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Messages Displayed on the Control Panel When You Use the Printer Function

Important

  • Before turning off the power, see "Turning On/Off the Power", Getting Started.

Message

Cause

Solution

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet interface.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

(A "wireless LAN board" is referred to as a "wireless card".)

  • The wireless LAN board has malfunctioned.

  • The wireless LAN board you are using is not compatible with this machine.

Turn off the power, and then confirm the wireless LAN board is inserted correctly. And then, turn on the power again. If the message appears again, contact your service representative.

“Load following paper in n. To cancel job, press [Job Reset].”

(A figure is placed at n.)

  • The printer driver settings are incorrect.

  • The paper input location does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the paper input location. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.

“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset].”

“Paper size and type can also be changed in User Tools.”

  • The printer driver settings are incorrect.

  • The paper input location does not contain paper of the size or type selected in the printer driver.

  • Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the paper input location. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.

  • Select the paper input location manually to continue printing, or cancel a print job. For details about how to select the paper input location manually, or cancel a print job, see "If an Error Occurs with the Specified Paper Size and Type", Print.

“Paper size of n is mismatched. Select another tray from the following and press [Continue]. Paper type can also be changed in User Tools.”

The size of the paper in the paper input location does not match the paper size specified in the printer driver.

Select a paper input location containing paper that is the same size as the specified paper size.

“Printer font error.”

An error has occurred in the font settings.

Contact your service representative.