Printer Problems

This section describes printing problems and possible solutions.

When You Cannot Print Properly

Problem	Solution
An error occurs.	If an error occurs when printing, change the computer or printer driver settings. Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it. Check whether other applications are operating. Close any other applications, as they may be interfering with printing. If the problem is not resolved, close unneeded processes too. Check that the latest printer driver is being used.
A print job is canceled.	If [I/O Timeout] under [System Settings] is set to 15 seconds, increase the time period. A print job may be canceled if printing is frequently interrupted by data from other ports, or if printing data is large and takes time for processing. For details, see System Settings.
A Locked Print file is canceled.	The machine already has 5 jobs or 5 MB of Locked Print data. Print or delete an existing Locked Print file. For details, see Printing Confidential Documents. Even if the machine cannot store any more Locked Print files, the machine holds the new Locked Print file for the period of time specified in [Locked Print] under [System Settings] before canceling that file. Within this time, you can print or delete the new Locked Print file. You can also print or delete an existing Locked Print file so that the new Locked Print file can be stored in the machine. For details about [Locked Print], see System Settings.
There is a considerable delay between the print start command and actual printing.	Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to be processed. To speed up printing, reduce the printing resolution using the printer driver. For details, see the printer driver Help. The machine is calibrating color. Wait for a while.
Documents are not printed properly when using a certain application, or image data is not printed properly. Some characters are printed faintly or not printed.	Change the print quality settings.
It takes too long to complete the print job.	Photographs and other data intensive pages take a long time to be processed so simply wait when printing such data. Changing the settings with printer driver may help to speed up printing. See the printer driver Help. The data is so large or complex that it takes a long time to be processed. If `“Processing...”` is displayed on the screen, the machine is receiving data. Wait for a while. The printer is adjusting the color registration. Wait for a while. To maintain print quality, the machine's operation may be suspended or printing speeds may be lowered if the voltage supplied to the machine is outside the guaranteed operating range. If this is the case, turn off the main power switch, and then turn it on again. For details about the guaranteed supplied voltage, see Specifications of the Machine.
A printed image is different from the image on the computer's display.	When you use some functions, such as enlargement and reduction, the layout of the image might be different from that displayed in the computer display. Check that the page layout settings are properly configured in the application. Make sure the paper size selected in the printer properties dialog box matches the size of the paper loaded. For details, see the printer driver Help.
Images are cut off, or excess pages are printed.	If you are using paper whose size is smaller than the paper size selected in the application, use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help.

When You Cannot Print Clearly

Problem	Solution
The whole printout is blurred.	The paper being used may be damp. Use paper that has been stored properly. See Supported Paper. If you enable [Toner Saving] under [System Settings], printing is generally less dense. The print cartridge is almost empty. If `“Replacement Required: Print Cartridge”` appears on the screen, replace the indicated print cartridge. Condensation may have occurred. If rapid change in temperature or humidity occurs, use this machine only after it has acclimatized.
Toner smears appear on the print side of the page.	The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be specified. Check the printer driver's paper settings. See the printer driver Help. Check that the paper is not curled or bent. Envelopes can be curled easily. Flatten out the paper before loading it. See Loading Paper.
Horizontal lines appear on the printed paper.	Impact can cause lines to appear on printed paper and other malfunctions. Protect the printer from impact at all times, especially while it is printing. If lines appear on prints, turn the printer off, wait a few moments, and then turn it back on again. Then, perform the print job again.
Photo images are coarse.	Some applications lower the resolution for making prints.
White spots appear.	The surrounding registration roller or paper tray can become dirty with paper dust if you use paper other than standard paper. Wipe any paper dust off both the paper tray and registration roller.
The backs of printed sheets are blemished.	When removing a jammed sheet, the inside of the printer may have become dirty. Print several sheets until they come out clean. If document size is larger than paper size, e.g. A4 document on B5 paper, the back of the next printed sheet may become dirty.
The Data In indicator is not flashing or lit.	If the Data In indicator is not flashing or lit, the data is not being sent to the printer. If the printer is connected to the computer using the interface cable. Check the port connection setting is correct. Network Connection Contact your network administrator.
Solid lines are printed as broken lines.	Change the [Dithering] setting in the printer driver's dialog box. See the printer driver Help.
Fine dot patterns do not print.	Change the [Dithering] setting in the printer driver's dialog box. See the printer driver Help.
If rubbed with your finger, the print smears.	The setting of the paper may not be correct. For example, although thick paper is used, the setting for thick paper may not be specified. Check the paper settings of this printer. See Loading Paper. Check the paper settings of the printer driver. See the printer driver Help.

When Paper Is Not Fed or Ejected Properly

Problem	Solution
Prints do not stack properly.	The paper being used may be damp. Use paper that has been stored properly. See Supported Paper.
The printed paper is curled.	Load the paper upside down in the paper tray. If the paper curl is severe, retrieve prints from the output tray more frequently. The paper being used may be damp. Use paper that has been stored properly.