Error and Status Messages on the Screen

This section describes the meaning of messages that appear on the screen and what to do when a particular message appears.

Messages are listed in alphabetical order in the table below.

"X" indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes or types, or tray names.

Message	Causes	Solutions
2XXX14	The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large.	The paper tray was empty. Load paper in the paper tray. See Loading Paper. The tray set for [Tray Use: Fax] under [Fax Settings] did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure [Paper Size] under [Machine Settings] accordingly. A cover or tray was open. Close the cover or tray. There was a paper jam. Remove the jammed paper. See Removing Printing Jams. A print cartridge was empty. Replace the print cartridge. See Replacing the Print Cartridge. The received fax was too large. Ask the sender to re-send the document in parts as several smaller individual faxes, or to send at a lower resolution.
ADF JAM Open ADF Cover and Clear Jam	An original has been jammed inside the ADF.	Remove jammed originals, and then place them again. See Removing Scanning Jams. Check the originals are suitable for scanning. See Placing Originals.
BP Tray Print Job SizeMismatch?Y/N	The paper size set for the document differs from the size of the paper in the tray.	Press the [Start] key to begin printing, or press the [Clear/Stop] key to cancel the job.
BP Tray Print Job Type Mismatch?Y/N	The paper type set for the document differs from the type of the paper in the tray.	Press the [Start] key to begin printing, or press the [Clear/Stop] key to cancel the job.
Bypass Tray Paper Empty	The bypass tray has run out of paper.	Load paper to the bypass tray. See Loading Paper in the Bypass Tray.
Bypass Tray Paper Misfeed Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams.
Cancel Print JOB I/O TimeOut	The timeout period set in [I/O Timeout] expires when printing is frequently interrupted by data from other ports, or when printing data is large and takes time for processing.	If [I/O Timeout] is set to 15 seconds, increase the time period. For details, see Machine Settings.
Cannot Copy 2in1/4in1-Copy Only Support A4/LT/LG	2-in-1 or 4-in-1 copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal size.	Set the machine to print copies using the A4, Letter, or Legal size paper in the [Paper Select] setting. See Copy Settings. Specify the A4, Letter, or Legal size paper for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings.
Cannot Copy Insert Paper to ADF	2-in-1, 4-in-1, or 2-sided copy could not be performed because the originals were not placed in the ADF.	Use the ADF, even when copying a single sheet. If you need to use the exposure glass, turn off [2in1], [4in1], or [Duplex Copy] under copy settings, and then try again. See Copy Settings.
Connection Fail	The line could not be connected correctly.	Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
Copy Cancel Sort Press Stop Key	The machine's memory reached capacity while originals were being scanned from the ADF to perform sort copying.	Press the [Clear/Stop] key to print the originals that were successfully scanned into memory. Then, copy again the originals left in the ADF.
Cover Open	A cover is open.	Close the cover completely.
Dial Fail	The fax could not be sent.	Confirm that the fax number you dialed is correct. Confirm that the destination is a fax machine. Confirm that the line is not busy. You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code.
Dup. Copy Only Supports A4/LG/LT	2-sided copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter or Legal.	Specify the tray containing the A4, Letter or Legal size paper in the [Paper Select] setting. See Copy Settings. Specify the A4, Letter or Legal size for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings.
Duplex Jam Duplex Misfeed Jam	Paper has been jammed in the duplex unit.	Remove the jammed paper. See Removing Printing Jams.
Email Size Limit Exceeded Press Clear Key	The scan file exceeds the size limit for files that can be sent through e-mail.	Configure [Resolution] under scanner settings to reduce the scanning resolution. See Scanner Settings. Configure [Limitation Of Size Of Mail] under scanner settings to increase the allowed size. See Scanner Settings.
Eng. Paper Size Mismatch Form Feed? Y/N	The machine has stopped temporarily before printing out the second and later pages, because the tray's [Paper Size] setting does not match the actual paper loaded in the tray.	Press the [Start] key to continue printing. Note that if the paper is too small, the printed image will be cropped. Press the [Clear/Stop] key to stop printing. You cannot stop printing if you are receiving a fax.
Fax Job Memory Full	The machine's memory reached capacity while storing a fax in memory before transmission.	Resend the fax in parts as several smaller individual faxes, or send at a lower resolution.
Fax job Set Correct Paper	The tray set for [Tray Use: Fax] under [Fax Settings] does not contain A4, Letter, or Legal size paper.	While the message is displayed, press the [OK] key. A menu for changing the paper size appears on the screen. Load A4/Letter/Legal size paper in the tray, and then press a number key that corresponds to the paper you have loaded. Note that the [Paper Size] setting for the tray under [Machine Settings] will be changed.
Fax Jobs Full	Faxes are stored in memory when using the Memory Transmission, Auto Redial or broadcast features, or when received faxes cannot be printed. The maximum number of jobs has been reached, so new jobs cannot be stored.	Wait until pending jobs have been transmitted or printed.
File Access Fail Press Clear Key	The Scan to USB function failed because the machine could not access the USB flash disk properly.	Use a USB flash disk that is not password- or write-protected.
File Create Fail Press Clear Key	The Scan to USB function failed because there was not enough memory on the USB flash disk.	Use a USB flash disk with enough memory.
Force Printing Continue? Y/N	The machine has run out of toner.	Press the [Start] key to begin printing. Press the [Clear/Stop] key to cancel the job and replace the print cartridge. See Replacing the Print Cartridge.
ID Card Copy Only Support A4/LT	ID card copy could not be performed because the tray does not contain the valid size paper, which are A4 or Letter size.	Set the machine to print copies using the A4 or Letter size paper in the [Paper Select] setting. See Copy Settings . Specify the A4 or Letter size paper for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings.
Indep. Supplier Print Cartridge	A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.
Inner Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams.
Invalid USB Flash Press Clear Key	The Scan to USB function failed because a damaged USB flash disk was used.	Use a known working USB flash disk.
Life End Feed Roller	The feed roller is no longer usable, and must be replaced.	Contact your sales or service representative.
Life End Fuser Unit	The fusing unit is no longer usable, and must be replaced.	Contact your sales or service representative.
Life End Print Cartridge	The machine has run out of the toner.	Replace the print cartridge. See Replacing the Print Cartridge.
Life End Transfer Roller	The transfer roller is no longer usable, and must be replaced.	Contact your sales or service representative.
Lower Misfeed Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams.
Media Type is illegal	2-sided copy could not be performed because the tray does not contain the valid type paper, which are thin, plain, recycled, color, preprinted or prepunched.	Specify the tray containing the valid type paper in the [Paper Select] setting. See Copy Settings . Specify the valid paper type for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings.
Memory Full	The machine's memory reached capacity while storing a fax in memory in Memory Transmission mode.	Resend the fax in parts as several at a lower resolution.
Memory Full 1.TX 2.Cancel	Memory has reached capacity while scanning originals when trying to send a fax in Memory Transmission mode.	Press [1] to send only the pages that have been scanned in memory, or press [2] to cancel.
Misinstall Print Cartridge	The print cartridge has not been installed or has not been installed correctly.	Reinstall the print cartridge. See Replacing the Print Cartridge.
Near End Print Cartridge	The print cartridge is almost empty.	Prepare a new print cartridge.
Near Memory Full	Memory has almost reached capacity during sort copy.	If several originals are still to be scanned, it is recommended to start printing now, and copy the remaining originals separately. If originals are being scanned from the ADF, remove any remaining pages from the ADF.
Net Communication Error Press Clear Key	Connection with the server was lost while sending or receiving data.	Contact the network administrator.
Network Is Not Ready Press Clear Key	A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely.	Wait until the machine receives the IP address information completely, and then try the operation again.
No Profile Exist	No Quick Dial entry is associated with the One Touch button you pressed.	Press a different One Touch button. Assign a registered destination to the One Touch button. See Registering Scan Destinations.
Outer Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams.
Please Reboot System	An error occurred and the machine cannot continue to operate.	Turn off the power, and then turn it back on.
Print JOB Memory OverFlow	The data is too large or complex to print. Especially when performing printing on Legal size paper under certain print quality setting, print data becomes large and the job may be canceled. If you try to print a Locked Print file stored in the machine with the printer driver's [Resolution] set to [1200 x 600 dpi] in the [Print Quality] tab, printing may be canceled depending on the machine's current memory usage.	If using the PCL6 printer driver, set [Resolution] in [Print Quality] to [600 x 600 dpi]. If using the PostScript 3 printer driver, set [Print Quality] in [Printer Features] to [600 x 600 dpi]. Print or delete other Locked Print files in the machine, and then print the Locked Print file that the machine failed to print. Resend the Locked Print file to the machine with [Resolution] set to [600 x 600 dpi], and then print the Locked Print file.
RX Comm. Error	A reception error occurred, and the fax could not be received correctly.	If possible, contact the sender of the fax and ask them to resend it.
Scan Network Disconnect Press Clear Key	A scanned file could not be sent because the Ethernet cable was not connected properly.	Reconnect the Ethernet cable properly, and then try the operation again.
Scan USB Disconnect	The USB cable was disconnected while scanning from a computer.	Reconnect the USB cable properly, and then try the operation again.
Server Connection Failed Press Clear Key	A scanned file could not be sent because the destination could not be reached.	Confirm that the destination is registered correctly, and then try the operation again.
Server Response Error Press Clear Key	An error occurred in communication with the server before beginning transmission.	Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator.
Service call - SCXXX	A fatal hardware error has occurred, and the machine cannot function.	Contact your sales or service representative.
Size Exceeded Insert Document into the ADF. Press Clear Key	Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size.	Use the ADF, even when scanning A4/Letter or smaller size originals. If you need to use the exposure glass, set A4/Letter or smaller size in [Document Size] under scanner settings, and then try again. See Scanner Settings.
TrayX Paper Empty	The tray has run out of paper.	Load paper in the tray. See Loading Paper.
TrayX Print Job Size Mismatch?Y/N	The paper size set for the document differs from the size of the paper in the tray.	Press the [Start] key to begin printing, or the [Clear/Stop] key to cancel the job.
TrayX Print Job Type Mismatch?Y/N	The paper type set for the document differs from the type of the paper in the tray.	Press the [Start] key to begin printing, or the [Clear/Stop] key to cancel the job.
Tray Uninstalled Auto Tray?Y/N	Tray 2 was selected for printing, but tray 2 was not installed in the machine.	Install tray 2. Select a tray other than tray 2 using the printer driver.
TX Comm. Error	A transmission error occurred, and the fax could not be transmitted correctly.	If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again.
Unsupported Device Press Clear Key	The Scan to USB function failed because a USB device other than a flash disk was used.	Use a USB flash disk.
USB Flash Disconnect Press Clear Key	The Scan to USB function failed because the USB flash disk was removed before the operation could be completed.	Check that the USB flash disk is securely inserted in the machine. Do not pull out the USB flash disk until "Ready" appears on the display.
USB Flash Disk Full Press Clear Key	The Scan to USB function failed because there was not enough memory on the USB flash disk.	Use a USB flash disk with enough memory.
Upper Misfeed Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams.
Write Protect Press Clear Key	The Scan to USB function failed because the machine could not access the USB flash disk properly.	Use a USB flash disk that is not password- or write-protected.