Other Printing Problems

The printed image is smudged.

Settings for thick paper have not been made for printing on thick paper in the paper bypass location.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

The printed image is faded over the entire page.

The paper is unsuitable.

Use recommended paper. Printing on coarse or treated paper might result in faint print image. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

The printed image is faded over the entire page.

If [On] is selected in the "Economy Color:" list in the printer driver settings, the entire page will be faded when printed.

Printed images contain blots or are patchy.

• Depending on the type of paper, images to be printed, or the print quality, the print-head may scratch the paper, causing the ink to smear.

• Printing on coarse paper or treated paper can result in faint print image.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Printed images contain blots or are patchy.

The ink may be dry or the nozzles of the print-heads may be clogged, preventing effective discharge.

If the machine has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the machine, see Adjusting the Print Quality.

Printed images contain blots or are patchy.

Ink on printed surfaces is not dry.

• Depending on the type of paper, images to be printed, or the print quality, ink on printed surfaces might take longer than normal to dry. When this happens, set a longer time for the ink to dry. For details about Sheet-dry Print Delay, see "Tray Paper Settings", Connecting the Machine/ System Settings.

• Do not touch printed surfaces immediately after printing. Remove freshly printed sheets one by one, taking care not to touch areas of print, and then allow the sheets to dry completely.

Printed images contain blots or are patchy.

• The paper is too thick or curled.

• The print density is too high.

Set Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see Checking Whether the Print-heads Scratch the Paper.

Printed image blurs or double lines appear.

The print-heads are misaligned.

Adjust the head positions. If they are still misaligned, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the machine, see Adjusting the Print Quality.

Printed image is too dark or too light.

The expiration date of the print cartridge has passed.

Open the print cartridge and use it before the expiration date.

Printed image is dirty or bleeds.

Depending on the type of paper, images to be printed, or the print quality, the print-head may scratch the paper, causing the ink to smear.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Printed image is dirty or bleeds.

Use of non-recommended cartridges and cartridge refill ink can result in loss of print quality and other problems.

Use manufacturer-genuine cartridges. Contact your service representative.

Characters and colors differ from the display.

The ink may be dry or the nozzles of the print-heads may be clogged, preventing effective discharge.

If the machine has been left unused for a long time, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the machine, see Adjusting the Print Quality.

The printed image is different from the image on the computer's display.

Printing will be performed by the machine's graphic processing function.

On the printer driver's [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list.

When graphics are printed, the output and the screen are different.

If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.

Lines of garbled or unwanted alphanumeric characters appear.

An incorrect printer language might have been selected.

Select the correct printer driver, and then print the file again.

Images are cut off, or margins are printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about reduction function, see the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

Use the application's settings or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.

A solid line is printed as a dashed line or appears blurred.

A solid line might be printed as a dashed line or appear blurred, depending on the color density of the line.

This problem usually occurs when [Print Quality:Standard] is set to [Speed Priority] or [Speed Priority (Drawing)] in [Printer Features] and a light color line is printed.

• Make the color density of the line darker.

• Specify a mode other than [Speed Priority] and [Speed Priority (Drawing)] for [Print Quality:Standard]. For details about Print Quality, see "Printer Features", Print.

Fine ink blots dirty the area around large single color images or ink heavy images.

Fine ink blots may appear on the paper when Prevent Paper Abrasion mode is enabled.

• Cancel Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see Checking Whether the Print-heads Scratch the Paper.

• Specify a mode other than [Speed Priority] and [Speed Priority (Drawing)] for [Print Quality:Standard]. For details about Print Quality, see "Printer Features", Print.

White lines appear.

Paper feed has not been adjusted.

Adjust the paper feed according to the paper input location. Print the test sheet, and then adjust the paper feed accordingly. For details about adjusting the paper feed, see Adjust Paper Feed.

White lines appear.

A nozzle might be misfiring.

Print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the machine, see Adjusting the Print Quality.

The reverse side of paper becomes dirty.

The machine's internal components are dirty.

Clean the paper output location and the platen. For details about how to clean the paper output location and the platen, see "Cleaning the Platen", Maintenance and Specifications.

Paper is not fed from the selected paper input location.

When you are using a Windows operating system, printer driver settings override those settings applied to the display panel.

Images are printed at a slant.

The paper is fed in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or thin.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Select a proper paper thickness for the paper. For details about the proper paper thickness, see "Tray Paper Settings", Connecting the Machine/ System Settings.

Misfeeds occur frequently.

The paper is wrinkled or has been folded or creased.

• Cut folded or wrinkled areas off the paper roll using the Cut Paper function. For details about how to cut a paper roll, see Cut Paper.

• Replace cut paper that is folded or wrinkled.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

If the paper is curled, load it upside down so that the curled edges face downward.

Misfeeds occur frequently.

Misfeeds in Paper Input Location 2 might occur if a weight of 120 g/m² or more and a width of more than 841 mm are applied for Coated Paper and Film (Matte).

If misfeeds occur in Paper Input Location 2, use Paper Input Location 1.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is damp.

Replace the paper with new paper. Cut 1,000 mm (40 inches) from the paper before printing again.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is too thick or curled.

Set Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see Checking Whether the Print-heads Scratch the Paper.

Edges of sheets are creased.

An improper paper thickness is selected.

Select a proper paper thickness for the paper. For details about the proper paper thickness, see "Tray Paper Settings", Connecting the Machine/ System Settings.

Printed images shift sideways.

The paper roll is not set correctly.

Set the paper roll correctly, making sure it is straight and not loose. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Printed images shift sideways.

The paper is not set correctly in the paper bypass location.

Make sure the right corner of the paper is aligned with the paper set position on the paper bypass location. For details about loading paper into the paper bypass location, see "Loading Paper into the Paper Bypass Location", Paper Specifications and Adding Paper.

It takes a long time to complete a print job.

Sleep mode might be set.

The machine requires time to warm up if it has been in Sleep mode. For details about Sleep mode, see "Saving Energy", Getting Started.

It takes a long time to complete a print job.

Photographs and other data- intensive pages take a long time for the machine to process. Wait until printing is complete.

If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

When printing is performed using the USB device server, a print job cannot be completed properly.

Even if the USB device server has received the data successfully, the machine cannot complete the print job properly because the timeout period set on the machine is too short.

Specify a longer period for [I/O Timeout] in [Host Interface] under [Printer Features]. For details about I/O Timeout, see "Host Interface", Print.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might be different.

Make sure the machine's feed orientation and the printer driver's feed orientation match. For details about printer driver settings, see the printer driver Help.

Image position differs from the display.

The print-heads are misaligned.

Adjust the head positions. If they are still misaligned, print the nozzle check pattern to check whether a nozzle is misfiring, and then perform head cleaning, if necessary. For details about maintaining the machine, see Adjusting the Print Quality.

Image position differs from the display.

Paper feed has not been adjusted.

Adjust the paper feed according to the paper input location. Print the test sheet, and then adjust the paper feed accordingly. For details about adjusting the paper feed, see Adjust Paper Feed.

Image position differs from the display.

Prevent Paper Abrasion mode is set.

Cancel Prevent Paper Abrasion mode. For details about Prevent Paper Abrasion mode, see Checking Whether the Print-heads Scratch the Paper.

Optional components connected to the machine are not recognized.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer. For details about how to set up optional devices, see the printer driver Help.

Combined printing or Auto Reduce/Enlarge printing does not work as expected.

The correct application or printer driver settings are not configured.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

For details about user authentication, see "Configuring User Authentication", Security Guide.

Color originals are printed in black and white.

No color print settings are made on the printer driver.

Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help.

PDF files cannot print or PDF direct printing cannot be performed.

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details about printing PDF files, see "PDF Menu", Print, or Web Image Monitor Help.

PDF files cannot print or PDF direct printing cannot be performed.

PDF files cannot print if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF direct print produces garbled characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print, and then print.

Printing did not start even though the specified print time passed.

[Jobs Not Printed As Machn. Was Off] was set to [Do not Print] in [Printer Features], but when the specified print time arrived, the power was turned off.

Set [Jobs Not Printed As Machn. Was Off] to [Print When Machine On] in [Printer Features].

Printing did not start even though the specified print time passed.

The time set on the machine or computer is incorrect.

Set the correct time on the machine or computer.

It takes a long time to start printing.

The machine accesses the USB interface when it receives a print job from the USB device server's network. In this case, it takes longer than usual to start a print job received from the machine's network.

Specify a shorter period for [I/O Timeout] in [Host Interface] under [Printer Features]. For details about I/O Timeout, see "Host Interface", Print.

A print processes using wireless LAN is slow.

The number of jobs exceeds the capacity of the machine.

Reduce the number of jobs.

A print process using wireless LAN is slow.

• A communication error might have occurred.

• Interference from other wireless LAN devices or Bluetooth devices can reduce data transmission speed.

• If the machine is using a wireless LAN (IEEE 802.11b/g/n) or radio waves may be interfering with the wireless communication. This may occur if a microwave oven, cordless telephone, industrial machine, scientific instrument, or medical instrument using the same frequency range is placed near the device.

• Move the machine away from the wireless LAN device or Bluetooth device.

• If there are active wireless LAN devices or Bluetooth devices nearby, move the machine or disable those devices.

• Turn off other machines or devices which use the same frequency range, and then print again to check whether the devices cause interference. If printing is successful after you turn off the power, then it is possible these devices are the cause of the interference. Move the devices to a location where they do not interfere.