When Paper or an Original Is Jammed

Remove the jammed sheet by following the procedure described in the animated illustration displayed on the control panel. If paper jams occur frequently, check the condition of the paper and the following setting items.

Settings screen type: Standard
[Settings][Tray/Paper Settings]
Settings screen type: Classic
[Settings][Tray Paper Settings]

Be careful not to rip the jammed paper and leave small pieces inside the machine when removing. Hold on the left and right edges of the paper firmly and apply force evenly to pull out the paper.

CAUTION

There are highly-heated parts inside the machine. When removing misfed paper, do not touch areas other than those specified in this manual. Touching those areas can result in burns.

When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.

When replacing paper or removing jammed paper, close the front cover and do these tasks one tray at a time.

Close all the paper trays before opening the front cover to remove jammed paper or replace supplies.

Important

Do not turn off the power of the machine when removing the jammed paper. If you turn off the power, the specified settings values are reset.
Only perform the operation described in the animated illustration. Failure to do so may degrade the print quality or cause a malfunction.

Follow the procedure described in the animated illustration to remove the jammed paper.

Close all covers that have been opened.

Note

If the jammed paper was torn apart while removing it, check that all pieces are accounted for.
If paper becomes trapped between the tray and the machine while removing jammed paper, pull out the tray completely and then remove the paper.
If the message remains displayed even after you remove the jammed paper, open the front cover completely and then close it. Check whether any paper is jammed in another location on the screen shown in Step 1 if the message persists.
Multiple paper misfeed locations may be indicated at the same time. When this happens, check all the areas indicated.
If there is no misfed paper in the area you check first, see the other areas that are indicated.
If paper misfeed message (B) appears, carefully remove jammed paper from behind the registration roller.
If a paper misfeed occurs, remove paper left in the machine or caught among parts of the machine.
If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the original in the ADF again.

If Paper Jams Occur Frequently

Check that the paper is loaded properly and the following settings are specified correctly.

Settings screen type: Standard
[Settings][Tray/Paper Settings]
Settings screen type: Classic
[Settings][Tray Paper Settings]

Paper condition

Items to check	Solution if applicable
Are the sheets of paper in close contact with each other?	Fan the sheets thoroughly before loading them in the tray.
Are the sheets of paper curled?	Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper. To prevent paper becoming curled, store the paper horizontally on a flat surface.
Is the paper flat and not folded or wrinkled?	Load new paper with no folds or wrinkles. Do not use paper that has been used for copying or printing on a copy, printer, or MFP other than the machine.
Is the paper dry and not moist?	Load paper that has been stored in a dry environment. Store paper in an environment where the humidity is below 70 %. Once the packaging material containing the paper has been opened, place the paper in a plastic bag to keep it dry.
Is the cut surface of the paper smooth and clean?	If the cut surface is uneven, set the paper in a different orientation so that the cut surface faces another direction. When the paper supports duplex printing, turn over the paper.
Is the paper too thick? Is the paper too thin?	Check the specifications for the paper that can be used on the machine, and load paper that is supported. Recommended Paper Sizes and Types

Condition of the loaded paper

Items to check	Solution if applicable
Are too many sheets of paper loaded?	Load paper below the upper limit mark ( or ) in the tray.
Are the side fence and end fence in the paper source tray of the mainframe properly adjusted to the paper size?	Adjust the side fence or end fence so that there is no gap between the fence and loaded paper. When loading only a small amount of paper in the tray, adjust the fences so that they do not press too tight against the paper. Push the paper tray slowly in to the machine. If the tray is pushed with force, the side fence may move slightly.
Is the bypass tray used correctly?	Set the machine in a location where the bypass tray and the loaded paper do not come in contact with the wall. Adjust the paper guides on the left and right sides of the tray to match the paper size. When loading paper that is larger than A4 or 8¹/₂ × 11, pull out the extender.

Also check the basic procedure for loading paper into the machine again.
Loading Paper into the Paper Tray

Tray Paper Settings

Items to check	Solution if applicable
Settings screen type: Standard Do the paper size and the setting in [Settings][Tray/Paper Settings] match? Settings screen type: Classic Do the paper size and the setting in [Settings][Tray Paper Settings] match?	Specify a setting that matches the loaded paper in "Paper Size". Press [Home] () after specifying the settings.