Top Page > Operating Instructions > Troubleshooting > Other Printing Problems > Additional Troubleshooting

Additional Troubleshooting

Problem	Causes	Solutions
The output sheet falls from the standard tray. Blocking occurs (the output sheets on the standard tray stick together).	Depending on the size, type, or printing conditions of the prints, the output sheets may become badly curled.	Pull out the stop fence of the standard tray before printing. Turn over the stack of paper in the tray. Remove all output sheets.
It takes a long time to complete a print job.	Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.	If the Data In indicator is flashing, data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing: Select [Speed] in "Print Priority" list. Select a lower resolution. For details about how to change the settings, see the printer driver Help.
Images are printed in the wrong orientation.	The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.	Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.
Optional components connected to the printer are not recognized.	Bidirectional communication is not working.	Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help.
Combined printing, booklet printing, or Auto Reduce/Enlarge printing does not come out as expected.	The application or printer driver settings are not configured correctly.	Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.
Some types of data, such as graphics data or data from certain applications, do not print.	The printer driver settings are not configured correctly.	PCL 5c: On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Quality] in the "Print Priority:" list. On the printer driver's [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. PostScript 3: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Photographic] in the "Dithering:" list. For details about the printer driver settings, see the printer driver Help.
Some characters are not printed or appear strange.	The printer driver settings are not configured correctly.	PCL 5c: On the printer driver's [Print Quality:Standard] tab, select [600 dpi] in the "Resolution" area. PCL 6: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Quality] in the "Print Priority:" list. On the printer driver's [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. PostScript 3: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Text] in the "Dithering:" list. For details about the printer driver settings, see the printer driver Help.
Print speed or application relinquishing speed is slow.	The printer driver settings are not configured correctly.	PCL 6: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Speed] in the "Print Priority:" list. For details about the printer driver settings, see the printer driver Help. Quit any other applications.
Print ends mid-job.	An error might have occurred.	Check the printer's display panel to see if an error has occurred.
A print instruction was issued from the computer, but printing did not start.	User Code Authentication may have been set.	For details about User Code Authentication, see "User Code Authentication", Security Guide.
Color originals are printed in black and white.	No color print settings are configured on the printer driver.	Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help.
PDF files do not print out/cannot perform PDF direct print.	PDF files are password-protected.	To print password-protected PDF files, enter the password.
PDF files do not print out/cannot perform PDF direct print.	PDF files cannot be printed if they are print-disabled in PDF file security setting.	Change the PDF file security setting.
Cannot perform PDF direct print.	Highly compressed PDFs cannot be printed using PDF Direct Print.	Open the relevant application and print the PDF file using the printer driver. Set the file format to standard PDF.
Cannot perform PDF direct print.	Depending on the creation method, a PDF file requires a lot of memory to process and may fail to be printed.	Open the relevant application and print the PDF file using the printer driver.
`“Resetting job...”` appears and printing is suspended.	Memory is insufficient.	In [System], select [Memory Usage] to [Font Priority].
Printing via wireless LAN is slow.	The number of jobs exceeds the capacity of the printer.	Reduce the number of jobs.
Printing via wireless LAN is slow.	A communication error might have occurred. Interference from other wireless LAN devices can reduce the communication speed If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.	Move the printer farther away from the wireless LAN device. If there are active wireless LAN devices nearby, move the printer or disable those devices. Turn off other printers or instruments that use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere with the printer.