When the Copied Image Does Not Appear as Desired

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Condition	Cause	Solution and reference
Colored lines or line smears appear on the copied image.	The ADF, exposure glass, or scan glass is dirty.	Clean each part. Cleaning the Machine Do not place an original on the machine before the ink or whiteout is completely dry.
White lines appear on the copied image.	The exposure glass, scan glass or dust-proof glass is dirty.	Clean each part. Cleaning the Machine Do not place an original on the machine before the ink or whiteout is completely dry.
White lines appear on the copied image.	Toner has run out.	When the `“Add Toner”` message is displayed on the screen, replace the toner. Replacing the Toner
White bands appear on transparent film.	Paper powder rubbed off from the paper and is adhering to the transparent film.	Wipe the front and back sides of the transparent film with a dry cloth.
White spots or smears in the form of water droplets appear on the copied image.	The moisture in the paper has evaporated and condensed on the surface.	Use paper that has been stored in a dry environment. Place the machine in an environment where the temperature does not become too low. Installation Requirements After Moving the Machine (mainly Asia) When the humidity is high or temperature is low, turn on the anti-humidity heater switch on the lower back side of the machine. (mainly Europe) Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative. (mainly North America) Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.
The background color appears dirty.	[Density] is set too high, or [Auto Density] is not specified when copying an original on colored paper such as newspaper.	Reduce [Original Setting][Density]. When scanning an original on colored paper, select the [Density][Auto Density] check box. Copying at the Image Quality Suitable for the Original
The background color appears dirty.	The color setting on the machine is incorrectly configured.	Execute the following setting item. Settings screen type: Standard [Settings][Maintenance][Auto Color Calibration] Settings screen type: Classic [Settings][Machine Features Settings][Maintenance][Auto Color Calibration] When Printed Colors Appear Differently
Black spots appear on the copied image.	The original is a glossy photo (printed/developed photo) and it adheres on the exposure glass due to high humidity.	Perform one of the following measures and copy the original again. Place a transparent film on the exposure glass, and place the glossy photo original on the film. Place two or three sheets of white paper over the gloss photo original, and keep the exposure glass cover or ADF opened while scanning.
The copied images appear faded.	[Density] is set too low.	Increase [Original Setting][Density]. Copying at the Image Quality Suitable for the Original
	Coarse paper or paper with a treated surface is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The color setting on the machine is incorrectly configured.	Execute the following setting item. Settings screen type: Standard [Settings][Maintenance][Auto Color Calibration] Settings screen type: Classic [Settings][Machine Features Settings][Maintenance][Auto Color Calibration] When Printed Colors Appear Differently
	Toner has run out.	When the `“Add Toner”` message is displayed on the screen, replace the toner. Replacing the Toner
Some blank spots appear on the copied image.	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
Some areas on the original are missing on the copied image.	The position the original is placed or the paper size setting is incorrect.	Place the original correctly, and check the setting in [Paper Select]. Slightly reduce the original in [Reduce/Enlarge] to copy the original up to a few millimeters from the edges on the copied paper.
An artifact that is not on the original exists on the copied image.	The ADF, exposure glass, or scan glass is dirty.	Clean each part. Cleaning the Machine Do not place an original on the machine before the ink or whiteout is completely dry.
	There may be a problem with the image quality of the original such as an original that has been copied repeatedly.	Select [Original Setting][Original Type][Generation Copy].
Text appears on the copied image, or the images in the copied page are filled in gray tone.	The unauthorized copy prevention function is applied on the original that was copied.	You cannot copy the original.
The backside of the original is visible on the copied image.	[Density] is set too high, or the original is too thin.	Reduce [Original Setting][Density]. When scanning a thin original, select the [Density] [Auto Density] check box. Copying at the Image Quality Suitable for the Original
A shadow appears on the overlapping region.	[Density] is set too high.	Reduce [Original Setting] [Density]. Copying at the Image Quality Suitable for the Original
A shadow appears on the overlapping region.	There is a problem with the original.	Apply mending tape on the overlapping region.
Moire appears on the copied image.	The original is placed in an orientation in which moire is likely to occur.	Change the orientation the original is placed.
The shading level in the areas of halftones appears differently from the original.	[Text/Photo] is selected in [Original Type].	Select [Original Setting][Original Type][Text] or [Photo].
The copied image is slanted.	The original is fed slanted.	Check that the original is placed on the machine correctly. When placing an original in the ADF, check that the original guide is set properly.
The copied image is slanted.	Paper is fed slanted.	Check that the side fences in the source tray are correctly set.
The top margins on the copied images vary.	The paper loaded for copying is too thin or too thick.	Check the thinness of paper that can be used on the machine. Recommended Paper Sizes and Types When the paper thickness is close to the minimum or maximum paper thickness, specify a setting in "Paper Thickness" according to the actual paper in the following setting items. Settings screen type: Standard [Settings][Tray/Paper Settings][Paper Size/Paper Type] Settings screen type: Classic [Settings][Tray Paper Settings][Paper Type]
The print position is shifted by about 5 cm when using the small size paper unit.	You are using "Copy (Classic)" or a downloaded application.	Use the small size paper unit in "Copy".
The print position is shifted by about 5 cm when the small size paper unit is removed.	The sensor on the one-pass duplex scanning ADF detected the small size paper unit. (`“Can scan with the small paper feeding unit.”` is displayed when using "Scanner" or "Print/Scan (Memory Storage Device)".)	Check that there is no foreign matter or stain on the sensor.