When a Message Is Displayed While Using Document Server
For details about the messages that are displayed when printing a document, see the descriptions of the messages that are displayed in the copy function.
When a Message Appears While Using the Copy Function
Message | Condition | Solution and reference |
|---|---|---|
“Cannot delete the folder because it contains locked files. Contact the file administrator.” | The folder contains a locked document. | Request the file administrator to unlock the document. The file administrator can unlock documents. Specifying Access Privileges for Documents Saved in Document Server |
“Cannot detect original size.” | An original is not placed on the machine. | Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original. |
An original with a difficult-to-detect size even in the regular size, such as a transparency or paper with sticky notes, is placed on the machine. | When scanning an original of a difficult-to-detect size, specify the paper tray. Also, when making an enlarged or reduced copy, select an item other than [Auto Reduce/Enlarge]. | |
An original with a custom size is placed on the machine. | When scanning an original with a custom size, specify the original size in [Original Setting] | |
“Cannot display preview of this page.” | The format of the image data is corrupted. | Press [Confirm] to display the preview screen without a thumbnail. If the image data comprises multiple pages, press [Switch Display Page] to display a different page. |
“Cannot print with magazine and booklet with different image quality.” | A document scanned in the copy function and a document stored in the printer function are selected together, and [Booklet] or [Magazine] is specified. | You cannot specify [Booklet] or [Magazine] to the document comprising data stored in the different functions. |
“The selected folder is locked. Please contact the document administrator.” | The wrong password was entered 10 times while performing operation on a password-protected folder, and the folder is locked. | Request the file administrator to unlock the folder. The file administrator can unlock folders. |
