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Paper Misfeed Message (B) (C)

The paper misfeed message "(B) (C)" appears when a paper misfeed occurs in the internal paper feed path.

Important

  • Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer.

  • Remove the paper from the bypass tray before opening the front cover.

  • If a misfeed occurs when using the bypass tray, open the front cover, and then remove the misfed paper.

  • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down.

1Carefully open the printer's front cover by pulling the left and right side levers.

Printer illustration

2Remove misfed paper slowly.

Registration roller illustration

Registration roller illustration

If you cannot find the misfed paper, look inside the printer.

3If a misfeed occurs in the output area of the fusing unit, open the output cover by pulling back the levers marked "C" (left and right on the fusing unit's upper side).

Fusing unit illustration

4Remove misfed paper slowly.

Fusing unit illustration

5Close the output cover of the fusing unit.

Fusing unit illustration

6Carefully close the front cover.

Note

  • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.