Skip header
 

Removing standard tray/duplex unit jam

If “Misfeed: Stnd. Tray” or "Misfeed: Dup. Unit Remove Paper" appears on the display, follow the procedure below to remove it.

CAUTION


  • The inside of this machine becomes very hot. Do not touch the parts labeled "" (indicating a hot surface).

CAUTION


  • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

CAUTION


  • When removing jammed paper, make sure not to trap or injure your fingers.

1Open the rear cover.

Machine rear view illustration

2Remove the jammed paper carefully.

Machine interior illustration

3Close the rear cover.

Machine rear view illustration

4Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it carefully.

Machine front view illustration

5Pull tray 1 out completely with both hands.

Machine front view illustration

Place the tray on a flat surface.

6Push the lever.

Pushing the lever lowers the duplex transport unit.

Machine front view illustration

7If there is jammed paper, carefully remove it.

Machine front view illustration

8With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops.

Machine front view illustration

9If paper is loaded in the bypass tray, remove the paper and close the bypass tray.

10Push the side button to open the front cover, and then carefully lower it.

Machine front view illustration

11Carefully pull out the print cartridge horizontally, holding its center.

Machine interior illustration

  • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

  • Place the print cartridge on paper or similar material to avoid dirtying your workspace.

12Lifting the guide plate, remove the jammed paper carefully.

Machine interior illustration

13Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place.

Machine interior illustration

14Using both hands, carefully push up the front cover until it closes.

Machine front view illustration

Note

  • When closing the covers, push the covers firmly. After closing the covers, check that the error is cleared.