When a Message Appears While Using the Printer Function
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Messages that Appear without Error Codes
Message | Cause | Solution and reference |
|---|---|---|
“Address Book is currently in use by another function. Authentication has failed.” | The address book is in use by another function, and authentication query is not possible. | Try again later. |
“A job via the network that was not printed exists because an error occurred. It was stored as a job not printed.” | When the error job storing function is enabled, an error occurred in the print job sent via the network and the canceled job was stored. |
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“All the remaining print volume has been allocated to another central managed client(s). The job has been cancelled.” | The job was canceled because the usage count information could not be obtained from the Central Management machine. | All job slots are occupied by other devices. Check the status of the client machine. |
“An error occurred while printing a job with Background Numbering. The job has been cancelled.” | A size that is impossible to print was specified. | Specify a size smaller than 215.9 mm (8.5 inches) wide and 355.6 mm (14.0 inches) long in "Print On:" in the printer driver. When [Same as Original Size] is specified in "Print On:", reduce the size specified in "Print On:" or adjust the size in the application. |
“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.” | The settings in the printer driver are incorrect. | Check the following in the printer driver:
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Unauthorized copy prevention is given priority in [Settings for Administrator]. | Consult the device administrator for the settings of the machine. The machine administrator can change the setting in [Settings] | |
“Auto-registration of user information has failed.” | The maximum number of items that can be registered has been exceeded and the authentication information for LDAP authentication or Windows authentication cannot be registered automatically. | Delete a user that is no longer necessary from the address book. |
“Cannot access the Memory Storage Device.” | An SD card or USB flash memory device is unavailable for use. |
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“Cannot store data of this size.” | The paper size is too large. | Reduce the paper size of the document to send. The document to send cannot be stored at a custom size. |
“Cannot transfer image logs and job logs to the server. If this continues then some functions will be restricted. Contact the administrator to check the status of the server.” | A transfer error of image logs and job logs has occurred. | Contact your machine administrator. Machine administrator should check the status of the image logs and job logs collection server. |
“Cannot transfer image logs and job logs to the server. Some functions are being restricted. Contact the administrator to check the status of the server.” | The available functions were restricted due to a transfer error of the image logs and job logs that caused the maximum numbers of stored image logs and job logs to be exceeded. | |
“Classification Code is incorrect.” | A classification code is not specified. | Consult the machine administrator for the classification code, and enter the code in [Classification Code] in [Detailed Settings] on the [Basic] tab |
The document was printed in a printer driver that does not support the classification code. | Request the machine administrator to change the setting of the classification code. Machine administrator: Change [Classification Code] to [Optional] in Web Image Monitor if necessary. Managing the Number of Printed Sheets Using the Classification Code | |
“Collate has been cancelled.” | The sort function was canceled. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
“Command Error” | A problem occurred in the data because of the communication status or another reason. | Check that the machine can communicate with the computer properly. |
A printer driver that does not support the machine was used. | Use the printer driver for the machine. Obtain and install the latest version of the driver. | |
The print command did not complete correctly. | In the printer driver, specify [Edge Smoothing] on the [Others] tab | |
“Communication error with central management server has occurred. The job has been cancelled.” | The job was canceled because a Central Management communication error occurred. | Check the status of the Central Management machine. |
“Compressed Data Error.” | Compressed data is corrupted. |
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“Connection with the machine has failed. Check the machine structure.” | The machine is malfunctioning, and [Printer] cannot be used. |
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“Data storage error.” | Printing a document as Test Print, Locked Print, Hold Print, Store Print, or storing the document in Document Server failed. The hard disk is malfunctioning. | If the message persists even after you have turned the power off and then on, consider repairing the machine. |
“Document Server is not available to use. Cannot store.” | Use of the Document Server function is restricted. | Consult the user administrator. |
“Duplex has been cancelled.” | The paper source tray is not specified for duplex printing. | Specify to use the paper tray for duplex printing in [Settings] |
“Error has occurred.” | An error such as a syntactic error has occurred. | Check that the PDF file to print does not have an error. |
“Exceeded max. capacity of Document Server. Cannot store.” | The hard disk is almost full. |
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“Exceeded max. number of files. (Auto)” | The maximum number of Store Print jobs or the maximum number of jobs that can be managed for Hold Print (Auto) documents has been exceeded while storing a document printed by Normal Print as a Hold Print job by the error job storing function. | Erase a Hold Print (Auto) document that is no longer needed. |
“Exceeded max. number of files of Document Server. Cannot store.” | The number of documents stored in the machine exceeds the maximum number. | Erase documents that are no longer needed. |
“Exceeded max. number of pages. (Auto)” | An "exceeded max. number of pages" error occurred while storing a document printed by Normal Print as a Hold Print job by the error job storing function. |
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“Exceeded max. number of pages of Document Server. Cannot store.” | The number of pages stored in the machine exceeds the maximum number. |
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“Exceeded max. pages. Collate is incomplete.” | The maximum number of sheets that can be sorted has been exceeded. | Reduce the number of pages to print. |
“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.” | When the print volume is limited, printing was canceled because the print volume of a user exceeded the upper limit allotted for the user. | For details about the print volume use limitation, consult the user administrator. The user administrator can clear the counter or change the limit on the print volume. |
“Exceeds the maximum number of image logs which can be stored. Contact the administrator to check the status of the server.” | The image logs cannot be stored due to a transfer error of the image logs and job logs that caused the maximum numbers of stored image logs and job logs to be exceeded. | Contact your machine administrator. Machine administrator should check the status of the image logs collection server. |
“Exceeds the maximum number of job logs which can be stored. Contact the administrator to check the status of the server.” | The job logs cannot be stored due to a transfer error of the job logs that caused the maximum number of stored job logs to be exceeded. | Contact your machine administrator. Machine administrator should check the job logs collection server. |
“File system is full.” | The file system is full, and the PDF file cannot be printed. | Erase documents that are no longer needed. |
“Hardware Problem: HDD” | An error is occurring on the hard disk of the machine. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. If the message persists even after you have turned the power off and then on, consider repairing the machine. |
“Hardware Problem: USB” | An error has occurred on the USB interface. | |
“Hardware Problem: Ethernet” | An error has occurred in the Ethernet interface. | |
“Hardware Problem: Wireless Card” | An error has occurred in the Wireless LAN board. | Turn off the power of the machine, check that the Wireless LAN board is correctly installed in the machine, and then turn on the power. If the message persists even after you have turned the power off and then on, consider repairing the machine. |
“HDD is full.” | The area reserved for forms or fonts in PostScript 3 is full. | Delete a registered form or font that is no longer necessary. |
“HDD is full. (Auto)” | An overflow error occurred in the hard disk while storing a document printed by Normal Print as a Hold Print job by the error job storing function. |
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“I/O buffer overflow.” | An overflow has occurred in the receive buffer. |
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“Information for user authentication is already registered for another user.” | In LDAP authentication, the same name is registered under different IDs on different servers, and duplicate names (account names) occurred such as when switching the domain (server). | Consult the user administrator. User administrator: Delete the corresponding user from the address book, and register the user again after resolving the duplicate names on different servers. |
“Insufficient Memory” | The amount of available memory is insufficient. | Decrease [Resolution] in the printer driver. Applying Different Print Settings Depending on the Document Type |
“Load following paper in XXX. To force print, select another tray and press [Continue].” (XXX indicates the tray name) | The paper tray specified in the printer driver has no paper loaded. |
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“Memory Overflow” | The insufficient memory error has occurred while printing from the printer driver (PCL 6). | In the printer driver, specify [Edge Smoothing] on the [Others] tab |
“Memory Retrieval Error” | The data in the memory could not be retrieved. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
“Memory storage device not detected. Insert the device.” | An SD card or USB flash memory device is not recognized properly. |
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“No response from the server. Authentication has failed.” | In LDAP or Windows authentication, a timeout error occurred while submitting an authentication query to the server. | Consult the administrator of the authentication server. When using the Active Directory of the Windows server for LDAP Authentication, change [Settings] |
“Output tray has been changed.” | The destination to deliver the output paper was changed because of the paper size limitation of the output destination. | Specify the correct destination to deliver the output paper. |
“Paper size and/or type mismatched or no ppr. in Bypass Tray.” | The paper size or paper type specified in the printer driver does not match the paper settings, in the machine, for the bypass tray. | Specify [Driver / Command] in [Settings] |
“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools.” | The paper tray loaded with paper of the size or type specified in the printer driver is not available. |
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“Parallel I/F board has a problem.” | An error has occurred in the parallel interface. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. If the message persists even after you have turned the power off and then on, consider repairing the machine. |
“Printer font error.” | There is a problem in the font file of the machine. | Consider repairing the machine. |
“Print overrun.” | A page image is discarded while printing the page. | Decrease [Resolution] in the printer driver. Applying Different Print Settings Depending on the Document Type |
“Receiving data failed.” | Transmission of data was canceled. | Send the data again. |
“Sending data failed.” | Transmission of data from the printer driver was canceled. | Check that the computer is operating normally. |
“Staple error occurred. The job has been cancelled.” | The number of sheets that can be stapled was exceeded, and printing was canceled. | Check the number of sheets that can be stabled on the finisher in use. |
“Staple has been cancelled.” | The Staple function was canceled because too many printed sheets were specified to be stapled. | Check the specification of the finisher in use, and specify the setting accordingly.
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A malfunction occurred temporarily on the machine. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. | |
“The job was cancelled because the specified settings are not applicable for Booklet.” | A condition in which binding cannot be performed was specified, and printing was canceled. | Check the binding condition. |
“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.” | The amount of available space on the hard disk became low while saving the capture data. |
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“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.” | The number of documents stored in the machine exceeded the maximum number while saving the capture data. | Erase documents that are no longer needed. |
“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.” | The number of pages stored in the machine exceeded the maximum number while saving the capture data. |
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“The selected paper size is not supported. This job has been cancelled.” | A paper size that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated. | Print the document on paper of a size that can be fed on the machine. |
“The selected paper type is not supported. This job has been cancelled.” | A paper type that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated. | Print the document on paper of a type that can be fed on the machine. |
“You do not have a privilege to use this function. This job has been cancelled.” | Authentication information is not registered correctly in the printer driver. | Specify the authentication information in the printer driver. For the authentication information, consult the user administrator. |
The user registered in the printer driver does not have permission to use the printer function. | Consult the user administrator. The user administrator can change the access permissions in the address book. |
Messages that Appear with Error Codes
Check the system configuration list or print settings list. The details of the error may also be printed in the list.
Message | Cause | Solution and reference |
|---|---|---|
“84: Error” | The amount of available work area is insufficient for processing images. | Reduce the transmission data. |
“86: Error” | The parameter in the control code is incorrect. | Specify the correct parameter. |
“92: Error” (displayed in the error history) | Printing is canceled from the control panel. | To perform printing, operate the control panel again. |
“98: Error” | Accessing the hard disk failed. | Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
“99: Error” | When printing a file from an SD card or USB flash memory device, the file to print is in an unsupported format or corrupt. | Check the data to print. |
“BAF: The job was cancelled because the key card has been removed.” | The key card was removed, so printing was canceled by the auto job cancel function. | Insert the key card. |
“BAI: The job was cancelled because the authentication setting(s) has been changed.” | The authentication setting was changed during printing, so printing was canceled by the auto job cancel function. | Check the authentication setting. |
“BAJ: The job was cancelled because of a functional problem with the optional finisher.” | A peripheral equipment had a problem, so printing was canceled by the auto job cancel function. | Contact your service representative. |
“CB: The job was cancelled because the password is incorrect.” | The entered password was incorrect, so printing was canceled by the auto job cancel function. | Confirm the correct password for the document and enter it. |
“CC: The job was cancelled because the user ID is invalid.” | The user ID was invalid, so printing was canceled by the auto job cancel function. | Enter the correct login username. Confirm the login username with the user administrator. |
“CD: The job was cancelled because of an error with PS3/PDF.” | A postscript language error occurred in PS3 or PDF printing, so printing was canceled by the auto job cancel function. | Check if there is a problem with the printing data. |
“CE: The job was cancelled because of an error with PCL5e/XL.” | An error occurred in PCL6 printing, so printing was canceled by the auto job cancel function. | Check that the machine can communicate properly with the PC. |
“CK: The job was cancelled because of an error with XPS.” | An error occurred in XPS printing, so printing was canceled by the auto job cancel function. | Check that the machine can communicate properly with the PC. |
“CM: The job was cancelled because of a timeout error with PS3/PDF.” | A timeout error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function. |
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“CN: The job was cancelled because the print settings specified by PS3 are not consistent with the machine settings.” | Some of [Printer Settings] on the print data did not match the machine settings, so printing was canceled by the auto job cancel function. | Check that the printer settings specified in the print data match the settings in [Settings] |
“CO: The job was cancelled because of a font error with PS3/PDF.” | A font error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function. | Register the required fonts. |
“CP: The job was cancelled because of insufficient memory error with PS3/PDF.” | An insufficient memory error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function. | Set [Memory Usage] to [Font Priority] in the [Settings] |
“EB: The job was cancelled because [Restrict Direct Print Jobs] has been set to [Cancel All Direct Print Jobs].” | A printing job has been set to be canceled, so printing was canceled by the auto job cancel function. | Contact your machine administrator. Machine administrator can change the setting of [Restrict Direct Print Jobs] in [Settings] |
“EC: The job was cancelled because of a failure to store and skip an error job.” | A document has been set to be stored or canceled when an error occurs and it did not operate, so printing was canceled by the auto job cancel function. |
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“ED: The specified paper size is not valid for 2 sided print and therefore Magazine finishing is not available. The job was cancelled.” | A paper size that cannot be used for 2 sided print was specified and [Magazine] finishing was not available, so printing was canceled by the auto job cancel function. | When specifying [Magazine], check and specify the paper size that corresponds to 2 sided print. |
“EE: There are mixed paper sizes therefore Magazine finishing is not available. The job was cancelled.” | Two or more paper sizes were used and [Magazine] finishing was not available, so printing was cancelled by the auto job cancel function. | When specifying [Magazine], use sheets of the same size. |