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If a solid fill image is printed, the paper may stick to the fusing belt when the paper is separated at the fusing nip exit. This causes the paper to come into contact with the separation plate and is caught in the fusing belt, resulting in a paper jam.
This may occur if:
Printing solid fills
Printing is done at high temperature
To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Specifying a Custom Paper", Preparation.
