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When the Machine Cannot Be Operated Due to a Problem with the User Certificate

Message

Cause

Solution

“The destination cannot be selected because its encryption certificate is not currently valid.”

The user certificate (destination certificate) has expired.

A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security Guide.

“The group destination cannot be selected because it contains a destination with a encryption certificate that is not currently valid.”

The user certificate (destination certificate) has expired.

A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security Guide.

“Transmission cannot be performed because the encryption certificate is not currently valid.”

The user certificate (destination certificate) has expired.

A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security Guide.

“XXX cannot be YYY because the device certificate used for the S/MIME signature is not currently valid.”

(XXX and YYY indicate the user action.)

The device certificate (S/MIME) has expired.

A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see "Communication Paths via a Device Certificate", Security Guide.

“XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate.”

(XXX and YYY indicate the user action.)

There is no device certificate (S/MIME), or the certificate is invalid.

For details about the device certificate (S/MIME), see "Protecting Communication Paths via a Device Certificate", Security Guide.

“XXX cannot be YYY because the Digital Signature's device certificate is not currently valid.”

(XXX and YYY indicate the user action.)

The device certificate (PDF with digital signature or PDF/A with digital signature) has expired.

A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see "Configuring PDFs with Electronic Signatures", Security Guide.

“XXX cannot be YYY because there is a problem with the Digital Signature's device certificate. Check the device certificate.”

(XXX and YYY indicate the user action.)

There is no device certificate (PDF with digital signature or PDF/A with digital signature), or the certificate is invalid.

A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see "Configuring PDFs with Electronic Signatures", Security Guide.

Note

  • If an e-mail cannot be sent and a message appears which states that there is a problem with the device certificate or user certificate, a new certificate must be installed. For details about how to install a new certificate, see "Configuring S/MIME" or "Protecting Communication Paths via a Device Certificate", Security Guide.