When Paper Cannot Be Fed or Ejected as Specified

Condition	Cause	Solution and reference
Paper becomes wrinkled.	Paper is too thin.	Use recommended paper.
Paper becomes wrinkled.	The paper contains too much moisture.	Use paper that has been stored in a dry environment. Recommended Paper Sizes and Types
Edge of the paper may become bent.	Paper other than recommended paper is used.	Use recommended paper.
Edge of the paper may become bent.	The paper contains too much moisture.	Use paper that has been stored in a dry environment. Recommended Paper Sizes and Types
The ejected paper is not aligned.	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper Is Jammed
The ejected paper is not aligned.	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
The ejected paper is not aligned.	The booklet that is ejected onto the output tray of the trimming unit is not removed when: The weight of the paper in the booklet is heavier than Paper Weight 6 (220.1 g/m2, 58.5 lb.) The paper size is smaller than A4/LT The fore edge of a Saddle Stitch booklet is opening widely (the height of the fore edge opening while the booklet is placed horizontally on a flat surface is 33 mm (1.30 inches) or greater)	Remove the booklets ejected onto the output tray as soon as possible. See the following as a guideline. Paper Weight 6 (220.1–256 g/m2, 68.2–79.8 lb.) When the number of bound sheets is 1: 18 copies When the number of bound sheets is 2: 12 copies When the number of bound sheets is 3–5: 10 copies Paper Weight 7 (256.1–300 g/m2, 68.2–79.8 lb.) When the number of bound sheets is 1: 18 copies When the number of bound sheets is 2–3: 10 copies
More than one sheet of paper is ejected at one time. (multi-sheet feeding)	The sheets of paper are in close contact with each other.	Fan the sheets thoroughly before loading them in the paper tray.
Duplex printing cannot be performed.	The specified paper is too thick or too thin.	Check the paper thickness that is supported in Duplex printing, and load the paper in the tray. Specifications for the Main Unit
Duplex printing cannot be performed.	"Off" is specified in "Apply Duplex" on the paper that is loaded in the paper tray.	Check the settings of the paper that is loaded in the paper tray on the [Media] hub.
Paper is jammed when printing.	Paper other than recommended paper is used.	Use recommended paper.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper Is Jammed
	The paper contains lot of moisture.	Use paper that is stored in a dry environment.
	Sheets of paper are sticking to each other.	Fan the sheets thoroughly before setting them on the paper tray.
The size of the paper on the Interposer Tray is identified incorrectly.	The paper fence on the tray is moved after the baseboard raises.	After you load paper on the tray, the baseboard raises automatically after a short period of time. Adjust the fences before the baseboard raises. Adjust the fence as required.
A paper jam of insert sheet occurs.	The guide board of twin interposer is not closed correctly.	Close the guide board correctly. For the procedure to close the guide board, open the front cover in the location of the alphabetical letter that appears on the screen, and see the sheet on the backside or other places of the front cover.