Other Printing Problems

Status	Possible Causes, Descriptions, and Solutions
Toner smears appear on the print side of the page.	The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set. Check the printer driver's paper settings. See the printer driver Help. Confirm that the paper is not curled or bent. Envelopes can be curled easily. Flatten paper before loading. See Paper and Other Media.
Paper jams occur frequently.	Number of paper set in the tray exceeds the limit. Confirm that the top of the stack is not higher than the limit mark inside the tray. See Loading Paper. There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps. See Loading Paper. Paper is either too thick or too thin. See Paper and Other Media. Paper is bent or wrinkled. Use paper that have no bents or wrinkles. See Paper and Other Media. Paper has already been printed on. See Paper and Other Media. Paper is damp. Use paper that has been stored properly. See Paper and Other Media. The friction pad, paper feed roller or registration roller may be dirty. Clean the pertinent section as necessary. See Cleaning the Friction Pad and the Paper Feed Roller and Cleaning the Registration Roller and the Paper Tray. The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set. Check the printer driver's paper settings. See the printer driver Help.
Prints fall behind the machine when they are output.	Raise the appropriate stop fence (forward fence for A4, rear fence for legal size prints). See, Exterior: Front View.
Prints do not stack properly.	Paper is damp. Use paper that has been stored properly. See Paper and Other Media. Pull out the extender. Perform the following operation. Press the [Menu] key on the control panel, select [Maintenance], and then press the [OK] key. Press the [] or [] key and select [Anti-Humid Lvl], and then press the [OK] key. Press the [] or [] key and select [Level 2] or [Level 3], and then press the [OK] key. Note that the first print takes longer than subsequent prints to complete. See the printer driver help. Raise the appropriate stop fence (forward fence for A4, rear fence for legal size prints). See, Exterior: Front View.
Multiple pages are fed at once.	There may be a gap between the front end paper guide and paper, or between the paper guide both side and paper in the paper tray. Make sure there are no gaps. See Loading Paper. Paper is either too thick or too thin. See Paper and Other Media. Paper has already been printed on. See Paper and Other Media. Number of paper set in the tray exceeds the limit. Confirm that the top of the stack is not higher than the limit mark inside the tray. See Paper and Other Media. Paper is static. Use paper that has been stored properly. See Paper and Other Media. The friction pad, paper feed roller, or registration roller may be dirty. Clean the pertinent section as necessary. See Cleaning the Friction Pad and the Paper Feed Roller and Cleaning the Registration Roller and the Paper Tray. Check that paper has not been added while there is still some left in the tray. Only add paper when there is none left in the tray. Fan the paper before loading.
Paper gets wrinkles.	Paper is damp. Use paper that has been stored properly. See Paper and Other Media. Paper is too thin. See Paper and Other Media. There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps. See Loading Paper.
Images are not printed in the right position	Adjust the front end paper guide and both side paper guides to match the paper size. See Loading Paper.
Images are printed diagonally to the pages	Adjust the front end paper guide and both side paper guides to match the paper size. See Loading Paper.
White lines appear.	The intermediate transfer belt is dirty. Follow the procedure below to clean the belt: Open the top cover while the power is on. Remove all print cartridges from the printer. Close the top cover with both hands carefully. When cleaning finishes, open the top cover and reinsert all the print cartridges. If this procedure does not resolve the problem, contact your sales or service representative.
Horizontal lines appear on the printed paper.	Impact can cause lines to appear on printed paper and other malfunctions. Protect the printer from impact at all times, especially while it is printing. If lines appear on prints, turn the printer off, wait a few moments, and then turn it back on again. Then, perform the print job again.
White spots appear.	The surrounding registration roller or paper tray can become dirty with paper dust if you use other than standard paper. Wipe any paper dust off both the paper tray and registration roller. See Cleaning the Registration Roller and the Paper Tray.
Colorless dots appear in solid color printouts.	Change the paper type currently selected in the Paper Type settings, and then print. Eg. [Recycled Paper] to [Thin Paper] to [Plain Paper]. See Specifying a paper type for Tray 1 and Tray 2and Specifying a paper type for the bypass tray.
Speckling occurs in areas of solid black print.	Select [CMY + K] for [Gray Reproduction (Text/Line Art):] in the printer driver's dialog box. See the printer driver Help.
Paper is not fed from the selected tray.	Make sure that the settings made on the printer driver match the settings made on the control panel.
A printed image is different from the image on the computer's display.	When you use some functions, such as enlargement and reduction, the layout of the image might be different from that displayed in the computer display.
It takes too much time to resume printing.	The data is so large or complex that it takes time to process it. If the Data In indicator is blinking, the data is being processed. Just wait until it resumes. The printer was in the Energy Saver mode. To resume from the Energy Saver mode, the printer has to warm up, and this takes time until printing starts. To disable Energy Saver mode: Press the [Menu] key on the control panel, select [System], and then press the [OK] key. Press the [] or [] key, and then select [Energy Saver 2]. Press the [] or [] key, and then select [Off].
It takes too much time to complete the print job.	Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data. Changing the settings with printer driver may help to speed up printing. See the printer driver Help. The data is so large or complex that takes time to process. If the Data In indicator is blinking, the data is being processed. Just wait until it resumes. If the Data In indicator on the control panel is flashing, the printer is warming up. Wait for a while. The printer is adjusting the color registration. Wait for a while.
Images are cut off, or excess pages are printed.	If you are using paper smaller than the paper size selected in the application, use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help.
The color of the printout is different from the color on the computer's display.	The colors made using color toner are different from colors displayed on the display in its production system. Color gradation might appear differently if [On] is selected for [Economy Color] on the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help. Turn off the main power, and then turn it back on. If the color still appears differently on the printout, perform the following operation. Press the [Menu] key on the control panel, select [Maintenance], and then press the [OK] key. Press the [] or [] key, select [Color Dens/Reg], and then press the [OK] key. Press the [OK] key. If this procedure fails to resolve the problem, contact your sales or service representative.
The color of the printout is different from the color specified.	If a specific color is missing, turn the power switch off and on. If this does not solve the problem, contact your sales or service representative.
Color changes extremely when adjusted with the printer driver.	Do not make extreme settings for the color balance under the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help.
Photo images are coarse.	Some applications lower the resolution for making prints.
Color documents are printed in black and white.	The printer driver is not set up for color printing. See the printer driver Help. Some applications print color files in black and white.
Fine dot pattern does not print.	Change the [Dithering:] setting in the printer driver's dialog box. See the printer driver Help.
Solid areas, lines or text are shiny or glossy when created as a mixture of cyan, magenta, yellow.	Select [K (Black)] for [Gray Reproduction (Text/Line Art):] in the printer driver's dialog box. See the printer driver Help.
Black gradation is not natural.	Select [CMY + K] for [Gray Reproduction (Text/Line Art):] in the printer driver's dialog box. See the printer driver Help.
Solid lines are printed as broken lines.	Change the [Dithering:] setting in the printer driver's dialog box. See the printer driver Help.
A color is missing or partially blurred.	Paper is damp. Use paper that has been stored properly. See Paper and Other Media. Toner is nearing empty. If the following message appears on the control panel, replace the print cartridge: `"Replace Toner:"`. See Replacing the Print Cartridges. Condensation may have collected. If rapid change in temperature or humidity occurs, use this printer only after it has acclimatized.
Color shift occurs.	Press the [Menu] key on the control panel, select [Maintenance], and then press the [OK] key. Press the [] or [] key, select [Color Dens/Reg], and then press the [OK] key. Press the [OK] key.
The whole printout is blurred.	Paper is damp. Use paper that has been stored properly. See Paper and Other Media. Perform the following operation. Press the [Menu] key on the control panel, select [Maintenance], and then press the [OK] key. Press the [] or [] key and select [Anti-Humid Lvl], and then press the [OK] key. Press the [] or [] key and select [Level 2] or Level [3], and then press the [OK] key. If you select [On] for [Economy Color] in the [Print Quality] tab in the printer properties dialog box, print will be at lower density. See the printer driver Help. If the Alert indicator on the control panel lights up and the following message appears on the display, replace the print cartridge: `"Replace Toner:"` See Replacing the Print Cartridges. Condensation may have collected. If rapid change in temperature or humidity occurs, use this printer only after it has acclimatized.
White streaks or color streaks appear.	Toner is almost depleted. If an error message appears on the control panel, replace the print cartridge of the color indicated. See Replacing the Print Cartridges.
The backs of printed sheets are blemished.	When removing a jammed sheet, the inside of the printer may have become dirtied. Print several sheets until they come out clean. If document size is larger than paper size, e.g. A4 document on B5 paper, the back of the next printed sheet may be dirtied.
If rubbed with your finger, it smears out.	The setting of the paper may not be correct. For example, although thick paper is used, the setting for thick paper may not be set. Check the paper settings of this printer. See Types of Paper and Other Media. Check the paper settings of the printer driver. See the printer driver Help.
The toner has run out and printing has stopped.	When the toner runs out, pressing the [Stop/Start] key allows you to print a few more pages, but the print quality of those pages cannot be guaranteed.
The toner is powdery and comes away from the paper, or the printed image has a matt appearance.	Check if the fusing unit levers are lowered. Raise the fusing unit levers.
Printed envelopes come out creased.	Check if the fusing unit levers are properly set.

If the problem cannot be solved, contact your sales or service representative.