Other Printing Problems

The printed image is faded over the entire page.

When is blinking, toner is beginning to run out.

Add toner. See Adding Toner.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Parts of images are not printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

The printed image is faded over the entire page.

The paper is unsuitable.

Use recommended paper. Printing on coarse or treated paper might result in faint print image. See "Recommended Paper Sizes and Types", About This Machine.

The printed image is different from the image on the computer's display.

With certain functions, such as enlargement and reduction, image layout might be different to that on the computer display.

In the application, change the layout, character size, and character settings.

The printed font is different from the image on the computer's display.

You might have selected to replace TrueType fonts with machine fonts in the printing process.

To print a font similar to that of the computer display, open the [Change User Settings...] dialog box on the RPCS printer driver's [Print Quality] tab, and then, on the [Misc.] tab, select the [Change methods to extract TrueType fonts] check box.

White lines appear.

When is blinking, toner is beginning to run out.

Add toner. See Adding Toner.

When printing graphics, the output and the screen are different.

If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. See the printer driver Help.

Lines of garbled or unwanted alphanumeric characters appear.

An incorrect printer language might have been selected.

Set the correct printer language.

Images are cut off, or excess is printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help.

Page layout is not as expected.

Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine.

On the RPCS printer driver's [Printer Configuration] tab, adjust the [Printable area:] setting. See the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

Use the application's settings to specify a higher resolution.

Fine dot patterns are not printed, or solid lines are printed as broken lines.

Dither patterns do not match.

On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, change the [Dithering:] setting. See the printer driver Help.

Fine lines are fuzzy, of inconsistent thickness, or do not appear.

Super fine lines have been specified in the application.

On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, change the [Dithering:] setting. See the printer driver Help.

If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the thickness of the lines.

Paper is not fed from the selected tray.

When you are using a Windows operating system, printer driver settings override those settings using the display panel.

On the RPCS printer driver's [Setup] tab, in the [Paper source tray:] list, select the desired input tray.

Images are printed at a slant.

The cut paper tray's side fences might not be locked.

Check the cut paper tray's side fences are locked. See Changing the Paper Size.

Images are printed at a slant.

The paper is feeding in at a slant.

Load the paper correctly. See Loading Paper.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded/creased.

Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", About This Machine.

Misfeeds occur frequently.

Printed paper is being used.

Do not use paper that has been already copied or printed onto.

Misfeeds occur frequently.

The cut paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Cannot specify folding.

The folding finisher is offline.

When the folding finisher is offline, folding cannot be specified.

Turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

Cannot specify folding.

The optional device is not configured correctly on the printer driver.

Configure the optional device correctly using [Change Accessories...] on the printer driver. See the printer driver Help.

Cannot specify folding.

The paper tray setting in the printer driver's Printer Properties dialog box is set to [Auto Tray Select] or [Bypass Tray].

Select Tray 1, 2, 3, or 4.

Cannot specify folding.

Translucent paper or film was specified.

Translucent paper and film are not available for folding. They are delivered to the upper output stacker, but not folded. Select another paper type, and then specify folding.

"Please wait." appears on the display panel and printing cannot be done.

The folding finisher is offline.

Turn off the main power switch of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

It takes a long time to complete a print job.

"Sleep mode" might be set.

The machine requires time to warm up if it has been in "Sleep mode". In [System Settings], under [Timer Settings], select [Auto Off Timer], and then specify "Sleep mode".

It takes a long time to complete a print job.

The paper type setting was changed.

If the paper type setting has been changed, there might be a delay before printing begins. Wait for a moment.

It takes a long time to complete a print job.

Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data.

If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

On the [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for [Resolution:].

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Set the same settings for both the machine's feed orientation and the feed orientation specified in [Paper source tray settings:] on the printer driver's [Change Accessories] tab.

When using Windows 2000/ XP/ Vista and Windows Server 2003/ 2003 R2, optional components connected to the machine are not recognized.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer.

See the printer driver Help.

When using Windows 2000/ XP/ Vista and Windows Server 2003/ 2003 R2, combined printing, or Auto Reduce / Enlarge printing does not come out as expected.

The correct application or printer driver settings are not made.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

When printing on custom size paper under Windows, the image appears in the wrong position.

The correct custom paper size is not specified in the printer driver's settings.

To print on custom size paper from the paper tray, specify the paper size in the printer driver's settings. See the printer driver Help.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

Contact the administrators.

The print job is not canceled even when the machine is switched to offline status.

Even when the machine is offline, printing is performed when [Job Acceptance Priority] has been set in [Parallel Interface] in the [Interface Settings] in the System Settings menu.

Change the setting of [Signal Control] to [Printer Priority]. See "Interface Settings", General Settings Guide.

PDF files do not print out/cannot perform PDF direct print.

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details, see "Printing a PDF File Directly", Printer Reference, or the Web Image Monitor's Help.

PDF files do not print out/cannot perform PDF direct print.

PDF files cannot be printed if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF files do not print out/cannot perform PDF direct print.

High compression PDF files created using the machine's scanner function cannot print directly.

Open the application used to create the PDF, and then print the file using the application's driver.

Re-save the file in normal (non-compressed) PDF format.

Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types.

PDF direct print produces strange or malformed characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print and then print.

Printing by wireless LAN is slow.

The number of jobs exceeds the capacity of the machine.

Reduce the number of jobs.

Printing by wireless LAN is slow.

• A communication error might have occurred.

• Interference from other wireless devices can reduce communication speed.

• Remove the machine from close proximity with the wireless LAN devices.

• If there are active wireless devices nearby, relocate the machine or disable those devices.