User GuideIM 550/600 series

When Copies Are Not as Expected

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

When the Machine Does Not Operate as Expected

Condition	Cause	Solution and reference
Number of copies cannot be specified.	Settings screen type: Standard A number that exceeds [Maximum Copy Quantity] is specified. Settings screen type: Classic A number that exceeds [Max. Copy Quantity] is specified.	Perform copying in several batches. You can change the maximum number of copies that can be made a one time in the following setting items. Settings screen type: Standard [Settings][Copier / Document Server Settings][Others][Quantity][Maximum Copy Quantity] Settings screen type: Classic [Settings][Machine Features Settings][Copier / Document Server Settings][General Features] tab [Max. Copy Quantity]
The output pages are separated at an incorrect position when sorted.	The memory became full while the sort job was being processed, and the job was output divided.	To stop copying when the memory becomes full, specify [Off] in [Memory Full Auto Scan Restart] in the following setting items. Settings screen type: Standard [Settings][Copier / Document Server Settings][Finishing][Sort] Settings screen type: Classic [Settings][Machine Features Settings][Copier / Document Server Settings][Input / Output] tab
Paper is jammed when printing.	Paper other than recommended paper is used.	Use recommended paper.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
	When printing using the bypass tray, the paper size and type are not correctly specified in the printer driver.	Check that the paper size and type are correctly specified.

When the Output Paper Is Not Ejected as Expected

Condition	Cause	Solution and reference
Paper becomes wrinkled.	Paper is too thin.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
Edge of the paper may become bent.	Paper other than recommended paper is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
The ejected sheets are not aligned.	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
The ejected sheets are not aligned.	Paper is ejected to the finisher when using the finisher.	This may occur when you are printing on curled paper or paper that lacks stiffness. Specify the finisher as the output tray.
More than one sheet of paper is ejected at one time (multi-sheet feeding).	The sheets of paper are in close contact with each other.	Fan the sheets thoroughly before loading them in the paper tray.

When Duplex Printing or Editing of the Pages Is Not Performed as Expected

Along with the individual solution, check the original size and how the original is placed on the machine.

Placing an Original on the Exposure Glass

Placing an Original in the Auto Document Feeder (ADF)

Condition	Cause	Solution and reference
The copied image is not printed on the output sheets as expected.	The original is placed in the wrong orientation.	Specify the setting in [Original Setting][Original Orientation] again.
The copied pages are printed in the orientation of Top to Bottom when [Open to Right/Left] is specified, or printed in the orientation of Top to Top when [Open to Top] is specified.	The orientation in which the original is placed is incorrect.	Check Original Direction and Original Setting in [2 Sided/Combine], and place the original again. Duplex Copying
Images are trimmed or margins are added unexpectedly in [Combine].	[Copy Ratio] and paper size are combined incorrectly for the original size.	Specify [Copy Ratio][Fit to Paper Size].
The copied image is cropped in [Erase Center / Border].	The specified width is too large.	Specify a narrower width to erase in [Edit / Stamp][Erase][Erase Center / Border].
The copied image is cropped when [Margin] is specified.	The specified width is too large, or the margin on the edge opposite from the binding edge is too small.	Specify a narrower width in [Edit / Stamp][Margin].
The image is cropped in [Reduce/Enlarge].	The image was copied rotated by 90 degrees for the specified original size and paper size.	Specify [Copy Ratio][Fit to Paper Size].
The output sheets folded in the [Booklet] or [Magazine] setting do not come out in the form of a book.	The combination of the original and opening orientation is incorrect.	Specify the opening orientation in [Orientation: Booklet, Magazine] in the following setting items. Settings screen type: Standard [Settings][Copier / Document Server Settings][2 Sided / Combine][Book] 2 Sided / Combine Settings screen type: Classic [Settings][Machine Features Settings][Copier / Document Server Settings][Edit] tab Edit
The paper or tray that you want to use cannot be selected in Duplex printing.	The specified paper is too thick or too thin.	Check the paper that is supported in Duplex printing, and load the paper in the tray. List of Specifications
	Settings screen type: Standard The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray/Paper Settings]. Settings screen type: Classic The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray Paper Settings].	Check the paper type and the duplex setting in the following procedure. Settings screen type: Standard Select the paper tray in [Settings][Tray/Paper Settings][Paper Size/Paper Type], and select [Apply Duplex] check box. Settings screen type: Classic Select the paper tray in [Settings][Tray/Paper Settings][Paper Size/Paper Type], and specify [On] in "Duplex".
The pages are not copied in the expected order in Duplex or Combine printing.	The original is placed in the incorrect orientation.	When placing the original on the ADF, place it with the top edge on top. When placing the original on the exposure glass, place it from the first page.
The backside of the paper is not printed in Duplex printing.	The paper size is specified incorrectly.	Check that the loaded paper size and the setting match in the following setting items. Settings screen type: Standard [Settings][Tray/Paper Settings] Settings screen type: Classic [Settings][Tray Paper Settings] Loading Paper into the Paper Tray

When the Finished Paper Is Not as Expected

Condition	Cause	Solution and reference
The output paper is not stapled together.	A staple is jammed.	Remove the jammed staple. When a Staple Is Jammed
	The staple cartridge is not correctly set.	Set the cartridge again. Replenishing the Staples (only for IM 600SRF)
	The output paper is curled.	Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper.
The output paper is stapled in the specified position.	The original is set in an orientation that does not match the specified staple position.	Specify the original orientation and staple position again. Stapling Copied Pages (IM 600SRF Only)
Paper is not delivered to the output tray when stapling the output paper.	The paper not yet stapled remains inside the machine when copying is canceled while Staple printing is in progress.	Press [Reset] and remove the paper remaining inside the staple unit.