Copier Function Error Messages

A mechanical error has occurred. Switch the machine off and then on. If the message reappears, contact your sales or service representative.

Paper has jammed in Tray 1.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Paper Tray (Tray 1).

Paper has jammed in Tray 2.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Optional Tray (Tray 2 (Optional)).

Paper has jammed in the Bypass Tray.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Multi Bypass Tray (optional).

Paper has jammed in the Guide Board.

Remove the jammed paper. See Removing Paper Jammed around the Guide Board.

Paper has jammed in the duplex unit.

Remove the jammed paper. See Removing Paper Jammed in the Duplex Unit.

Paper has jammed in the scanner unit.

Remove the jammed paper.

The duplex unit is not installed correctly.

Reinstall the duplex unit correctly. See Duplex Unit Not Detected.

The scanner unit is open.

Close the scanner unit. See Cover Open.

The guide board is open.

Close the guide board.

The duplex unit cover is open.

Close the duplex unit cover. See Cover Open.

An original misfeed has jammed inside the ADF.

• Remove jammed originals, and then place them again.

• Check the originals are suitable for scanning.

• Open and close the ADF cover.

  See Removing Paper Jammed in the ADF.

The size of the loaded paper does not match that specified in [Tray Paper Setting].

Load paper of the correct size.

Originals are loaded in the ADF, but the ADF is not fully closed.

The machine will copy only if the ADF is fully closed. Make sure the ADF is closed.

Originals are loaded in the ADF, but the ADF cover is still open.

Close the ADF cover.

The selected tray has run out of paper.

Reload the tray. Alternatively, press the [Form Feed/Head-Cleaning] key, select a different tray, and then print. To cancel the print job, press the [Clear/Stop] key. See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2).

Memory reached capacity during sort copy.

Scan data up to this point is deleted. Reduce the number of originals, and then try sort copy again.

The ink in the indicated print cartridge has run out.

Change the indicated print cartridge. See Replacing a Print Cartridge.

The ink in the indicated print cartridge has almost run out.

Replace the indicated print cartridge. If this message continues to appear after replacing the print cartridge, open and close the right front cover. See Replacing a Print Cartridge.

Originals are not loaded in the ADF.

If you select “2 in 1”, “Sort”, or “2 Sided Original” for copying, be sure to load originals in the ADF, not on the exposure glass. Combining Multiple Pages, Sort, Duplex

The original is not placed on the exposure glass.

If you select “Auto Reduc/Enlrg”, “Poster”, or “Image Repeat” for copying, be sure to load the original on the exposure glass, not in the ADF. Making Enlarged or Reduced Copies, Poster, Image Repeat

The ink collector unit is almost full. Make sure you have a new ink collector on hand.

The ink collector unit is full.

Replace the ink collector unit.

The ink collector unit is not installed, or is not installed correctly.

Install the ink collector unit, or reinstall it correctly. See,Ink Collector Unit Not Detected.