When Paper Is Jammed

An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs.

Check the location and remove the paper.

There are highly-heated parts inside the machine. When removing misfed paper, do not touch areas other than those specified in this manual. Touching those areas can result in burns.

When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.

When replacing paper or removing jammed paper, close the front cover and do these tasks one tray at a time.

Paper Misfeed Message (A1)

The paper misfeed message "(A1)" appears when a paper misfeed occurs in the standard paper feed tray.

Pull out the paper tray carefully until it stops.

Pull out the jammed paper carefully.

Close the paper tray carefully until it stops.

Paper Misfeed Message (A2)

The paper misfeed message "(A2)" appears when a paper misfeed occurs in the bypass tray.

Remove paper loaded in the bypass tray.

Pull out the jammed paper carefully.

Paper Misfeed Message (B)

The paper misfeed message "(B)" appears when a paper misfeed occurs in the internal paper feed path.

Open the top cover, and then open the front cover.

Hold the clip on the print cartridge to lift it.

Pull out the print cartridge.

Pull out the jammed paper carefully.

Squeeze the clip on the print cartridge, and then insert it into the printer until it stops.

Close the front cover, and then close the top cover.

Paper Misfeed Message (C)

The paper misfeed message "(C)" appears when a paper misfeed occurs in the internal paper feed path.

Remove the jammed paper from the standard tray carefully.

Open the rear cover.

Pull out the jammed paper carefully.

If you cannot see the jammed paper or remove it, open the "C" lever and remove the jammed paper.

Close the rear cover.

Paper Misfeed Message (Y1) to (Y4)

The following messages are displayed according to the tray where the paper is jammed:

"(Y1)": Tray 2
"(Y2)": Tray 3
"(Y3)": Tray 4
"(Y4)": Tray 5

The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example.

Pull out the paper tray until it stops.

Pull out the jammed paper carefully.

Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in.

Paper Misfeed Message (Z)

The paper misfeed message "(Z)" appears when a paper misfeed occurs inside the duplex unit.

Pull out the paper tray carefully until it stops, lift the front side of the tray, and then remove the tray.

Lower the "Z" lever .

Pull out the jammed paper carefully, and then return "Z" lever to its original position.

Lift the front side of the tray, and then slide it into the machine carefully until it stops.

If Paper Jams Occur Frequently

Check that the paper is loaded properly and the settings in [Tray Paper Settings] are specified correctly.

Paper condition

Items to check	Solution if applicable
Are the sheets of paper in close contact with each other?	Fan the sheets thoroughly before loading them in the tray.
Are the sheets of paper curled?	Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper. To prevent paper becoming curled, store the paper horizontally on a flat surface.
Is the paper flat and not folded or wrinkled?	Load new paper with no folds or wrinkles. Do not use paper that has been used for copying or printing on a copy, printer, or MFP other than the machine.
Is the paper dry and not moist?	Load paper that has been stored in a dry environment. Store paper in an environment where the humidity is below 70 %. Once the packaging material containing the paper has been opened, place the paper in a plastic bag to keep it dry.
Is the cut surface of the paper smooth and clean?	If the cut surface is uneven, set the paper in a different orientation so that the cut surface faces another direction. When the paper supports duplex printing, turn over the paper.
Is the paper too thick? Is the paper too thin?	Check the specifications for the paper that can be used on the machine, and load paper that is supported. Recommended Paper Sizes and Types

Condition of the loaded paper

Items to check	Solution if applicable
Are too many sheets of paper loaded?	Load paper below the upper limit mark ( or ) in the tray.
Are the side fence and end fence in the paper source tray of the mainframe properly adjusted to the paper size?	Adjust the side fence or end fence so that there is no gap between the fence and loaded paper. When loading only a small amount of paper in the tray, adjust the fences so that they do not press too tight against the paper. Push the paper tray slowly in to the machine. If the tray is pushed with force, the side fence may move slightly.
Is the bypass tray used correctly?	Set the machine in a location where the bypass tray and the loaded paper do not come in contact with the wall. Adjust the paper guides on the left and right sides of the tray to match the paper size. When loading paper that is larger than A4 or 8¹/₂ × 11, pull out the extender.

Also check the basic procedure for loading paper into the machine again.
Loading Paper into the Paper Tray