When a Scanned Document Is Not Sent as Expected
When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].
When a Document Cannot Be Sent Properly by Send to Folder
Condition | Cause | Solution and reference |
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You cannot search network when specifying the destination folder. | [IP Address] and [Subnet Mask] of the machine are not configured correctly. | Check the IP address and subnet mask in the following setting items.
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The setting in [SMB Work Group] is not specified correctly on the machine. | Check that the work group name or domain name specified on the destination computer matches the following setting items.
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[Enter with Number Keys] or [Program New Destination] is not displayed on [Keyboard]. | This is restricted with the Extended Security setting. | Consult the user administrator. The user administrator can cancel the limitation in the following setting items.
Preventing Information Leaks by Sending Data to a Wrong Destination |
Data is not sent to the destination folder. | You do not have permission to access the shared folder specified as the destination. | Check the access permission settings of the shared folder on the destination computer. |
When a Document Cannot Be Sent Properly by Send Email
Condition | Cause | Solution and reference |
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[Enter with Number Keys] or [Program New Destination] is not displayed on [Keyboard]. | This is restricted with the Extended Security setting. | Consult the user administrator. The user administrator can cancel the limitation in the following setting items.
Preventing Information Leaks by Sending Data to a Wrong Destination |
A broadcast transmission is sent in two separate transmissions when more than one destination is specified. | The specified destinations include destinations specified with or without S/MIME authentication. | The machine sends an encrypted e-mail and normal e-mail separately. |
When you append a signature to an e-mail using S/MIME, the e-mail address specified as [Sender] is not specified in the "From" field. | This behavior is specified in the specifications of the machine when S/MIME is enabled. | When S/MIME is enabled, [Sender] is specified as "Reply-to" and the machine administrator is specified in "From". |
Restoration of the divided e-mails is not supported at the destination, and the recipient cannot restore the original file. | The cause varies depending on the computer environment. |
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The Web browser does not start when the recipient clicks the URL in the sent e-mail, and the document cannot be displayed. | The cause varies depending on the computer environment. | Perform the operation again. If the document still cannot be displayed, copy the URL and paste it in the address bar of the Web browser. |