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Solution:

(a) Adjusting [Paper Transfer Output Correction: Paper Edge]

1In [Advanced Settings] for the custom paper you are using, select 1216: [Paper Transfer Output Correction: Paper Edge], and then decrease the value in the following corresponding settings by 1.

  • [BW]

    [Leading Edge]

  • [FC/FCS]

    [Leading Edge]

  • [S]

    [Leading Edge: Clear/Sp], [Leading Edge: White]

2Print 25 or more sheets. Has the paper jam been cleared?

Yes

Go to the next step.

No

Repeat Steps 1 and 2.

If the problem persists even though the setting has reached its minimum value, proceed to "(d) Changing the paper direction".

3Is the leading edge of the image faded?

Yes

Proceed to "(b) Adjusting the leading edge margin", "(c) Adjusting the image position", or "(d) Adjusting the image position".

No

Finished!

(b) Adjusting the leading edge margin

1In [Advanced Settings] for the custom paper you are using, select 1239: [Margin], and then increase the value in the following corresponding settings.

  • [BW/FC/S]

    [Leading Edge]

  • [FCS]

    [Leading Edge: Clr/Sp], [Leading Edge: White]

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(c) Changing the paper direction" or "(d) Changing the paper direction".

If the problem persists, contact your service representative.

(c) Adjusting the image position

1In [Advanced Settings] for the custom paper you are using, select 1101: [Image Position], and then increase the value in the following corresponding settings.

  • [With Feed] of [Image Position Result: Side 1]

  • [With Feed] of [Image Position Result: Side 2]

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(b) Adjusting the leading edge margin" or "(d) Changing the paper direction".

If the problem persists, contact your service representative.

(d) Changing the paper direction

1Change the edge of the paper to be vertical (parallel to the feed direction).

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "(b) Adjusting the leading edge margin" or "(c) Adjusting the image position".

If the problem persists, contact your service representative.