Cleaning the Friction Pad and the Paper Feed Roller

If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows:

Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock.

Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.

Do not put your hands inside the printer when the input tray is removed. Some internal parts become hot and are a burn hazard.

Do not use chemical cleaner or organic solvent such as thinner or benzine.

Turn off the power switch.
Unplug the power cord from the wall outlet. Remove all the cables from the printer.
Pull out tray 1 carefully with both hands.
Place the tray on a flat surface. When there is paper in the tray, remove paper.
Wipe the friction pad with a damp cloth.
Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove moisture.
Push the metal plate down until it clicks into place to lock.
Reload the removed paper into the tray, and then push the tray carefully into the printer until it clicks into place.
Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed.
Turn on the power switch.

If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative.
If the optional tray 2 is installed, clean its friction pad and paper feed roller in the same way as you did for tray 1.