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Depending on the cause of the problem, do one of the following:
Have you ruffled the paper sufficiently?
Double feeding may result if the paper is not ruffled properly.
Remove the paper, ruffle it, and reload it.
For details about ruffling the paper, see "Fanning the Paper", Preparation.
Coated or another type of unsupported paper is loaded in the machine's tray.
Load paper not supported by the machine's paper tray (Trays 1-2) in the wide LCT or another paper tray supporting the paper.
For details about the size and type of paper that can be loaded in the paper trays, see "Recommended Paper Sizes and Types", Preparation.
The side fences in the paper tray are too close together.
If the distance between the side fences is less than the paper width, it may interfere with paper transfer and so cause paper misfeeds.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", Preparation.
The side fences in the paper tray are too far apart.
If the side fences are too far apart, paper misfeeds may occur due to wrong paper size detection.
Adjust the side fences to match the paper width.
For details about loading paper, see "Loading Paper ", Preparation.
The end fence in the paper tray is not set properly
Double feeding or interference with the paper transfer may occur if the end fence is not set properly.
Adjust the end fence to match the paper size.
For details about loading paper, see "Loading Paper ", Preparation.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
For details about tray paper settings, see "Changing the Paper Size", Preparation.
Too many sheets of paper are loaded in the paper tray.
When loading paper, do not exceed the limit.
For details about how many sheets can be loaded in the paper trays, see "Recommended Paper Sizes and Types", Preparation.
The edges of the sheets are rough.
Turn the sheets the other way up or smooth the edges before loading.
Sheets are curled or wavy.
Flatten curls and waviness before loading paper.
Turn the sheets the other way up or smooth the edges before loading.
Stacking too many sheets may cause the sheets on top to curl greatly. If this happens, reduce the number of stacked sheets.
Sheets absorbed moisture and became limp.
Sheets that will not be used for a long time should be protected from moisture by, for example, storing them in a sealed bag.
If the machine is plugged in, the heater inside the paper tray starts operating when the main power is off to prevent sheets from absorbing moisture.
Depending on the country of use, the paper tray heater may not be supplied. For details, contact your service representative.
When using thick paper or slippery paper.
Enable the Pickup Assist setting. You can specify the Pickup Assist setting for the machine's paper trays (Trays 1 and 2), bypass tray, and the three-tray wide LCT (LCIT RT5090).
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set [Pickup Assist] of 1312: [Main/3-Tray LCIT/Bypass] to [On].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, set 0303: [Pickup Assist Setting] to [On].
The paper feed sensor is stained with paper dust.
Clean the part of the paper feed sensor where the paper misfeed is detected.
For details about cleaning the paper feed sensor, see Cleaning the Paper Feed Path.
The transfer roller is stained, affecting paper delivery.
Clean the part of the paper transport roller where the paper misfeed is detected.
For details about cleaning the paper transport roller, see Cleaning the Paper Feed Path.
