When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem	Cause	Solution
The scanned image is dirty.	The scanning glass or white strip is dirty.	Clean them. See Maintaining Your Machine.
The image is distorted or out of position.	The original was moved during scanning.	Do not move the original during scanning.
The orientation of the scanned image is not correct.	The original was placed in the wrong top/bottom or left/right orientation.	Place the original in the correct orientation. See "Setting Original Orientation on the TWAIN Scanner", Scanner Reference.
No image results from scanning.	The original was placed with the front and back reversed.	When the original is set on the exposure glass, the side to be scanned must face down.
The scanned image contains white spaces.	If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. If the File Format Converter (optional) is installed, the margins may become wider.	Scanning at a higher resolution may reduce the margins.
The scanner journal cannot be printed.	The paper tray is open.	Close the paper tray.
The scanner journal cannot be printed.	Paper is loaded in the bypass tray but another paper tray is specified.	Remove the paper from the bypass tray.
The scanner journal cannot be printed.	The original exit switching lever is in the rear output position.	Switch the original exit switching lever to upper output.
After an original is scanned, the following settings are canceled: Destination, Sender, E-mail text, Subject, and File name	To prevent the scanned data being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent.	Contact your service representative.