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Error and Status Messages on the Screen

This section describes the meaning of messages that appear on the screen and what to do when a particular message appears.

Messages are listed in alphabetical order in the table below.

“X” indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes or types, tray names, or toner colors.

Message	Causes	Solutions
2XXX14	The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large.	The paper tray was empty. Load paper in the paper tray. See Loading Paper . The tray set for [Tray Use: Fax] under [Fax Settings] did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure [Paper Size] under [Machine Settings] accordingly. A cover or tray was open. Close the cover or tray. There was a paper jam. Remove the jammed paper. See Removing Printing Jams . A print cartridge was empty. Replace the print cartridge. See Replacing Print Cartridges . The received fax was too large. Ask the sender to re-send the document in parts as several smaller individual faxes, or to send at a lower resolution.
ADF JAM Open ADF Cover and Clear Jam	An original has been jammed inside the ADF.	Remove jammed originals, and then place them again. See Removing Scanning Jams . Check the originals are suitable for scanning. See Placing Originals .
BP Tray Print Job SizeMismatch?Y/N	The paper size set for the document differs from the size of the paper in the tray.	Press the [B&W Start] key or [Color Start] key to begin printing, or press the [Clear/Stop] key to cancel the job.
BP Tray Print Job TypeMismatch?Y/N	The paper type set for the document differs from the type of the paper in the tray.	Press the [B&W Start] key or [Color Start] key to begin printing, or press the [Clear/Stop] key to cancel the job.
Cancel Print JOB I/O TimeOut	The timeout period set in [I/O Timeout] expires when printing is frequently interrupted by data from other ports, or when printing data is large and takes time for processing.	If [I/O Timeout] is set to 15 seconds, increase the time period. For details, see Machine Settings .
Bypass Tray Paper Empty	The bypass tray has run out of paper.	Load paper to the bypass tray. See Loading Paper in the Bypass Tray .
Cannot Copy 2in1/4in1-Copy Only Support A4/LT/LG	2-in-1 or 4-in-1 copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal size.	Set the machine to print copies using the A4, Letter, or Legal size paper in the [Paper Select] setting. See Copy Settings . Specify the A4, Letter, or Legal size paper for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings .
Cannot Copy Insert Paper to ADF	2-in-1, 4-in-1, 2-sided, or sort copy could not be performed because the originals were not placed in the ADF.	Use the ADF, even when copying a single sheet. If you need to use the exposure glass, turn off [2in1], [4in1], [Duplex Copy], or [Sort] under copy settings, and then try again. See Copy Settings .
Connection Fail	The line could not be connected correctly.	Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
C toner Independent-supply	A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.
Cover Open	A cover is open.	Close the cover completely.
Dial Fail	The fax could not be sent.	Confirm that the fax number you dialed is correct. Confirm that the destination is a fax machine. Confirm that the line is not busy. You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code.
Density Sensor Require Cleaning	The machine failed to adjust color registration.	Clean the toner density sensor. See Cleaning the Toner Density Sensor .
Dup. Copy Only Supports A4/B5/LG/LT/Executive	2-sided copy could not be performed because the tray does not contain the valid size paper, which are A4, B5, Letter, Legal, or Executive.	Specify the tray containing the A4, B5, Letter, Legal, or Executive size paper (other than the bypass tray) in the [Paper Select] setting. See Copy Settings . Specify the A4, B5, Letter, Legal, or Executive size for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings .
Dup. Copy Only Supports Tray 1/Tray 2	2-sided copy could not be performed because paper is set to be fed from the bypass tray.	Specify a setting other than [Bypass Tray] for the [Paper Select] setting. See Copy Settings .
Duplex Jam Duplex Misfeed Jam	Paper has been jammed in the duplex unit.	Remove the jammed paper. See Removing Printing Jams .
Email Size Limit Exceeded Press Clear Key	The scan file exceeds the size limit for files that can be sent through e-mail.	Configure [Resolution] under scanner settings to reduce the scanning resolution. See Scanner Settings . Configure [Limitation Of Size Of Mail] under scanner settings to increase the allowed size. See Scanner Settings .
Fax Job Memory Full	The machine's memory reached capacity while storing a fax in memory before transmission.	Resend the fax in parts as several smaller individual faxes, or send at a lower resolution.
Force Printing Continue? Y/N	The machine has run out of toner.	Press the [B&W Start] key or [Color Start] key to begin printing. Press the [Clear/Stop] key to cancel the job and replace the indicated print cartridge. See Replacing Print Cartridges .
Fax job Set Correct Paper	The tray set for [Tray Use: Fax] under [Fax Settings] does not contain A4, Letter, or Legal size paper.	While the message is displayed, press the [OK] key. A menu for changing the paper size appears on the screen. Load A4/Letter/Legal size paper in the tray, and then press a number key that corresponds to the paper you have loaded. Note that the [Paper Size] setting for the tray under [Machine Settings] will be changed.
Fax Jobs Full	Faxes are stored in memory when using the Memory Transmission, Auto Redial or broadcast features, or when received faxes cannot be printed. The maximum number of jobs has been reached, so new jobs cannot be stored.	Wait until pending jobs have been transmitted or printed.
ID Card Copy Only Support A4/LT	ID card copy could not be performed because the tray does not contain the valid size paper, which are A4 or Letter size.	Set the machine to print copies using the A4 or Letter size paper in the [Paper Select] setting. See Copy Settings . Specify the A4 or Letter size paper for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings .
Inner Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams .
K toner Independent-supply	A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.
Life End Fuser	The fuser unit is no longer usable, and must be replaced.	Contact your sales or service representative.
Life End Transfer Belt	The transfer belt is no longer usable, and must be replaced.	Contact your sales or service representative.
Life End Waste Toner Bottle	The waste toner bottle is full.	Replace the waste toner bottle with a new one. See Replacing the Waste Toner Bottle .
Life End X Toner Cartridge	The machine has run out of the indicated toner.	Replace the indicated print cartridge. See Replacing Print Cartridges .
Lower Misfeed Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams .
Media Type is illegal	2-sided copy could not be performed because the tray does not contain the valid type paper, which are thin, plain, recycled, color, preprinted or prepunched.	Specify the tray containing the valid type paper (other than the bypass tray) in the [Paper Select] setting. See Copy Settings . Specify the valid paper type for the tray selected for printing copies in the [Paper Size] setting. See Machine Settings .
Memory Full 1.TX 2.Cancel	Memory has reached capacity while scanning originals when trying to send a fax in Memory Transmission mode.	Press [1] to send only the pages that have been scanned in memory, or press [2] to cancel.
Memory Overflow	The data is too large or complex to print. If you try to print a Locked Print file stored in the machine with the printer driver's [Gradation] set to [Fine] in the [Print Quality] tab, printing may be canceled depending on the machine's current memory usage.	Select [600X600 1Bit] in [Resolution] under [PDL Settings] to reduce the size of data. See PDL Settings . Print or delete other Locked Print files in the machine, and then print the Lock Print file that the machine failed to print. Resend the Locked Print file to the machine With [Gradation] set to [Speed] or [Standard], and then print the Locked Print file.
Misinstall Toner X	The print cartridge has not been installed or has not been installed correctly.	Reinstall the print cartridge. See Replacing Print Cartridges .
Misinstall Waste Toner Bottle	The waste toner bottle has been installed incorrectly.	Reinstall the waste toner bottle. See Replacing the Waste Toner Bottle .
M toner Independent-supply	A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.
Near End X Toner	The print cartridge is almost empty.	Prepare a new print cartridge.
Near End Waste Toner Bottle	The waste toner bottle is almost full.	Prepare a new waste toner bottle.
Near Memory Full	Memory has almost reached capacity during sort copy.	If several originals are still to be scanned, it is recommended to start printing now, and copy the remaining originals separately. If originals are being scanned from the ADF, remove any remaining pages from the ADF.
Net Communication Error Press Clear Key	Connection with the server was lost while sending or receiving data.	Contact the network administrator.
NetBIOS Name Conflicted Press Clear Key	The NetBIOS name specified for the machine is already in use by another device on the network.	Change the NetBIOS name. See Configuring the Network Settings .
Network Is Not Ready Press Clear Key	A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely.	Wait until the machine receives the IP address information completely, and then try the operation again.
No Profile Exist	No Quick Dial entry is associated with the One Touch button you pressed.	Press a different One Touch button. Assign a registered destination to the One Touch button. See Registering Scan Destinations .
Outer Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams .
Please Reboot System	An error occurred and the machine cannot continue to operate.	Turn off the power, and then turn it back on.
Print JOB Memory OverFlow	When performing printing on Legal size paper under certain print quality setting, print data becomes large and the job may be canceled.	If using the PCL or DDST printer driver, set [Gradation] in [Print Quality] to [Speed] or [Standard]. If using the PostScript 3 printer driver, set [Print Quality] in [Printer Features] to [Standard] or [High Quality].
RX Comm. Error	A reception error occurred, and the fax could not be received correctly.	If possible, contact the sender of the fax and ask them to resend it.
Scan Network Disconnect Press Clear Key	A scanned file could not be sent because the Ethernet cable was not connected properly.	Reconnect the Ethernet cable properly, and then try the operation again.
Scan USB Disconnect	The USB cable was disconnected while scanning from a computer.	Reconnect the USB cable properly, and then try the operation again.
Server Connection Failed Press Clear Key	A scanned file could not be sent because the destination could not be reached.	Confirm that the destination is registered correctly, and then try the operation again.
Server Response Error Press Clear Key	An error occurred in communication with the server before beginning transmission.	Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator.
Service call - X	A fatal hardware error has occurred, and the machine cannot function.	Contact your sales or service representative.
Size Exceeded Insert Document into the ADF. Press Clear Key	Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size.	Use the ADF, even when scanning A4/Letter or smaller size originals. If you need to use the exposure glass, set A4/Letter or smaller size in [Document Size] under scanner settings, and then try again. See Scanner Settings .
TrayX Paper Empty	The tray has run out of paper.	Load paper in the tray. See Loading Paper .
TrayX Print Job SizeMismatch?Y/N	The paper size set for the document differs from the size of the paper in the tray.	Press the [B&W Start] key or [Color Start] key to begin printing, or the [Clear/Stop] key to cancel the job.
TrayX Print Job TypeMismatch?Y/N	The paper type set for the document differs from the type of the paper in the tray.	Press the [B&W Start] key or [Color Start] key to begin printing, or the [Clear/Stop] key to cancel the job.
TX Comm. Error	A transmission error occurred, and the fax could not be transmitted correctly.	If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again.
Upper Misfeed Jam	Paper has been jammed in the machine.	Remove the jammed paper. See Removing Printing Jams .
Y toner Independent-supply	A non-supported print cartridge is installed.	Remove and replace it with a print cartridge specified by an authorized dealer.