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Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message

Cause

Solution

“Collate cancelled.”

Collate was canceled.

Decrease the number of files sent to the printer.

“Command Error”

A command error occurred.

Check that the communication between a device and the printer is working correctly.

“Duplex cancelled.”

Duplex printing was canceled.

Select the proper paper size for the duplex function. For details about paper size, see Paper Size Specifications.

“Error has occurred.”

A syntax error, etc., occurred.

Check that the PDF file is valid.

“Error occured. Prntd/Cncld.”

An error occurred during printing, but it was skipped.

Check that the data is valid.

“Exceeded max. No. of files.”

While printing a Stored Print file, the maximum file capacity was exceeded.

Delete unneeded files stored in the printer.

“Exceeded max. No. of pages”

While printing a Stored Print file, the maximum page capacity was exceeded.

  • Delete unneeded files stored in the printer.

  • Reduce the number of pages to print.

“I/O buffer overflow.”

An input buffer overflow occurred.

  • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

  • Reduce the number of files being sent to the printer.

“Insufficient Memory”

A memory allocation error occurred.

PCL 5/PostScript 3:

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

PCL 6:

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.

“Paper Size Error”

Job Reset is automatically performed if the specified paper size is incorrect.

Specify the correct paper size, and then print the file again.

“Paper Type Error”

The printer does not recognize the paper type specified using the printer driver.

Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, confirm the user paper type settings of the printer.

“PDL error.”

The printer language error occurred.

Press [OK].

“Print overrun.”

Images were discarded while printing.

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

“Receiving data failed.”

Data reception was aborted.

Resend the data.

“Sending data failed.”

The printer received a command to stop transmission from the printer driver.

Check that the computer is working correctly.

“Supplies order has failed.”

The automatic supply order failed.

The message indicates the printer tried to order the supplies.

If printing does not start, contact your service representative.

Note

  • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see Test Printing.