When Printing Does Not Start
If the Data-in indicator (
) in the lower left corner of the control panel does not light up or flash after executing a print job, the machine is not receiving the print data properly. Check the connection between the machine and the computer, and the settings in the printer driver.If a message is displayed on the screen, check the message.
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Condition | Cause | Solution and reference |
|---|---|---|
Printing over a network connection (wired LAN) is not possible. | There is a problem in the connection between the machine and the computer. | Check the cable connecting the machine and the computer, and disconnect and then connect the cable again. Check the connection to a hub or router, and turn off and on the power of that device if it is possible to do so without affecting other devices. Next, turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
An appropriate port for the network environment is not selected in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that the correct port is selected on the [Port] tab. For details about your network environment, consult the network administrator. | |
Printing over a network connection (wireless LAN) is not possible. | The reception is poor. | Move the machine, or remove obstacles between the machine and the computer, and check if the situation improves. You can check the wireless signal status of Wireless LAN in the following setting items.
|
Another device that uses radio waves at the same frequency such as a microwave oven or cordless telephone is interfering with the machine. | Turn off the power of such devices and check if the situation improves. | |
Printing over a network connection (wireless LAN) is not possible. (infrastructure mode) | The SSID is specified incorrectly. | Check the following setting items.
|
There may be a problem with the access point, or it is rejecting a connection from the device. | Check that the connection to the access point or the connection between the access point and the computer is established normally. On some access points, the connection to the access point may be restricted by the MAC address or other attributes. For details about your network environment, consult the network administrator. | |
Printing over a network connection (wireless LAN) is not possible. (802.11 ad-hoc mode) | The connection mode or SSID is not specified correctly. | Check the following setting items.
|
Printing via a USB connection is not possible. | The USB cable is not connected properly. | Connect the USB cable to the USB2.0 Interface Type B on the back left side of the machine. |
The machine is not recognized properly on the computer. | Perform the following: | |
The USB port is not selected correctly in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that the correct USB port is selected on the [Port] tab. | |
Printing via a parallel connection is not possible. (IEEE1284) | The cable was connected after the power of the machine was turned on, or there is a problem in the connection between the machine and the computer. | Turn off the power of the machine, re-connect the communication cable between the machine and the computer, and then turn on the power of the machine again. |
The printer port is not selected correctly in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that "LPT" is selected on the [Port] tab. | |
Printing a photo directly from a digital camera is not possible. (PictBridge) | The digital camera does not support PictBridge. | Use a digital camera that supports PictBridge. |
The USB cable is not connected properly. | Use the USB cable provided with the digital camera, and connect the USB cable to the USB2.0 Interface Type A on the back left side of the machine. | |
The digital camera is not recognized temporarily. | Disconnect the USB cable and turn off the power of the machine. Wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power again. Connect the USB cable after the machine has started. | |
The digital camera is not configured correctly. | Enable PictBridge on the digital camera, and specify the size of the paper loaded in the paper tray. You can print up to 999 copies at one time. Printing Photos from a Digital Camera Directly without Using a Computer (PictBridge) | |
The computer is connected properly to the machine, but documents cannot be printed. | User authentication or a driver encryption key is specified on the machine. | Consult the device and machine administrators for the setting information, and configure the printer driver accordingly. |
The machine is configured for off-line use in the Windows printer driver. | On the [Device and Printer] screen, right click the machine icon | |
Form feed could not be performed because the corresponding paper was not loaded or an edit feature in which Form feed is not possible was specified while [Auto Continue] is specified. |
| |
Printing is not possible even though you have resolved the problem when “Paper Misfeed”, “Add Toner”, “No Paper” or another message was displayed. | The machine is configured to store or cancel printing a document when an error occurs. |
|
Printing is not performed even though the specified print time has passed. | The power of the machine was not turned on while the machine is configured not to perform printing when the main power is off. | The machine performs printing after the it is turned on when you specify the following setting items.
|
The clock on the machine is set incorrectly. | Check the following setting items.
| |
The clock on the computer is set incorrectly. | Adjust the clock on the computer correctly. | |
An error message is displayed on the screen of the control panel. | Delete the error message. |
When the machine is connected to a network, enter the IP address of a computer in the following setting items to check a connection to the computer.
Settings screen type: Standard
[Settings]
[System Settings][Network/Interface][Ping Command]Settings screen type: Classic
[Settings]
[Machine Features Settings][System Settings][Interface Settings] tab [Ping Command] to check the connection to the computer