When Printing Does Not Start

Note

If the Data-in indicator () in the lower left corner of the control panel does not light up or flash after executing a print job, the machine is not receiving the print data properly. Check the connection between the machine and the computer, and the settings in the printer driver.
If a message is displayed on the screen, check the message.
When a Message Appears While Using the Printer Function
When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Condition	Cause	Solution and reference
Printing over a network connection (wired LAN) is not possible.	There is a problem in the connection between the machine and the computer.	Check the cable connecting the machine and the computer, and disconnect and then connect the cable again. Check the connection to a hub or router, and turn off and on the power of that device if it is possible to do so without affecting other devices. Next, turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
	IP Address of the machine is not configured correctly.	Check the IP address in [Settings][System Settings][Network/Interface].
	An appropriate port for the network environment is not selected in the Windows printer driver.	Right-click the machine icon on the [Devices and Printers] screen, and display the printer properties. Check that the correct port is selected on the [Port] tab. For details about your network environment, consult the network administrator.
Printing over a network connection (wireless LAN) is not possible.	The reception is poor.	Move the machine, or remove obstacles between the machine and the computer, and check if the situation improves. You can check the wireless signal status of Wireless LAN in [Wireless LAN Signal Status] of [Settings][System Settings][Network/Interface][Machine: Wireless LAN][Infrastructure Mode]. Network/Interface
	Another device that uses radio waves at the same frequency such as a microwave oven or cordless telephone is interfering with the machine.	Turn off the power of such devices and check if the situation improves.
Printing over a network connection (wireless LAN) is not possible. (infrastructure mode)	The SSID is specified incorrectly.	Check [SSID Setting] and [Wireless LAN Signal Status] in [Settings][System Settings][Network/Interface][Machine: Wireless LAN][Infrastructure Mode].
	There may be a problem with the access point, or it is rejecting a connection from the device.	Check that the connection to the access point or the connection between the access point and the computer is established normally. On some access points, the connection to the access point may be restricted by the MAC address or other attributes. For details about your network environment, consult the network administrator.
Printing over a network connection (wireless LAN) is not possible. (802.11 ad-hoc mode)	The connection mode or SSID is not specified correctly.	Check the following settings: [Settings][System Settings][Network/Interface][Machine: Wireless LAN][Communication Mode] [Settings][System Settings][Network/Interface][Machine: Wireless LAN][802.11 Ad-hoc Mode][Ad-hoc Channel] [Settings][System Settings][Network/Interface][Machine: Wireless LAN][Infrastructure Mode][SSID Setting] and [Security Method]
Printing via a USB connection is not possible.	The USB cable is not connected properly.	Connect the USB cable to the USB2.0 Interface Type B on the back left side of the machine.
	The machine is not recognized properly on the computer.	Perform the following: The Machine Is Not Displayed When Connected via USB
	The USB port is not selected correctly in the Windows printer driver.	Right-click the machine icon on the [Devices and Printers] screen, and display the printer properties. Check that the correct USB port is selected on the [Port] tab.
Printing via a parallel connection is not possible. (IEEE1284)	The cable was connected after the power of the machine was turned on, or there is a problem in the connection between the machine and the computer.	Turn off the power of the machine, re-connect the communication cable between the machine and the computer, and then turn on the power of the machine again. Turning On and Off the Power
	The printer port is not selected correctly in the Windows printer driver.	Right-click the machine icon on the [Devices and Printers] screen, and display the printer properties. Check that "LPT" is selected on the [Port] tab.
Printing a photo directly from a digital camera is not possible. (PictBridge)	The digital camera does not support PictBridge.	Use a digital camera that supports PictBridge.
	The USB cable is not connected properly.	Use the USB cable provided with the digital camera, and connect the USB cable to the USB2.0 Interface Type A on the back left side of the machine.
	The digital camera is not recognized temporarily.	Disconnect the USB cable and turn off the power of the machine. Wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power again. Connect the USB cable after the machine has started. Turning On and Off the Power
	The digital camera is not configured correctly.	Enable PictBridge on the digital camera, and specify the size of the paper loaded in the paper tray. You can print up to 999 copies at one time. Printing Photos from a Digital Camera Directly without Using a Computer (PictBridge)
The computer is connected properly to the machine, but documents cannot be printed.	User authentication or a driver encryption key is specified on the machine.	Consult the device and machine administrators for the setting information, and configure the printer driver accordingly. Specifying Login Information in the Printer Driver
	The machine is configured for off-line use in the Windows printer driver.	On the [Device and Printer] screen, right click the machine icon [See What's printing] [Printer], and the clear the [Use Printer Offline] check box.
	Form feed could not be performed because the corresponding paper was not loaded or an edit feature in which Form feed is not possible was specified while [Auto Continue] is specified.	Load the paper and then check that the paper size and type are correctly specified in [Settings][Tray/Paper Settings]. Loading Paper into the Paper Tray You can change the [Auto Continue] setting on [Settings][Printer Settings][System][Error Action].
Printing is not possible even though you have resolved the problem when `“Paper Misfeed”`, `“Add Toner”`, `“No Paper”` or another message was displayed.	The machine is configured to store or cancel printing a document when an error occurs.	Check the setting in [Settings][Printer Settings][System][Error Action][Store and Skip Errored Job] or [Auto Cancel for Print Job(s) on Error]. When [Store and Skip Errored Job] is specified, check the document in [Quick Print Release].
Printing is not performed even though the specified print time has passed.	The power of the machine was not turned on while the machine is configured not to perform printing when the main power is off.	Change [Settings][Printer Settings][Data Management/Maintenance][Print Jobs][Jobs Not Printed as Machine Was Off] to [Print When Machine On] to perform printing after the machine is turned on.
	The clock on the machine is set incorrectly.	Check [Settings][System Settings][Date/Time/Timer][Date/Time][Set Time].
	The clock on the computer is set incorrectly.	Adjust the clock on the computer correctly.
	An error message is displayed on the screen of the control panel.	Delete the error message.

Note

When the machine is connected to a network, enter the IP address of a network computer in [Settings][System Settings][Network/Interface][Ping Command] to check the connection to the computer.