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Solution:

(a) Adjust the print speed setting

1Decrease the line speed. This will decrease the throughput, but is it OK?

Yes

Go to the next step.

No

Proceed to "(d) Decrease the heat roller temperature".

2In [Advanced Settings] for the custom paper you are using, select 1231: [Print Speed], and then decrease the value in the following corresponding settings by one level.

If the present value is [High], select [Middle]. If it is [Middle], select [Low].

  • [BW/FC/FCS]

    [BW/FC/FCS]

  • [FCS]

    [Clear/Special], [White]

  • [S]

    [Clear/Special], [White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [BW/FC/FCS]

  • [FCS: Fuser Setting HQ]

    [Clear/Special], [White]

  • [S: Fuser Setting HQ]

    [Clear/Special], [White]

3Is the setting set to [Middle]?

Yes

Proceed to "(b) If [Print Speed] is set to [Middle]".

No

Proceed to "(c) If [Print Speed] is set to [Low]".

(b) If [Print Speed] is set to [Middle]

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Print 10 or more A4 sheets.

3Has the problem been resolved?

Yes

Finished!

No

Proceed to "(a) Adjust the print speed setting".

(c) If [Print Speed] is set to [Low]

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 20°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Select 1232: [Fusing Temperature], and then set the value in the following corresponding settings to "0°C".

  • [BW/FC/FCS]

    [Corct Temp: Initial Feed]

  • [FCS]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [S]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Corct Temp: Initial Feed]

  • [FCS: Fuser Setting HQ]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

  • [S: Fuser Setting HQ]

    [Corct Temp: Init Fd: Clr/Sp], [Corct Temp: Init Fd: White]

3Select 1232: [Fusing Temperature], and then set the value in the following corresponding settings to "5°C".

  • [BW/FC/FCS]

    [Corct Temp: Pre-Feed]

  • [FCS]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [S]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Corct Temp: Pre-Feed]

  • [FCS: Fuser Setting HQ]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

  • [S: Fuser Setting HQ]

    [Corct Temp: Pre-Fd: Clr/Sp], [Corct Temp: Pre-Fd: White]

4Print 10 or more A4 sheets.

5Has the problem been resolved?

Yes

Go to the next step.

No

Proceed to "(d) Decrease the heat roller temperature".

6Is the toner fusibility within the permissible range?

Yes

Finished!

No

Contact your service representative.

(d) Decrease the heat roller temperature

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then decrease the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Print 10 or more A4 sheets.

3Has the problem been resolved?

Yes

Go to the next step.

No

Repeat Step 1 to 3.

4Is the toner fusibility within the permissible range?

Yes

Finished!

No

Contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Check the toner fusibility as follows:

    • The printed image does not come off.

    • The toner does not come off even if it is lightly rubbed by a nail.

    • The toner does not come off even if it is rubbed by the cloth for cleaning the contact glass.