Problem |
Cause |
Solution |
---|---|---|
Paper is not fed from the selected tray. |
When you are using Windows, printer driver settings override those settings using the display panel. |
PCL 5c On the printer driver's [Paper] tab, select the desired input tray in the "Input Tray:" list. PCL 6/PostScript 3 On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select the desired input tray in the "Input Tray:" list. |
Images are printed at a slant. |
The tray's side fences might not be locked. |
Check that the side fences are locked. For details about how to set the side fences, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray. |
Images are printed at a slant. |
The paper is feeding in at a slant. |
Load the paper correctly. For details about loading paper, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray. |
Misfeeds occur frequently. |
The number of sheets loaded exceeds the capacity of the printer. |
Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray. |
Misfeeds occur frequently. |
The paper tray's side fences are set too tightly. |
Push the side fences lightly, and then reset them. |
Misfeeds occur frequently. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Misfeeds occur frequently. |
The paper is too thick or too thin. |
Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Misfeeds occur frequently. |
The paper is wrinkled or has been folded/creased. |
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Misfeeds occur frequently. |
Paper edges are burred when cut in the manufacturing process. |
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Misfeeds occur frequently. |
Printed paper is being used. |
Do not load sheets that have already been copied or printed by another printer. |
Misfeeds occur frequently. |
Sheets are sticking together. |
Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. |
Sheets are feeding in together, resulting in jams. |
Sheets are sticking together. |
Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. |
Printed paper becomes creased. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Printed paper becomes creased. |
The paper is too thin. |
Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Edges of sheets are creased. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions. |
Edges of sheets are creased. |
You are using non-recommended paper. |
Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications. |
Duplex printing is malfunctioning. |
You have selected a paper tray that is not set for duplex print. |
Change the setting to enable duplex printing for the paper tray. |
Duplex printing is malfunctioning. |
You have selected a paper type that cannot be used for duplex printing. |
In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see Printing on Both Sides of a Page. |
The image on the back side of duplex printing has mottled blank patches or is smudged. |
Missing patches and smudges are caused by moisture leaking from the paper. |
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