If is displayed for port number 443
If the port is closed, the machine cannot connect to the service. Contact your network administrator.
If is displayed for port number 17990 or 17992
If either of these ports is closed, the machine cannot start normally in the environment being used. Use a proxy when using this machine or contact your network administrator.
For details about Wired/Wireless Network Configuration, see To Change Network Configuration and Wired/Wireless Network Configuration.
If you are unsure what action to take after checking the test results, contact the support desk.
