Printer Problems

An error occurs.

If an error occurs when printing, change the computer or printer driver settings.

• Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it.

• Check whether other applications are operating.

  Close any other applications, as they may be interfering with printing. If the problem is not resolved, close unneeded processes too.

• Check that the latest printer driver is being used.

A print job is canceled.

• Printing on Legal size paper may be canceled, if the printing is performed with a certain print quality setting. If using the PCL or DDST printer driver, set [Gradation:] in [Print Quality] to [Speed] or [Standard]. If using the PostScript 3 printer driver, set [Print Quality:] in [Printer Features] to [Standard] or [High Quality]. For details, see the printer driver Help.

• If [I/O Timeout] under [System Settings] is set to 15 seconds, increase the time period. A print job may be canceled if printing is frequently interrupted by data from other ports, or if printing data is large and takes time for processing. For details, see System Settings.

A Locked Print file is canceled.

• The machine already has 5 jobs or 5 MB of Locked Print data. Print or delete an existing Locked Print file. For details, see Printing a Locked Print file or Deleting a Locked Print file.

• Even if the machine cannot store any more Locked Print files, the machine holds the new Locked Print file for the period of time specified in [Locked Print] under system settings before canceling that file. Within this time, you can print or delete the new Locked Print file. You can also print or delete an existing Locked Print file so that the new Locked Print file can be stored in the machine. For details about [Locked Print], see System Settings.

• The Locked Print file has too many pages or it is too large. Reduce the number of pages to print, or print with a lower setting for [Gradation:] in [Print Quality]. For details, see the printer driver Help.

There is considerable delay between the print start command and actual printing.

• Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process.

• If "Processing..." is displayed on the screen, the machine is receiving data. Wait for a while.

• To speed up printing, reduce the printing resolution using the printer driver. For details, see the printer driver Help.

• The machine is calibrating color. Wait for a while.

Prints fall behind the machine when they are output.

Pull up the appropriate stop fence (forward fence for A4/Letter, rear fence for Legal size prints). See Exterior: Rear View.

Prints do not stack properly.

• Paper is damp. Use paper that has been stored properly. See Paper and Other Media.

• Select [Lvl.2: Medium] or [Lvl.3: Strong] in [Anti-Humidity Level] under [System Settings]. Note that if you select [Lvl.2: Medium] or [Lvl.3: Strong], the first print takes longer than subsequent prints to complete.

• Pull up the appropriate stop fence (forward fence for A4/Letter, rear fence for Legal size prints). See Exterior: Rear View.

The whole printout is blurred.

• Paper is damp. Use paper that has been stored properly. See Paper and Other Media.

• Select [Lvl.1: Weak], [Lvl.2: Medium] or [Lvl.3: Strong] in [Anti-Humidity Level] under [System Settings]. Note that if you select [Lvl.2: Medium] or [Lvl.3: Strong], the first print takes longer than subsequent prints to complete.

• If you enable [Toner Saving] under [System Settings], printing is generally less dense.

• If you select [On] for [Economy Color] in the [Print Quality] tab (PCL/DDST printer driver) or under [Printer Features] (PostScript 3 printer driver), print will be at lower density. For details, see the printer driver Help.

• Toner is almost depleted. If “Toner Almost Empty Replace Required Soon: Toner Cartridge (X)” (“X” indicates the toner color) appears on the screen, replace the indicated print cartridge.

• Condensation may have collected. If rapid change in temperature or humidity occurs, use this machine only after it has acclimatized.

The toner is powdery and comes away from the paper, or the printed image has a matt appearance.

Check if the fusing unit levers are properly set. Pull up the fusing unit levers.

Printed envelopes come out creased.

Check if the fusing unit levers are properly set. Lower the fusing unit levers.