When You Have Problems Operating the Machine

When the machine is turned on, the only icon that appears on the home screen is the [Copy] icon.

Functions other than the copier function are not yet ready.

Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait a little longer.

Can only use the scanner function and scan originals.

The machine is performing maintenance operations.

Wait until the maintenance operations are finished.

The machine does not enter Sleep mode even though it has finished printing.

There is still cut paper in the paper output location.

Remove the remaining paper from the paper output location.

The indicator lamp remains lit and the machine does not enter Sleep mode even though [Energy Saver] was pressed.

In some cases, the machine does not enter Sleep mode when [Energy Saver] is pressed.

Before you press [Energy Saver], check that Sleep mode can be enabled. For details about enabling Sleep mode, see "Saving Energy", Getting Started.

The display is turned off.

The machine is in Low Power Mode.

Touch the display panel.

The display is turned off.

The machine is in Sleep Mode.

Touch the display panel.

Nothing happens when the display panel is touched.

The power is turned off.

Make sure the main power indicator is off, and then turn on the power.

The power turns off automatically.

The Weekly Timer setting is set to [Main Power Off].

Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Connecting the Machine/ System Settings.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.

The Authentication screen appears.

Basic Authentication, Windows Authentication, or LDAP Authentication is set.

Enter your login user name and user password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started.

The edge of the paper roll cannot be fed back into the machine automatically.

The paper roll is set at an angle.

Insert the edge of the paper roll squarely under the rollers of the paper feeding slit. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

The edge of the paper roll cannot be fed back into the machine automatically when it is set in Paper Input Location 2 in Low Power mode.

The paper input location cover is not raised when the paper roll is set in Paper Input Location 2.

• Raise the paper input location cover before setting the paper roll. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

• Exit Low Power mode. For details about exiting Low Power mode, see "Saving Energy", Getting Started.

The paper cannot be easily loaded into the paper bypass location.

The paper is curled excessively.

Before loading the paper, flatten out the paper to remove the curl. For details about loading paper into the paper bypass location, see "Loading Paper into the Paper Bypass Location", Paper Specifications and Adding Paper.

Cannot specify the paper type and thickness when loading paper.

The [User Tools] screen is currently displayed.

Switch to the copier screen, the Document Server screen, or the printer screen before loading paper. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

An error message is still displayed, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the front cover as required.

• Paper is still jammed in the paper input location.

After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper.

“Cover Open” remains displayed.

The paper input location cover is not fully lowered.

Press down on the paper input location cover.

An error message is still displayed, even if the indicated cover is closed.

One or more covers that are not indicated are still open.

Close all the covers of the machine.

The paper input location cover is held down by its own weight and cannot stay open.

The magnet that holds the paper input location cover in place is covered with dust.

Wipe the magnet with a soft dry cloth.

Images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load paper into the paper bypass location with the print side up. For details about loading paper into the paper bypass location, see "Loading Paper into the Paper Bypass Location", Paper Specifications and Adding Paper.

Print is disabled.

Ink has run out.

Both Black & White and Color print are disabled if only one of the four ink colors runs out. Replace the print cartridge before this happens. For the replacement procedure, see "Adding Ink", Maintenance and Specifications.

Print is disabled.

The ink collector unit is full.

Contact your sales or service representative.

Misfeeds occur frequently.

Using curled cut paper often causes misfeeds or soiled paper edges.

• Flatten the paper with your hands to straighten out the curl.

• Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Place the cut paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Cut folded or wrinkled areas off the paper roll using the Cut Paper function. For details about how to cut a paper roll, see Cut Paper.

• Replace cut paper that is folded or wrinkled.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

You may have loaded paper of a size different from the paper size settings.

• Remove misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Select a proper paper size.

Misfeeds occur frequently.

Paper of undetectable size has been loaded.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel.

Misfeeds occur frequently.

Jammed or torn paper is inside the machine.

Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

The machine does not turn off in 3 minutes after the main power is turned off.

The machine cannot perform the shutdown procedure.

Repeat the shutdown procedure. If the machine does not turn off, disconnect the machine's power cord from the wall outlet.

The machine makes a loud clicking sound shortly after the main power switch is turned off.

The main power switch makes a loud clicking sound inside the machine when the main power is turned off automatically.

You will hear a loud clicking sound inside the machine when it shuts down. This is not a malfunction.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The Address Book cannot be changed while you delete the multiple stored documents.

Wait a while, and then retry the operation.

The function does not run or cannot be used.

If you cannot carry out your job, it may be that the machine is being used by another function.

Wait until the current job is completed before trying again.

For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously.

Performing an adjustment fails.

An error occurred while an adjustment was being performed.

Check why the error occurred, and then perform the adjustment again. For details about possible error causes, see Adjusting the Print Quality.