Common Problems
This section describes how to troubleshoot common problems that may occur while operating the machine.
Problem | Possible cause | Solution |
|---|---|---|
The machine does not turn on. | The power cord is not connected properly. |
|
An error message is shown on the machine's screen. | An error has occurred. | |
The Alert indicator is lit or flashing. | An error has occurred. | See Panel Indicator. |
Pages do not print. | The machine is warming up or receiving data. | Wait until “Printing...” appears on the screen. If “Processing...” is displayed on the screen, the machine is receiving data. |
Pages are not printed. | The interface cable is not connected correctly. |
|
Strange noise is heard. | The supplies are not properly installed. | Confirm that the supplies are properly installed. |
The volume of the sounds produced by the machine is too loud. | The volume is set to the high level. | Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see System Settings. |
The volume of the sounds produced by the machine is too quiet. | The volume is muted or set to the low level. | Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see System Settings. |
The network setting may not have been configured properly. | Using Web Image Monitor, check the setting and check whether printing can be performed. | If the problem persists, contact your service representative. |
Cannot connect to wireless LAN. | A wireless LAN option is not installed on the machine. | Wireless LAN connection is enabled if a wireless LAN option is installed on the machine. Turn off the machine, and insert a wireless LAN option into the USB port for the wireless LAN option. For the name of the optional equipment, see How to Read This Manual. For the position of the USB port, see Guide to Components. |
If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative.