When a Message Is Displayed While Using the Scanner Function
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Messages Displayed on the Control Panel
Message | Cause | Solution and reference |
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“All the pages are detected as blank. No file was created.” | The original was placed with the wrong side facing down when [Delete Blank Page] or [Delete Blank Page] in OCR is specified. |
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All pages in the scanned original were determined to be blank when [Delete Blank Page] is specified. | Decrease the value specified in the following setting items.
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All pages in the scanned original were determined to be blank when [Delete Blank Page] in OCR is specified. | Change the following setting items.
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“Authentication with the destination has failed. Check settings. To check the current status, press [Scan Files Status].” | The user name/password of SMTP authentication specified when sending the e-mail are incorrect. | Select the destination in the address book, press [Edit], and check the setting in [Destination] tab |
The user ID/password specified on the destination folder in Send to Folder are incorrect. |
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“Cannot access the Memory Storage Device.” | An SD card or USB flash memory device is unavailable for use. |
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“Cannot detect original size. Select scan size.” | An original is not placed correctly on the machine. | Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. |
An original with a difficult-to-detect size even in the regular size is placed on the machine. | When scanning an original with a difficult-to-detect size, specify [Send Settings] | |
An original with a custom size is placed on the machine. | When scanning an original with a custom size, specify the original size in [Send Settings] | |
“Cannot find the specified path. Please check the settings.” | The machine or the computer is not connected to the network correctly. | Check that the machine or the computer is connected to the network correctly. For details about your network environment, consult the network administrator. |
The computer name or folder name specified in the path name is incorrect. | Register the computer name and folder name again. | |
The firewall function is enabled on the computer. | In the firewall function on the computer, register the machine IP address and the port to use for sending files as exceptions. You can check the IP address in [Check Status] | |
“Check original's orientation.” | The original is placed in the wrong orientation. | Depending on the combination of the specified settings, the orientation to set the original differs. Be sure to place the original in the correct orientation. |
“Connection with PC has failed. Check the settings.” | The machine or the computer is not connected to the network correctly. | Check that the machine or the computer is connected to the network correctly. For details about your network environment, consult the network administrator. |
The computer name or folder name specified in the path name is incorrect. | Register the computer name and folder name again. | |
The firewall function is enabled on the computer. | In the firewall function on the computer, register the machine IP address and the port to use for sending files as exceptions. You can check the IP address in [Check Status] | |
“Exceeded max. data capacity. Check the resolution or ratio, then press [Start] again.” | The data scanned by specifying [Reduce/Enlarge] |
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“Exceeded max. data capacity. Check the scanning resolution, then XXX.” (procedure described in place of XXX) | A large size original was scanned at a high resolution, and the resulting data size exceeds the limit. |
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“Exceeded max. email size. Sending email has been cancelled. Check [Max. Email Size] in Scanner Features.” | The file size per page has exceeded the maximum e-mail size specified in [Max. Email Size]. |
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“Exceeded max. number of alphanumeric characters.” | The number of entered characters has exceeded the maximum. | Check the maximum number of characters. |
“Failed to connect to the destination. Please contact the administrator to check the following. *The correct root certificate is registered to this machine and destination. *The root certificate check function is not enabled by mistake.” | Email was sent to the destination without an installed certificate of the destination server when “Root Certificate Check” was set to [Active]. | Contact your network administrator. Network administrator should install the root certificate of the destination server in Web Image Monitor if required, or set “Root Certificate Check” to [Inactive]. Controlling Access to Untrusted Websites from the Control Panel |
“Insufficient memory in the memory storage device.” | There is no free space available on the SD card or USB flash memory device, or the file could not be saved due to insufficient space on the media. | Change the external media. When scanning an original in the divide-document or single-page mode, the saved data may not contain all pages in the original. Change the external media and press [Retry] to resume saving the remaining data. |
“Not all of the image will be scanned. Check the ratio and then press [Start] again.” | The scaling factor specified in [Reduce/Enlarge] is too large. | Specify a smaller value in [Send Settings] |
The paper size specified in [Reduce/Enlarge] | Specify a paper size for which a reduction ratio greater than 25% is specified in [Send Settings] | |
“Programmed. Cannot program the destination(s) that is not programmed in the address book.” | A folder specified by Manual Entry is included among the programmed destinations. | Register the destination in the address book of the machine, and then register it to a program. |
“Programmed. Cannot program the folder destination(s) with protection code(s).” | A destination specified with a protection code is included among the programmed destinations. |
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“SMTP authentication email address and administrator email address mismatch.” | The SMTP authentication e-mail address is not registered in the administrator e-mail address. | Register the e-mail address for SMTP authentication in the following setting items.
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“Some invalid destination(s) contained. Do you want to select only valid destination(s)?” | The group contains an e-mail address. | When sending data to a destination other than an e-mail address, press [Select]. |
“The program is recalled. Cannot recall the folder destination(s) with protection code(s).” | A folder destination specified with a protection code is included among the programmed destinations. |
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“The size of the scanned data is too small. Check the resolution and the ratio and then press [Start] again.” | The data scanned by specifying [Reduce/Enlarge] |
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“Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scan Files Status].” | The amount of available hard disk space on the destination computer, SMTP server, or FTP server is insufficient. | Check that the amount of free space is sufficient. |
“Transmission has failed. To check the current status, press [Scan Files Status].” | A network error occurred while transferring the data due to a busy network or another reason. | If the same message is displayed after scanning the original again, consult the administrator. |
Messages Displayed on the Computer
Message | Cause | Solution and reference |
|---|---|---|
“Any of Login User Name, Login Password or Driver Encryption Key is incorrect.” | The login user name or password entered in [General User Authentication] is incorrect. | Enter the correct login user name and password in [General User Authentication] that is displayed after clicking [Scan]. For the login user name and password, consult the user administrator. |
The driver encryption key is not registered correctly in the TWAIN driver. | Register the driver encryption key on the [Details] | |
“Authentication password and/or authentication algorithm may be incorrect. Please check.” | The SNMPv3 authentication information registered in Network Connection Tool does not match the information of the machine. | Consult the network administrator for the SNMPv3 authentication information, and change the information registered in Network Connection Tool. |
“Authentication succeeded. However, the access privileges for scanner function has been denied.” | The logged-in user does not have access privileges to use the scanner function. | Consult the user administrator. The user administrator can change the access permissions in the address book. |
“Cannot add any more scanning mode.” | The maximum number of scanning modes that can be registered exceeds the maximum number (100). | Delete scanning modes that are no longer necessary. |
“Cannot connect to the scanner. Check the network Access Mask settings in User Tools.” | An access mask is specified. | Consult your administrator. |
“Cannot detect the paper size of the original. Specify the scanning size.” | The original is not placed correctly on the machine. | When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. |
An original with a difficult-to-detect size even in the regular size is placed on the machine. | When scanning an original with a difficult-to-detect size, specify [Send Settings] | |
An original with a custom size is placed on the machine. | When scanning an original with a custom size, specify the original size in [Send Settings] | |
“Cannot specify any more scanning area.” | The maximum number of scanning areas that can be registered exceeds the maximum number (100). | Delete scanning areas that are no longer necessary. |
“Communication error has occurred on the network.” | A communication error has occurred on the network. | Check that the settings for the communication protocol (TCP/IP) are configured correctly on the computer. |
“Entered User Code is not registered or you do not have access privileges to use the scanner function, please contact your administrator.” | The correct user code is not registered in the TWAIN drive when User Code authentication is specified on the machine. | Register the User Code on the [Details] |
The User Code registered in the TWAIN driver is not assigned with the privileges to use the scanner function. | Consult the user administrator. The user administrator can change the access permissions in the address book. | |
“Error has occurred in the scanner.” | The scan condition specified in the application exceeds the range that can be specified on the machine. | Specify the scan condition within the range that can be specified on the machine. |
A malfunction is occurring in the driver. |
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A malfunction is temporarily occurring on the machine. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. | |
“Error has occurred in the scanner driver.” | An error is occurring in the driver or operating system. | Restart the computer. |
There is a problem with the network environment. | Check that the computer is connected to the network correctly and in an environment where the TCP/IP protocol can be used. | |
“Fatal error has occurred in the scanner.” | An unrecoverable error is occurring on the machine. | Consider repairing the machine. |
“Insufficient memory. Close all other applications, then restart scanning.” | Other applications are running on the computer, and the amount of free memory is insufficient. |
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“Insufficient memory. Reduce the scanning area.” | The memory allocated for the scanner function is insufficient. |
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“Invalid Winsock version. Please use version 1.1 or higher.” | Winsock is corrupted. | Restore Winsock on the computer. |
“Scanner is not available. Check the scanner connection status.” | The power of the machine is not turned on, or the machine is not connected to the network correctly. | Check that the machine is turned on, and connected to the network correctly. |
The firewall function is enabled on the computer. | Configure the firewall function of the computer to allow communication of the application used, or disable the firewall function. | |
The IP address of the machine could not be resolved from the host name. | Check that the host name of the machine is configured in Network Connection Tool that is installed with the TWAIN driver. | |
The IPv6 address could not be obtained when only IPv6 is enabled on the machine. | Log in to Web Image Monitor in the administrator mode, and select [Active] in [IPv4] | |
“Scanner is not available on the specified device.” | The TWAIN scanner function is disabled on the machine. | The TWAIN scanner function cannot be used. |
“Scanner is not ready. Check the scanner and the options.” | The exposure glass cover or ADF is open. | Close the exposure glass cover or ADF. |
“Scanning has been aborted because memory in Mainframe became full.” | The amount of available space on the hard disk of the machine is insufficient when scanning is performed with the [Read-ahead] check box selected in the TWAIN driver. |
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“The device's authentication service cannot be performed.” | Authentication cannot be performed because the authentication service is starting up or busy. |
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“There is no response from the scanner. There may be a number of reasons for this, e.g. the data between the computer and scanner has been lost because of an increase in network traffic, the firewall in the virus protection software may be activated, there might be problems with the hardware etc. If you can not fix this problem, please call service.” | The network is busy. | Wait a while. |
The firewall function is enabled on the computer. | Configure the firewall function of the computer to allow communication of the application used, or disable the firewall function. | |
The machine or the computer is not connected to the network correctly. | Check that the machine or the computer is connected to the network correctly. | |
“User Authentication in SNMPv3 connection has failed.” | The authentication information is registered incorrectly in Network Connection Tool when SNMPv3 encrypted communication is enabled on the machine. | Register the SNMPv3 authentication information in Network Connection Tool that is installed on the computer with the TWAIN driver. For the SNMPv3 authentication information, consult your network administrator. |