When You Cannot Make Clear Copies

Copies appear dirty.

Image density is too high.

Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density", Copy.

Copies contain blots or are patchy.

The machine is not on a level surface.

Place the machine on a stable and level surface. Make sure the machine's environment meets requirements. For details about the machine's environment, see "Where to Put Your Machine", Maintenance and Specifications.

Copies contain blots or are patchy.

The paper is creased, curled, or has blemishes.

Smooth out the wrinkles from the paper, or replace it. For details about paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Copies contain blots or are patchy.

Image density is too light.

Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density", Copy.

Copies contain blots or are patchy.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Copies are too dark or too light.

The correct paper type settings are not made.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see "Recommended Paper", Paper Specifications and Adding Paper.

Copies are too dark or too light.

The image was not printed on a suitable surface.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. For details about special paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Copies are dirty.

Use of non-recommended toner can result in loss of print quality and other problems.

Use manufacturer-genuine toner. Contact your service representative.

The reverse side of an original image is copied.

Image density is too high.

Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density", Copy.

A shadow appears on copies if you use pasted originals.

Image density is too high.

• Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density", Copy.

• Change the orientation of the original.

• Put mending tape on the pasted part.

The same copy area is dirty whenever making copies.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Copies are too light.

Image density is too light.

Adjust the image density settings. For details about image density settings, see "Adjusting Copy Image Density", Copy.

Copies are too light.

A light copy may result when you use damp or rough grain paper.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Copies are too light.

The toner cartridge is almost empty.

Add toner. For details about adding toner, see "Adding Toner", Maintenance and Specifications.

Parts of images are not copied.

The original is not set correctly.

Set originals correctly. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper.

Parts of images are not copied.

The correct paper size is not selected.

Select the proper paper size.

Images are only partially printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

White lines appear.

The exposure glass or scanning glass is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Copies are blank.

The original is not set correctly.

• When using the exposure glass, face the originals down.

• When using the ADF, face the originals up.

A moire pattern is produced on copies.

The original has a dot pattern image or many lines.

Place the original on the exposure glass at a slight angle.

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

• Place an OHP transparency on the exposure glass, and then place the print on the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on it. Leave the ADF open when copying.